Lia Toyota of Rockland

Awesome experience Mr. Fitz was welcoming and showed us around the dealership and did not pressure us in any shape or form. We were given an extremely competitive price Mr. Fitz was welcoming and showed us around the dealership and did not pressure us in any shape or form. We were given an extremely competitive price and communicated with us every step of the way. The experience was awesome. Reggie Young went through the financing In an upfront and professional way. He explained what the warranty covered and what an extended warranty would cover. Highly recommended. More

First quality service director who takes care of the custome Hemant Saraiya is a first quality service manager. I brought in my car for a transmission and brake fluid change and front and rear new brakes and rot Hemant Saraiya is a first quality service manager. I brought in my car for a transmission and brake fluid change and front and rear new brakes and rotors. After picking up the car I noticed residual leak of fluid and was concerned - brought it back and he promptly looked st it and found that the cause was not a leak but the undercarriage shield wasn’t cleaned when the technician was filling up the fluids and hence when it rained it seemed like a leak. More importantly I found this as I was taking a vacation and was gonna be out for two weeks and he said to stop by when my vacation was over and pick up the car. Thanks to him I didn’t need to worry while I was away on vacation and knew my car was taken care of. More

First maintenance service Juan Liriano greeted me at the service bay for my first service appointment on my new 2019 RAV 4. I told him I was short on time, he promised that I Juan Liriano greeted me at the service bay for my first service appointment on my new 2019 RAV 4. I told him I was short on time, he promised that I could have my car back in an hour. He delivered as their were no issues with my vehicle, as one would expect on a new car. More

Recall performed on shift lock solenoid Speed of service was very quick, had recall finished same day within a few hours. David Walsh was very friendly, gave him(and service center) a 4 out Speed of service was very quick, had recall finished same day within a few hours. David Walsh was very friendly, gave him(and service center) a 4 out of 5 only because my mileage in was entered incorrectly by over 200 miles. Not sure if it was his fault, but if he printed out a receipt of invoice like I wanted(instead of email) when I picked up my vehicle it would have saved me a return trip to get a mileage correction on the invoice as proof, because I am selling my vehicle and my Carfax record is off now. I had to upload the invoice/receipt on Carfax to have my current mileage on record. If not for that, I would have given them 5 across the board overall. More

SERVICE GREAT SERVICE WITH JUAN LIARINO......I HAD A PROBLEM WITH MY CAR A/C......ALTHOUGH EQUIPMENT TO CHECK MY A/C WAS DOWN JUAN KEPT ME ABREAST OF WHEN MY GREAT SERVICE WITH JUAN LIARINO......I HAD A PROBLEM WITH MY CAR A/C......ALTHOUGH EQUIPMENT TO CHECK MY A/C WAS DOWN JUAN KEPT ME ABREAST OF WHEN MY CAR WOULD BE SERVICED.....WAS GIVEN A LOANER. TOOK EXCELLENT CARE OF MY CAR AND COMPLETELY PROFESSIONAL More

Juan goes above and beyond Juan and the rest of the team took spectacular care of my vehicle! They went above and beyond with utmost professionalism! Kudos to Juan and the Lia T Juan and the rest of the team took spectacular care of my vehicle! They went above and beyond with utmost professionalism! Kudos to Juan and the Lia Toyota team for restoring my faith in dealership service and THANK YOU! More

Excellent Expierence! I recently brought my car in for an oil change and overall checkup. I told Jean when I arrived that I had to go in 3 hours for another appointment. W I recently brought my car in for an oil change and overall checkup. I told Jean when I arrived that I had to go in 3 hours for another appointment. Within an hour, he not only explained that they found some issues with my car that needed to he fixed, but he actually brought me back into the shop and showed me! Allowing me to see with my own eyes what repairs I was paying for and how serious the issues were just blew me away. Now obviously the repairs they pointed out were going to take time so Jean gave me a free rental car so that I could take care of my errands and then come back later for my car. I have going here for 5 years because of how honest and easy they are to work with and I will continue to keep coming back. Thanks Jean Chery for making this trip worth every penny! More

Lia Service Recommended a wheel alignment of my 2017 Rav 4 Lia service produced a chart showing my alignment off. Rather than have Lia service do it, I took it to my normal service shop who informed me that t Lia service produced a chart showing my alignment off. Rather than have Lia service do it, I took it to my normal service shop who informed me that they have had over 20 customers bring in cars for alignment as recommended by Lia. None of those actually required service. Lia apparently employs a blanket like pad to enable generating an alignment chart showing alignment being off. Many people coming in for Toyota Care, which is free to new car buyers, are pushed to get an alignment which Lia charges $150 for. My service shop charged $86 to perform the alignment and confirm that no alignment had been necessary. More