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Lia Toyota of Northampton

Northampton, MA

4.8
734 Reviews

280 King Street

Northampton, MA

01060

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Showing 734 reviews

June 06, 2023

Jesse S. kept me informed. I waited and drank their coffee. It took 90 minutes to find the trouble with the check engine light and 2 and half to replace the t More

by tporter48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse S.
Jun 06, 2023 -

Lia Toyota of Northampton responded

Thank you for letting us know how satisfied you were with Jesse's communication and assistance! We're pleased you enjoyed some coffee while our team handled your vehicle's needs. We wish you the safest of travels until we see you at your next appointment!

June 05, 2023

I would like to comment on what a pleasant experience I had at Lia. Jesse Szewczyk explained everything about the problem with my car and was able to take care of it even though it was later in the afte More

by cindy1243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Jun 06, 2023 -

Lia Toyota of Northampton responded

Thanks so much, Cindy! We sincerely appreciate your business and we're glad Jesse provided insight and a convenient afternoon solution to your vehicle's issues. We hope you will continue to choose Jesse and the Lia Toyota team to help you with your automotive needs!

May 31, 2023

Lindsey Heart is an excellent associate. I had an unexpected alert, come up on the screen of my Prius. It related to the cooling system for the lithium battery. Lindsay immediately knew to c More

by florenceportland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Jun 02, 2023 -

Lia Toyota of Northampton responded

Hi, Florence! Thank you for sharing such thoughtful and detailed feedback with us on your urgent visit with Lindsay. We're so happy she got right to work on your lithium battery issue. Your safety and satisfaction are our top priorities and we hope to make your next appointment just as reliable!

May 22, 2023

Lindsey Hart always provides service above and beyond. She is courteous, professional, works to find rewards, recalls, and keeps a sharp eye on my Highlander's maintenance history. More

by jasmine_dakota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
May 24, 2023 -

Lia Toyota of Northampton responded

Thank you for taking a moment to give credit to Lindsay for her exceptional support in keeping your Highlander running smoothly! We truly appreciate your business and hope to make your next appointment just as reliable!

May 10, 2023

Dwayne Smith is an excellent employee, salesman. He was very patient with me explained everything thoroughly and I was totally satisfied with the outcome of the deal that we made for my new Corolla More

by tnuzi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith, Paul Figueiredo
May 11, 2023 -

Lia Toyota of Northampton responded

Thanks for your kind feedback, Tnuzi! We sincerely appreciate your family's business. We're thrilled Dwayne delivered another first class buying experience for you. Congrats on the new Corolla Cross! We hope you absolutely love it, and we wish you safe and happy travels for many miles to come, from all of us at Lia Toyota!

May 10, 2023

The people are very friendly and always keep me informed of how things are going. Everything is done in a reasonable time. More

by Luper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Leclaire
May 11, 2023 -

Lia Toyota of Northampton responded

Luper, thank you for sharing your 5-star review of our service team! Communication is the essence of service, so we're pleased your interactions were all informative and timely. We hope to emulate this positive experience at your next appointment. See you then!

May 03, 2023

Thank you. Mr. David Spafford for your excellent service. David is the type of person that will keep your customers coming back. More

by woodman798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Spafford
May 11, 2023 -

Lia Toyota of Northampton responded

Thanks for your lovely feedback on David! We're delighted he continues to be a dependable resource for your Toyota service needs. We look forward to making your next appointment just as exceptional. See you then!

April 24, 2023

I recommend Lia Toyota of Northampton 100%,hands down the best dealership in the area More

by Gate.ouimette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
April 24, 2023

My charging issue was solved. The master technician took 3 hours to resolve my dirty charging pins issue. l feel it should have been resolved in 1 hour. More

by bicyclebillyb
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
April 23, 2023

Philip Lombardi made all the difference in my service experience. He was very courteous helpful and knowledgeable in his dealings with me. Based on his recommendations I also had my transmission serviced More

by fritzkrafft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
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