Back

Lia Toyota of Northampton

Northampton, MA

4.8
734 Reviews

280 King Street

Northampton, MA

01060

Directions

By Type

Showing 734 reviews

July 11, 2023

Good afternoon. I took my wife's Camry in for service and had a number of different services provided. I worked with Jesse Szewczyk. I found him to be an outstand More

by jszpiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jesse szewczyk
Jul 11, 2023 -

Lia Toyota of Northampton responded

Awesome! Thank you for sharing your 5-star review of Jesse on our service team. We are certain Jesse will be honored to have earned your complete satisfaction with the exceptional service he provided for you and your Toyota. Looking forward to making your next visit just as superb!

July 07, 2023

I enjoyed my experience at Lia Toyota in Northampton. Dwayne Smith was a very knowledgeable salesman who answered all my questions (even my dumb ones) as I upgraded 13 years to my first Toyota. I am v More

by wendy
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith, Francesca Ravina
Jul 11, 2023 -

Lia Toyota of Northampton responded

Thanks so much, Wendy! We truly appreciate your business and your thoughtful review of working with Dwayne. We're delighted he addressed all your wishes and needs completely to seamlessly transition you into your first Toyota. Congratulations! Best wishes for amazing travels in your future, from all of us at Lia Toyota!

July 07, 2023

Dwayne was very helpful and took his time with us, we felt he gave us personal service and was courteous and friendly. More

by Peter B
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith
Jul 11, 2023 -

Lia Toyota of Northampton responded

Hi, Peter! Thanks for stopping by to share positive feedback on your dealership visit with Dwayne! We're thrilled he treated you to a very supportive and stress-free experience. We certainly hope to work with you again some day, and until then, we wish you all the best in your travels, from everyone at Lia Toyota!

July 05, 2023

Lia Toyota of Northampton is a great place to do all your vehicle maintenance and purchasing of a vehicle at. The service Advisors are all so nice and pleasant to work with. On my last visit, Phil Lombardi w More

by hhvmcr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ortiz, Dominick Finochiaro, Lindsay Heart, Caroline Donnelly, Phillip Lombardi
Jul 11, 2023 -

Lia Toyota of Northampton responded

Thank you for taking a moment to share your 5-star review of Phil in our service department! We sincerely appreciate your continued business as well as your positive feedback that motivates and encourages our amazing team. We wish you pleasant travels until we see you at your next appointment!

July 04, 2023

Our experience of buying a new car at Lia was very smooth. We interacted with Grant Goodwin. He is a great person to talk to, and he really helped us in each step. Would strongly recommend it. More

by dpm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin, Jason Shiles
Jul 11, 2023 -

Lia Toyota of Northampton responded

Dpm, thanks for stopping by to let us know how happy you were with Grant's assistance at our dealership! We're delighted Grant's support and expertise made this transaction easy and pleasant. Congrats on your new Toyota! We wish you all the best in your journeys to come, from the whole team at Lia Toyota!

June 22, 2023

Excellent communication. Explained billing and noticed and verified I was a veteran. This was something I was never offered before. Military discount More

by FROGFLYER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Donnelly
Jun 26, 2023 -

Lia Toyota of Northampton responded

Excellent! Thank you for letting us know how satisfied you were with the communication and value of this visit. We're so pleased your service advisor's diligence helped to make this a more convenient experience. Best wishes for pleasant travels this summer, from everyone at Lia Toyota!

June 19, 2023

Service, particularly by Lindsay Heart, is top notch. I bought 2 cars here, and return faithfully for service, because it's so reliable and guaranteed...Lindsay, especially, is the consumate pro, even More

by J-9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Jun 20, 2023 -

Lia Toyota of Northampton responded

J-9, thank you for taking the time to share your experience with us. We greatly appreciate your loyalty and your kind words about our service department. Lindsay is indeed a consummate professional who goes above and beyond to ensure customer satisfaction. We are delighted to have her on our team. Thanks for always choosing Lia Toyota!

June 18, 2023

Philip Lombardi is an excellent service representative. He was courteous and knowledgeable, and was attentive as I explained what I believed was the issue with my car. Lia fixed my car promptly and to my s More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
Jun 20, 2023 -

Lia Toyota of Northampton responded

Terry, we're so happy to hear that! Thank you for letting us know how pleased you were with Philip's assistance and efforts to get your visit done in a timely manner. We hope to be of service to you for many more years!

June 12, 2023

I made an appointment with Lindsay Heart because I knew she would provide the best service and recommendations. She explained the problems with my car and the ways to solve them. She is patient and very More

by saida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Jun 13, 2023 -

Lia Toyota of Northampton responded

Saida, thank you for taking a moment to recognize Lindsay's unique excellence by honoring her with your 5-star review! Nothing means more to us than your complete satisfaction, and we're glad you've found a dependable resource when it comes to your automotive needs. See you next time!

June 12, 2023

David Spafford was very helpful explaining the work that needed to be done, how long it would take, and identifying future work to be done More

by Seth.isman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Spafford
Jun 13, 2023 -

Lia Toyota of Northampton responded

Thanks so much, Seth! We truly appreciate your business and your positive feedback on David. We hope you'll continue to choose David and the service team at Lia Toyota for your automotive needs!

...
8
...