Lia Toyota of Northampton

Lia will say anything to get you in the door. Sales Manager Nathan Cahillane spelled out the terms of the sale in a telephone conversation the day before, and when I arrived, suddenly those terms were Manager Nathan Cahillane spelled out the terms of the sale in a telephone conversation the day before, and when I arrived, suddenly those terms were no longer acceptable. He proposed an entirely new set of terms, ones that in my telephone conversation I had made clear that I wanted to avoid. Nathan did not deny what we had agreed upon over the phone, only that those above him were responsible for the change. He then took on a 'woe is me' demeanor as if he were the one who had been wronged. Interestingly, I had been led to believe that those above him had signed off on the deal. Two things added insult to injury. Nathan was aware that I was coming from a distance to purchase the car. Remarkably, one of the reasons for Lia being unwilling to go forward with the deal was that the bank check that I brought with me (at their instruction) might not be a legitimate check. It had the printed trademark of the bank as well as an elaborate watermark. This suggestion of forgery was clearly just a pretense on their part to change the terms of the agreement but it does show how far Lia will go to not honor agreed upon terms. I did try to contact General Manager Tim Cardillo and he would not return my call. In short, Lia Toyota in Northampton is the kind of dealership that give so many dealers a bad name. Simply put, they are not to be trusted. If you are looking for a place where you can rely on the representations of the Sales Manager, Lia is not the place for you. More