Lia Toyota of Northampton

Well, I don't know how it can be. I have been zapped by other (out of state) car dealers in the past… However, I cannot praise enough the professionalism of Sam (Sammy) Rahab and Lia Toyota of Northampton other (out of state) car dealers in the past… However, I cannot praise enough the professionalism of Sam (Sammy) Rahab and Lia Toyota of Northampton, MA. Sam was attentive, polite, caring, “REAL”, a good listener and a gentleman. When it was time for me to learn about my new SUV he was a great presenter. I left the dealer with no doubt I had the very best deal (it was very good) and an amazing support network that really cared about me and the Toyota product/name. I have owned Jeep (not good), Subaru (not much better), Honda (very good) and a few Ford trucks (Good). All were purchased from dealers. This Toyota experience is light years ahead of the other experiences. And, hey, I have to put in a good word for Vito the Sales Manager and Dave in Finance. I really enjoyed the “buying a Toyota 4 Runner” experience. Buying an auto can be so stressful and it is a business but these Toyota representatives go way above and beyond to make absolutely sure you are satisfied and every detail is taken care of. The process was clear. The options and offers were great. The support for even after market accessories was stellar. The facility is phenomenal, the Wi-Fi room, kids space, the AMAZING car care/service center is huge and you could eat off the floor. Even the bathrooms are above and beyond. I even enjoyed the eclectic music/atmosphere/areas and seating. Golly, this sound goofy. If you have bought a car before you may know what a contrast I am talking about here? I was in sales many years ago. It is not an easy job. This is a place that I could have worked at with pride. My expectations of the normal car sales experience was “rocked”. Bottom line, I have no problem recommending Lia Toyota of Northampton, Sammy Rahab and the whole crew. My only regret is not going to this dealer and Toyota sooner. More

Phil Reilly, our salesman, was outstanding. He took the time to explain the Prius and to answer our many questions. His patience, his low key approach and his obvious expertise were much appreciated. He time to explain the Prius and to answer our many questions. His patience, his low key approach and his obvious expertise were much appreciated. He has our highest recommendation. Will & Lee Bridegam More

Our car buying experience with Adam Chiasson was wonderful. He was informative without being pushy. Never thought we would buy a Toyota that very day, but with Adam's professionalism we signed the p wonderful. He was informative without being pushy. Never thought we would buy a Toyota that very day, but with Adam's professionalism we signed the papers that day and picked up Our Toyota Scion on Friday. Thanks again for everything Adam. We will recommend you to all our family and friends. Sincerely, Edward Larkin and Mary Ellen Palmer. More

Buying from Phil was a wonderful experience! He was thoughtful and through, going over every option the car offered. The hands free and navigation are already coming in handy! I knew the car I wanted a thoughtful and through, going over every option the car offered. The hands free and navigation are already coming in handy! I knew the car I wanted and he was able to get me in it immediately. Connie in the Business Office was also a pleasure, adjusting my options specifically for the type of work I do and mileage I drive. Tim, the GM, also introduced himself to me and thanked me for my business. Overall, it was a very positive experience and I look forward to purchasing my next car with Lia Toyota as well. More

I hope I have the right dealership. I was looking for a better vehicle and I must have went to four dealers and everything seemed hopless. Thanks to Ashley and Mike everything was great! Ashley really work better vehicle and I must have went to four dealers and everything seemed hopless. Thanks to Ashley and Mike everything was great! Ashley really worked hard for me to get a vehicle around my price range and somthing I really liked. Mike was very informative and genuine. You guys are the best. People like you are in the buisness for the right reason's! More

Adam was wonderful to work with he helped me with everything that was involved with the purchasing of my car. I love my new Corolla. I would definatly recomend Lia to any of my freinds or family. It everything that was involved with the purchasing of my car. I love my new Corolla. I would definatly recomend Lia to any of my freinds or family. It was a great experience. No presure and a fair price. More

I was very pleased with Adam as a salesperson. He was helpful, generous with information, not heavy handed. I have already sent two people to him as a resource. I feel comfortable calling him with quest helpful, generous with information, not heavy handed. I have already sent two people to him as a resource. I feel comfortable calling him with questions even well after the sale. A salesman is just that but it helps to have a good person to deal with. More

Phil Reilley is the salesperson who I dealt with. Since I was buying a Prius, there was a lot of time involved to show both me and my wife how to drive the car. He was great about taking each of us out se I was buying a Prius, there was a lot of time involved to show both me and my wife how to drive the car. He was great about taking each of us out separately and going for as long as we needed in order to feel comfortable. I would definitely recommend Phil to someone who is buying a Toyota. I can't comment on the service dept as I Have only had the car for 5 days. More

Everyone in dealership was very welcoming and friendly. Mike assisted us through the process of buying a new car. He was responsive to our needs and kept us informed throughout the process. We would defini Mike assisted us through the process of buying a new car. He was responsive to our needs and kept us informed throughout the process. We would definitely buy from this dealership again. Very positive experience~ More

The sales rep we worked with greeted us, made me feel comfortable with asking questions from the first contact, was very konwledgable, answered questions quickly and from a good understanding os the ques comfortable with asking questions from the first contact, was very konwledgable, answered questions quickly and from a good understanding os the question and the info on the car, was open to my time line for buying a car, and did not pressure me to make a decision. When I was signing the sales agreement he was organized and clear; he took extra time to show me buttons, levers, and dials in the car, how to operate them and their various settings, letting me work them and not just pointing them out. After the first encounter, I made sure he would be there when I returned to test drive it and, finally, to buy it. More