Lia Toyota of Northampton

I just purchased a 2011 Toyota Tacomma truck. As soon as I walked into the sales room my wife and I were treated very professionally. We met a salesman PHIL REILLY and we told him what we wanted and he too I walked into the sales room my wife and I were treated very professionally. We met a salesman PHIL REILLY and we told him what we wanted and he took care of us answered all our questions. When we found the truck we wanted we dicussed our trade in and our an additional option we would like on the truck. We also meet NOAH CAHILLAN and we were able to work out the figures to close the deal. I would highly recommend PHIL REILLY and the LIA TOYOTA dealership. More

Searching for a good used car isn't an easy undertaking, I'd visited two Toyota dealerships and two used car lots before stopping in at Lia Honda on a Saturday afternoon. I appreciated the way nobody approa I'd visited two Toyota dealerships and two used car lots before stopping in at Lia Honda on a Saturday afternoon. I appreciated the way nobody approached me and I could amble up and down the used lot without being hassled. Toward the end of my tour I spotted what I wanted-- a 2008 black Toyota 4Runner. Inside, I asked to see a sales rep and was introduced to Phil Reilly. He was low key, answered my questions and we were able to work out a deal. Who knows how much money a dealer makes; I don't, but I think Phil brokered an honest agreement. My only gripe with Lia is its coffee. The place should really get a Keurig single-serve, and should absolutely offer cream and milk instead of that powdery stuff that tastes like chalk. An assortment of the day's local newspapers to read would also be nice to read while waiting. I've had the vehicle for almost a week and am quite satisfied. I'm glad to have put in the effort that eventually led me to Northampton Toyota, which is about 35 miles from where I live in Northfield. More

As a first-time car buyer, I was a little nervous and felt intimidated by the stereotypical reputation that car salespeople have gotten and overwhelmed by the advice I received from family and friends. felt intimidated by the stereotypical reputation that car salespeople have gotten and overwhelmed by the advice I received from family and friends. There was so much to think about and to remember. But my experience at Lia Toyota of Northampton was completely positive, and I got a good deal. Phil Reilley, the excellent sales consultant whom I worked with, was very friendly, professional, and knowledgeable. He explained things carefully, thoroughly, and in a way that I could understand, and he made me comfortable and put me at ease. In addition, he was patient: When the particular car I wanted wasn't available on the lot, a search and order were done, and Phil kept me apprised of the car's status and of my options, even when I traveled out of the area for a few weeks. Once the car arrived and I made the purchase, he made sure that I understood all of the information presented to me. And, since my purchase, he's checked in to make certain I'm satisfied with the car and to see if I have any follow-up questions. I also appreciate the work of sales consultant Ryan Rourke and business manager Connie Grabowski. Ryan helped me when Phil was not available, while Connie clearly and thoroughly explained the financing, service options, and paperwork. Connie was genuinely concerned with what my particular needs were and made what I thought would be a daunting part of the purchase of a car smooth and easy. I highly recommend Lia Toyota of Northampton and heartily thank Phil, Connie, and Ryan for their enthusiasm and great work! More

I purchased a new Prius from Lia Toyota of Northampton. The sales experience was excellent. The sales consultant, Phil Reilley, was knowledgeable, courteous, and responsible. He did a great job, and I ce The sales experience was excellent. The sales consultant, Phil Reilley, was knowledgeable, courteous, and responsible. He did a great job, and I certainly will go back to Lia and work with Phil for my next car. More

Phil Reilly is the best car sales person my husband and I have dealt with over the years in which we have purchased 9 new vehicles. I went back to Lia several times to drive the Rav 4 and really took some t have dealt with over the years in which we have purchased 9 new vehicles. I went back to Lia several times to drive the Rav 4 and really took some time to make my decision. Phil was extremely patient with me, answering my questions and doing it with a sense of humor. When I finally reached a decision, Phil was very accommodating in finding me the exact Rav that I wanted. He never tried to pressure me into a different car for a faster sale. Phil really knows his Toyotas and he went though a very thorough explanation of my new vehicle as well as all warranty information. I actually enjoyed purchasing my new car from Phil and Lia of Northampton. We will definitely return to Lia and Phil when it is time for another car. More

Everyone was very helpful, answered my many questions, encouraged me to take multiple driving trips to test the car in various conditions. I am very pleased with my choice and with the assistance I receiv encouraged me to take multiple driving trips to test the car in various conditions. I am very pleased with my choice and with the assistance I received. More

Phil Reilley is the best sales consultant whom I have dealt with in the sixty years that I have been a car owner. He was courteous, low-key, and thoroughly well informed. Above all he was patient! Since dealt with in the sixty years that I have been a car owner. He was courteous, low-key, and thoroughly well informed. Above all he was patient! Since I have owned Honda Accords for the last 27 years I found to change to Toyota Camrys far from easy at first. But Phil's quiet and knowledgeable approach made all the difference, and it was a pleasure to deal with him. Not surprisingly, we are very pleased with our Camry! Joan and Mark Morford More

Well, I don't know how it can be. I have been zapped by other (out of state) car dealers in the past… However, I cannot praise enough the professionalism of Sam (Sammy) Rahab and Lia Toyota of Northampton other (out of state) car dealers in the past… However, I cannot praise enough the professionalism of Sam (Sammy) Rahab and Lia Toyota of Northampton, MA. Sam was attentive, polite, caring, “REAL”, a good listener and a gentleman. When it was time for me to learn about my new SUV he was a great presenter. I left the dealer with no doubt I had the very best deal (it was very good) and an amazing support network that really cared about me and the Toyota product/name. I have owned Jeep (not good), Subaru (not much better), Honda (very good) and a few Ford trucks (Good). All were purchased from dealers. This Toyota experience is light years ahead of the other experiences. And, hey, I have to put in a good word for Vito the Sales Manager and Dave in Finance. I really enjoyed the “buying a Toyota 4 Runner” experience. Buying an auto can be so stressful and it is a business but these Toyota representatives go way above and beyond to make absolutely sure you are satisfied and every detail is taken care of. The process was clear. The options and offers were great. The support for even after market accessories was stellar. The facility is phenomenal, the Wi-Fi room, kids space, the AMAZING car care/service center is huge and you could eat off the floor. Even the bathrooms are above and beyond. I even enjoyed the eclectic music/atmosphere/areas and seating. Golly, this sound goofy. If you have bought a car before you may know what a contrast I am talking about here? I was in sales many years ago. It is not an easy job. This is a place that I could have worked at with pride. My expectations of the normal car sales experience was “rocked”. Bottom line, I have no problem recommending Lia Toyota of Northampton, Sammy Rahab and the whole crew. My only regret is not going to this dealer and Toyota sooner. More

Phil Reilly, our salesman, was outstanding. He took the time to explain the Prius and to answer our many questions. His patience, his low key approach and his obvious expertise were much appreciated. He time to explain the Prius and to answer our many questions. His patience, his low key approach and his obvious expertise were much appreciated. He has our highest recommendation. Will & Lee Bridegam More

Our car buying experience with Adam Chiasson was wonderful. He was informative without being pushy. Never thought we would buy a Toyota that very day, but with Adam's professionalism we signed the p wonderful. He was informative without being pushy. Never thought we would buy a Toyota that very day, but with Adam's professionalism we signed the papers that day and picked up Our Toyota Scion on Friday. Thanks again for everything Adam. We will recommend you to all our family and friends. Sincerely, Edward Larkin and Mary Ellen Palmer. More