Lia Toyota of Northampton

Beware! I asked for an email quote on a new 2013 Beware! I asked for an email quote on a new 2013 Toyota Camry. The price I was quoted was $500 higher than the price for the same car (same VIN nu Beware! I asked for an email quote on a new 2013 Toyota Camry. The price I was quoted was $500 higher than the price for the same car (same VIN number) on their website. When I went in, I was told by the sales manager that he would match any price, which he did. I wanted to take advantage of the 0% 60 Toyota financing, and my quote had a table showing monthly payments. I asked if this was the 0% 60 financing, and the sales manager said ye. However, when I multiplied the number of payments by the monthly payment, the total was more than $2000 higher than the quote. I didn't discover this until after I had left, but you can bet I won't go back there again. More

We bought a used car from you 3 or 4 months ago and have had nothing but trouble. The first week we took the car in because it had unusual creaking from below. They lubed it and said it was ok. Within 2 had nothing but trouble. The first week we took the car in because it had unusual creaking from below. They lubed it and said it was ok. Within 2 days the creaking got worst, now we have learned that something is bent underneath and it will cost 1500 plus to fix, (despite purchasing the protection plan) There was no accident with us.I would like to address this issue right away. I do not feel responsible for this. This was an issue from day one. We believe we received a lemon More

This had to be the worst experience I have ever had with a dealer. Offered me a low trade in vs Kelly blue book I objected to the price she went to ask the sales manager Garven if there was more she came ba a dealer. Offered me a low trade in vs Kelly blue book I objected to the price she went to ask the sales manager Garven if there was more she came back and said and I quote " Thanks for coming in" and walked away not even a counter offer hand shake or goodbye. If this dealership is trying to be #1 in customer service they have a long way to go. My husband is an executive at a very large company and if he treated his customers the way this company treated us they would not be in business. Holly was the sales rep and certainly has a lot to learn about how to deal with customers. I was in sales for a Broker for many years and with an attitude like that I would never have lasted. She fell short of being good and was totally rude. I will never recommend this dealer to anyone ...stay away More

Did not listen to criteria requested and we felt very uncomfortable with salesman who could not answer technical questions and referred us to service department. uncomfortable with salesman who could not answer technical questions and referred us to service department. More

We found a vehicle online at Lia Toyota and we took a drive out to see it. We ended up buying the vehicle and Lia had it ready to go - registered, insured, sales tax paid - very quickly! Our sales pers drive out to see it. We ended up buying the vehicle and Lia had it ready to go - registered, insured, sales tax paid - very quickly! Our sales person, Adam Chiasson, was awesome!! He was very friendly and there was absolutely no pressure!! We will be purchasing another vehicle in the next year and we will definitely make the hour plus drive back to Lia for it!! More

Every time I get my car serviced at Lia Toyota of Northampton I am very pleased with my service. The service front end staff is very friendly and knowledgable. I feel that I am not being ripped off Northampton I am very pleased with my service. The service front end staff is very friendly and knowledgable. I feel that I am not being ripped off, which is my worst fear with car repairs/maintenance. I am pleased with the overall health of my vehicle and it is going strong at 133,000 miles. We purchased the car at Lia of Northampton too! More

I had a very good experience at this dealership.The sales person(Mr Cuerto) was excellent,very knowledgeable,friendly and helped me get a car that fit my budget. person(Mr Cuerto) was excellent,very knowledgeable,friendly and helped me get a car that fit my budget. More

I bought my 2009 Toyota Corolla at Lia Toyota and wanted to go back because my check engine light was on. Actually, the local garage thought I would be covered by my warranty because I such the low milage ( to go back because my check engine light was on. Actually, the local garage thought I would be covered by my warranty because I such the low milage (19,700). When I got to the dealership they were going to look into it. I finally got a call saying my car was ready, I was confused because I hadn't heard back about the warranty. I go down tto the dealership not feeling well to get my car and when I got there they hadn't even worked on my car. They did though give me a rental because of their mistake. When the car was finally ready I went to the dealership and that is when I found out my car wasn't under warranty. They charged me way more than I expected and then they told me they wouldn't accept my check. I was worried and asked if I could call my bank they told me their phones were all tied up. Right after leaving the dealership I was worried about why my check did't go through so I went to my bank. The bank told me that it was the dealerships machine. I am 80 years old and dont appreciate being pushed around. I dont trust them and I will not go back. More

I set out to find a replacement vehicle for my old truck. I encountered Adam Chiasson (sp) at Lia. I explained my needs to him and he set out to find me a vehicle. After about two weeks, I was unable to f I encountered Adam Chiasson (sp) at Lia. I explained my needs to him and he set out to find me a vehicle. After about two weeks, I was unable to find a used vehicle that met my needs and was within my budget. I decided to put it off for while. Adam was very understanding and there was zero pressure to make any kind of purchase. When my truck finally died, I went back to Lia, found Adam, and discovered the Toyota Venza and it met all my needs. Adam was very helpful and took care of all my questions and concerns. He made me and my family feel comfortable and not pressured to buy until I was ready. He is a great asset to Lia and should be commended for his great attitude and his efforts on my part. When the deal was done and I came in to sign the paperwork, the finance manage (Al) was also great to deal with. He was friendly, open to questions and made the final process very smooth and quick. I would recommend Lia and Adam in particular to anyone looking for a vehicle and wanting to be treated fairly and honestly. More

found bmw 750li. fax all infor including deposit within four hours. i was and still ganratee my deposit return if not accepted for finance. almost fifteen day later ted kelly and al salis didnt return my c four hours. i was and still ganratee my deposit return if not accepted for finance. almost fifteen day later ted kelly and al salis didnt return my calls and still dont have my deposit. nov 27 2012. More