Lia Toyota of Northampton

This had to be the worst experience I have ever had with a dealer. Offered me a low trade in vs Kelly blue book I objected to the price she went to ask the sales manager Garven if there was more she came ba a dealer. Offered me a low trade in vs Kelly blue book I objected to the price she went to ask the sales manager Garven if there was more she came back and said and I quote " Thanks for coming in" and walked away not even a counter offer hand shake or goodbye. If this dealership is trying to be #1 in customer service they have a long way to go. My husband is an executive at a very large company and if he treated his customers the way this company treated us they would not be in business. Holly was the sales rep and certainly has a lot to learn about how to deal with customers. I was in sales for a Broker for many years and with an attitude like that I would never have lasted. She fell short of being good and was totally rude. I will never recommend this dealer to anyone ...stay away More

Did not listen to criteria requested and we felt very uncomfortable with salesman who could not answer technical questions and referred us to service department. uncomfortable with salesman who could not answer technical questions and referred us to service department. More

We found a vehicle online at Lia Toyota and we took a drive out to see it. We ended up buying the vehicle and Lia had it ready to go - registered, insured, sales tax paid - very quickly! Our sales pers drive out to see it. We ended up buying the vehicle and Lia had it ready to go - registered, insured, sales tax paid - very quickly! Our sales person, Adam Chiasson, was awesome!! He was very friendly and there was absolutely no pressure!! We will be purchasing another vehicle in the next year and we will definitely make the hour plus drive back to Lia for it!! More

Every time I get my car serviced at Lia Toyota of Northampton I am very pleased with my service. The service front end staff is very friendly and knowledgable. I feel that I am not being ripped off Northampton I am very pleased with my service. The service front end staff is very friendly and knowledgable. I feel that I am not being ripped off, which is my worst fear with car repairs/maintenance. I am pleased with the overall health of my vehicle and it is going strong at 133,000 miles. We purchased the car at Lia of Northampton too! More

I had a very good experience at this dealership.The sales person(Mr Cuerto) was excellent,very knowledgeable,friendly and helped me get a car that fit my budget. person(Mr Cuerto) was excellent,very knowledgeable,friendly and helped me get a car that fit my budget. More

I bought my 2009 Toyota Corolla at Lia Toyota and wanted to go back because my check engine light was on. Actually, the local garage thought I would be covered by my warranty because I such the low milage ( to go back because my check engine light was on. Actually, the local garage thought I would be covered by my warranty because I such the low milage (19,700). When I got to the dealership they were going to look into it. I finally got a call saying my car was ready, I was confused because I hadn't heard back about the warranty. I go down tto the dealership not feeling well to get my car and when I got there they hadn't even worked on my car. They did though give me a rental because of their mistake. When the car was finally ready I went to the dealership and that is when I found out my car wasn't under warranty. They charged me way more than I expected and then they told me they wouldn't accept my check. I was worried and asked if I could call my bank they told me their phones were all tied up. Right after leaving the dealership I was worried about why my check did't go through so I went to my bank. The bank told me that it was the dealerships machine. I am 80 years old and dont appreciate being pushed around. I dont trust them and I will not go back. More

I set out to find a replacement vehicle for my old truck. I encountered Adam Chiasson (sp) at Lia. I explained my needs to him and he set out to find me a vehicle. After about two weeks, I was unable to f I encountered Adam Chiasson (sp) at Lia. I explained my needs to him and he set out to find me a vehicle. After about two weeks, I was unable to find a used vehicle that met my needs and was within my budget. I decided to put it off for while. Adam was very understanding and there was zero pressure to make any kind of purchase. When my truck finally died, I went back to Lia, found Adam, and discovered the Toyota Venza and it met all my needs. Adam was very helpful and took care of all my questions and concerns. He made me and my family feel comfortable and not pressured to buy until I was ready. He is a great asset to Lia and should be commended for his great attitude and his efforts on my part. When the deal was done and I came in to sign the paperwork, the finance manage (Al) was also great to deal with. He was friendly, open to questions and made the final process very smooth and quick. I would recommend Lia and Adam in particular to anyone looking for a vehicle and wanting to be treated fairly and honestly. More

found bmw 750li. fax all infor including deposit within four hours. i was and still ganratee my deposit return if not accepted for finance. almost fifteen day later ted kelly and al salis didnt return my c four hours. i was and still ganratee my deposit return if not accepted for finance. almost fifteen day later ted kelly and al salis didnt return my calls and still dont have my deposit. nov 27 2012. More

I came in while travelling with a recently purchased Toyota Certified used vehicle with a "comprehensive" certified used warranty. I had two problems, one of which (a creaking sound in the re Toyota Certified used vehicle with a "comprehensive" certified used warranty. I had two problems, one of which (a creaking sound in the rear) they diagnosed and fixed according to a notice from Toyota. For the other problem (pulling to the left) they merely repeated an alignment which had just been done a few days before and I had explicitly told them was not the problem. They claimed they couldn't find anything else. I was charged $212 in "diagnostic fees" for these problems and was told my warranty did not cover them. I was told that my warranty was not "bumper to bumper" as the dealer I bought it from in VA told me, and that it does not cover "body parts" which is how they classify the rear window tabs that were the source of the noise, and it does not cover alignments (irrelevant because I told them to look for a problem other than alignment). They claimed this is what Toyota Extra Care said and there is nothing they can do about that. I showed the warranty document I was given that says it is a "comprehensive" one year warranty and mentions no exclusions. They refused to respond to this point, continuing to simply say that it was up to Toyota Extra Care, and suggesting I seek reimbursement from the original dealer in VA. It was maddening to have to pay out of pocket for this and hope for reimbursement from another dealer when it clearly should have been covered. I asked for the number to talk to Toyota Extra Care directly and was instead given a number for "Customer Experience" - an office which also deferred to the judgment of Toyota Extra Care and tried to blame the original dealer and refused to react to the point that the document in my hand said "comprehensive" and made no exclusions. The online pamphlet for certified used warranties http://www.toyotacertified.com/ebrochures/toyota_certified.pdf also says "comprehensive" and makes no exclusions. I feel I am being lied to and cheated by Toyota and its dealers. More

out of 5 service visits,only 1 time was without unsatisfactory results on one visit,after waiting 1 1/2 hours to reset warning light,service manager "found" my car in a far corner after i asked w unsatisfactory results on one visit,after waiting 1 1/2 hours to reset warning light,service manager "found" my car in a far corner after i asked why it was taking so long,and everything took less than 5 minutes to reset. another visit,taking advantage of "no appointment necessary" drove 40 minutes to dealership and was told they were backlogged and i would have to make an appointment. another call to sales rep to ask why car would not start sometimes and was told to make appointment and after driving 40 minutes for service call,was told in less than 30 seconds reason was front wheels were not straight when attempting to first start. another visit for advertised oil change,had bill quite abit higher than advertised and was told by service manager that he had to change the price on the internet when " he had a chance" More