Lia Toyota of Northampton

Car purchases are a stressful process for me but working with Chris Mattei and Rob Kassam at Lia Toyotamade the experience very easy and pleasant. with Chris Mattei and Rob Kassam at Lia Toyotamade the experience very easy and pleasant. More

My wife and I shopped at Lia Toyota in Northampton in early November 2013 to replace our 2007 Tacoma with a new, updated model. We decided to duplicate the Double Cab 5' bed which was what we were used t early November 2013 to replace our 2007 Tacoma with a new, updated model. We decided to duplicate the Double Cab 5' bed which was what we were used to and worked well for us giving us utility and room for our grandchildren to sit in the back. When it came time choose a color we picked Barcelona Red which was not available on the lot so it was decided since one could not be found locally to swap that it would be ordered from the factory. After some delays in manufacturing we took delivery on January 18. The sales process went smoothly given a change in salesperson partway through. After the internal change of salesman we were lucky to work with Chris Mattei. Chris was very good about follow up and keeping us informed of the progress of manufacture and shipment. Chris also has excellent product knowledge. We also had a unique request to save the tonneau cover from the old truck so we could use it on the new one. Chris took personal charge to make sure we were able to accomplish that. It was a big help to us. If there comes a time to need another vehicle I would certainly look to work with Chris at Lia of Northampton. More

Darren was extremely helpful and and informed throughout the experience of looking at the car, driving, considerations. I've never had such a pleasant car sales experience ever!!! I would highly recommend the experience of looking at the car, driving, considerations. I've never had such a pleasant car sales experience ever!!! I would highly recommend Lia and definitely Darren!! Great experience!!! And for service the staff seemed friendly and the waiting area clean and pleasant!! More

It was an absolute pleasure buying my new Toyota Tacoma at Lia Northampton. Every part of my experience was excellent. However, most important was the salesman, Chris Mattei. I thoroughly enjoyed working w at Lia Northampton. Every part of my experience was excellent. However, most important was the salesman, Chris Mattei. I thoroughly enjoyed working with him. He was able to answer all of my questions in what I felt was an extremely honest manner. Negotiations about the price were honest and straight forward. I would recommend this dealership to anyone looking for a new Toyota More

Instead of going to other dealerships in Springfield and Greenfield, I went to Lia Toyota in Northampton to buy my new 2014 Avalon Limited. I had previously purchased two new Avalons in 2006 and 2011 from Greenfield, I went to Lia Toyota in Northampton to buy my new 2014 Avalon Limited. I had previously purchased two new Avalons in 2006 and 2011 from this dealership with the help of Joe Kaslauskas. The main reason I went there is that I have confidence in Joe's advice & expertise, and in a word, I trust him. I have been a realtor for 20 years, and my business depends on referrals for the same reason, reliable, trustworthy service. He represented my position well with his manager with regard to negotiating the price of a new and a used Avalon. Over the years I could always ask Joe questions an 'shoot the breeze.' He kept me in the loop while the dealership was trying to obtain the car I wanted (the color), and he handled masterfully all the tedious details of registration and de-registration. He patiently answered any question I had, and he helped me move all my stuff from one Avalon to the other at dinnertime! Also, Ron Duda was a helpful ally in this process. With his technical expertise - he came from the Lexus dealership-, he transferred my phone contacts, helped me with the Navigation and with the registration on Pandora and On Table, etc. I could ask Ron any question, too, and it is obvious that Ron and Joe work as a team for the benefit of the customer. I appreciated the manager shaking my hand on two occasions and emphasizing that I could call upon him anytime. And the owner of the dealership was instrumental in getting the Avalon Limited with all the features and color I wanted from his former dealership in Westbury, CT. He had searched all over MA previously. I should add that the service department (the lady with the English accent in particular, Lenzie I think) has been consistently helpful since 2006 until now. All in all, this is a great dealership, because each person does his job well and offers reliable service. Remember, though, it was Joe who brought me back there for the third time! More

My experience with Lia Toyota of Northampton was excellent. I had been shopping for a new Tacoma on line, and found the truck I wanted at Lia. I went and looked at the vehicle, and got a very fair a excellent. I had been shopping for a new Tacoma on line, and found the truck I wanted at Lia. I went and looked at the vehicle, and got a very fair appraisal of my trade. I was still thinking about the possible purchase, and went home to think about it. Lia did not barrage me with e-mails or phone calls, like sometimes happens. I went back and bought the truck. They had an internet price deal, which they honored. We negotiated a bit, I received good value for my trade, and they got me a very low interest rate on the loan. Overall, I had a very good experience buying my new truck. I would recommend this dealer. Thanks, Tom More

I can't say enough good things about Joe Kaslauskas, my salesperson. No pressure, honesty, and just worked so hard for me to get the best deal. I couldn't be happier with my new/used vehicle. He took th my salesperson. No pressure, honesty, and just worked so hard for me to get the best deal. I couldn't be happier with my new/used vehicle. He took the time to explain all of the features to me (that didn't happen for the last car I purchased somewhere else). If you go to Lia Toyota of Northampton, you got to see Joe to purchase your next car. I feel like I really received the royal treatment! Everything just went so smooth, all of the people were friendly and I wouldn't hesitate to return to them for my next car. More

She listened to my needs and found the perfect match for me! She was not a typical sales person that only cares about her commission. me! She was not a typical sales person that only cares about her commission. More

Chris Mattei did a great job helping me with this sale. He helped negotiate a fair price and did an excellent job showing me the many options on my new Highlander. He was a pleasure to work with. He helped negotiate a fair price and did an excellent job showing me the many options on my new Highlander. He was a pleasure to work with. More

Great experience from explaining every feature of the 2013 Rav 4 to answering our questions and helping us set up our phone, etc. Phil was polite, professional, patient and very helpful with paperwork 2013 Rav 4 to answering our questions and helping us set up our phone, etc. Phil was polite, professional, patient and very helpful with paperwork along with his colleagues. He made this the best car purchasing experience that we have ever had. He also remains available to us if we have further questions. More