Lia Toyota of Northampton

Fabulous No Hassle Service Working with James Giordano-Lanza at Lia Toyota in Northampton made us believe in honest car dealers. Before choosing the dealership, I checked online Working with James Giordano-Lanza at Lia Toyota in Northampton made us believe in honest car dealers. Before choosing the dealership, I checked online and compared pricing to Kelley Blue Book. Lia Toyota beat dealer prices on every car I researched. When we walked on the lot, James gave us the no pressure experience we needed and negotiated a fair price. He was mindful of our needs and supported exploring options within our price range. We bought a car that day. The kindness James showed us was above and beyond. More

Excellent customer service I especially like working with "Lindsay" Firmani, when it comes to setting up appts. and then having my car serviced. She is always helpful, cheer I especially like working with "Lindsay" Firmani, when it comes to setting up appts. and then having my car serviced. She is always helpful, cheerful and explains things clearly. I feel they are lucky to have her. Actually all personal that I have encountered while waiting are friendly and polite which is certainly a plus for their dealership. More

Excellent customer service Everyone is always very helpful, polite and friendly. Car is ready when they say and they are thorough when explaining what was done and call to go ov Everyone is always very helpful, polite and friendly. Car is ready when they say and they are thorough when explaining what was done and call to go over any added service needed. More

They're willing to fight for your business! Was in the market for new 2015 RAV4, I always shop around before making the deal and I can honestly say my consultant Robert Astin was a true professi Was in the market for new 2015 RAV4, I always shop around before making the deal and I can honestly say my consultant Robert Astin was a true professional from start to finish. He was friendly, knowledgable, extremely helpful and sincerely an honest hard working guy who went to bat for me numourous times to get the deal done. As for the dealership, it's modern, clean and organized facility with a friendly professional staff and overall image. This is my 2nd purchase with a Lia Group Dealer (Honda Enfield being the first) and I'm very pleased with the both experiences. Besides what I just stated, they got my business because they fought for it, crunched the numbers and gave me the best deal and overall value. I find some other dealerships almost arrogant how they tell you this is what we paid for the car, we aren't making any profit on this deal and this is our best offer so take it or leave it. "Bullpoop", don't believe them and if you want a Toyota, call Robert Astin at Lia and if it's another brand vehicle, just hope Lia has that brand dealership and call them. They Will Fight For Your Business! This is why I'm also pleased to here they now have a Chrysler Dealership, almost can't wait until it's time to trade up my 300C! I will be calling Lia Chrysler at that time. Thank you Robert & Lia Group, sincerely Johnny G More

Couldn't be better! I love this dealership. Excellent service at a good price, and thorough intake. I can't imagine going elsewhere! I love my loaner car, which I bought I love this dealership. Excellent service at a good price, and thorough intake. I can't imagine going elsewhere! I love my loaner car, which I bought here! More

Professional, helpful and friendly service. This is my first time shopping at this dealership. The salesman, Jerzy, was friendly, respectful of my timeline for purchasing a car and responsive to This is my first time shopping at this dealership. The salesman, Jerzy, was friendly, respectful of my timeline for purchasing a car and responsive to my limited budget. He asked me a few questions about my needs, lifestyle and budget and was able to quickly find me the perfect car. I've already recommended Jerzy and Lia to friends who're on the market for new cars. More

excellent experience Me and my wife recently had some bad experiences being turned down elsewhere. So when we received a letter saying that lia Toyota could help us we wer Me and my wife recently had some bad experiences being turned down elsewhere. So when we received a letter saying that lia Toyota could help us we were skeptical. Robert Aston and the rest of the staff worked with us and with our budget and helped get us out of our rental car which was draining our bank account. They kept in touch throughout the process and although there was a few delays we were kept well informed and our happily driving our new Camry. More

Joe Kaslauska, aka Joe K This was my second vehicle purchased at Lia Toyota Northampton. The first experience brought me back for a second purchase several years apart. From t This was my second vehicle purchased at Lia Toyota Northampton. The first experience brought me back for a second purchase several years apart. From the minute I met Joe K I new I would make a purchase. Joe was very knowledgeable and easy going. No high pressure sales tactics. My experience with everyone else I met at the dealer ship was great. I have and will continue to refer friends and family looking for a vehicle to Lia Toyota. More

Lindsay Firmani I visited recently for a battery testing. I was assisted by Lindsay Firmani. She was extremely helpful, had excellent manners, and had me in and out I visited recently for a battery testing. I was assisted by Lindsay Firmani. She was extremely helpful, had excellent manners, and had me in and out in no time. More

Caroline Babinski Outstanding Customer Service Rep. Caroline Babinski was my service rep for my last two visits to Lia of Northampton. I have owned many new vehicles but have never run into a service re Caroline Babinski was my service rep for my last two visits to Lia of Northampton. I have owned many new vehicles but have never run into a service rep that is as customer oriented as Caroline. She is very helpful and always with a pleasant word and a smile. I actually wait for her if she is busy when I bring my 4Runner in for service. Lia should be proud to have someone like her as the "face to the customer" . Well done Caroline!!! More