Lia Toyota of Northampton

Excellent buying experience all around! I just purchased a new Toyota and my experience was nothing but positive. As with any big purchase, I was a little nervous and wanted to make sure I w I just purchased a new Toyota and my experience was nothing but positive. As with any big purchase, I was a little nervous and wanted to make sure I was given and understood all of the information regarding purchasing a new vehicle. Instantly, when I entered Toyota, I was greeted by Andrew. He worked so incredibly hard, answering my questions but also, quickly seeking help from his manager when he wasn't certain--this service really illustrated his dedication to making sure I had everything I needed to make the best choice--something I haven't found at other dealerships. I couldn't be more appreciative as Andrew really went out of his way to make me feel like a valued customer. Andrew's manager was also wonderful, taking the time to actually go to the body shop (where my former car was being fixed) and check it out in order to give me the fairest trade. As opposed to Honda, they offered me the best trade for my previous car, which was a relief financially. The entire process was seamless, friendly, and I could not be happier with my 2015 Corolla! More

Love the service department at Lia Toyota Love the service department--quick and efficient and super-friendly. I always ask for Lindsay Firmani. She's incredibly knowledgeable and lovely to wo Love the service department--quick and efficient and super-friendly. I always ask for Lindsay Firmani. She's incredibly knowledgeable and lovely to work with. She serves as a sort of intermediary between the customer and the mechanics. She communicates to the mechanic any problems I'm having with the car, and then comes back and explains what, if anything, has been diagnosed, what the cost will be, and how urgent the fix is. Years ago, I worked with other less-honest dealerships. I never get that feeling from Lindsay or Lia Toyota. I always feel like they're on my side and are trying to help me keep my car in the best possible condition while recognizing that I don't have a lot of money to put into it. More

Just love the service department/mechanics Christine and Lyndsey listens to all concerns and records it to the mechanic which is Ernie who does an impeccable job!!!! I know I'm in great hands.. Christine and Lyndsey listens to all concerns and records it to the mechanic which is Ernie who does an impeccable job!!!! I know I'm in great hands.....you will have a great experience ... All the times I have gone there thnx again for making it simple and easy and actually enjoyable experience?? More

Joel Olko Buying my first Toyota wa the most pleasant expieriance ever. Joel was the sweetest guy. No pressure, just guidance. Went out of his way to get the in Buying my first Toyota wa the most pleasant expieriance ever. Joel was the sweetest guy. No pressure, just guidance. Went out of his way to get the interior color that I wanted and also all the extras. I would highly recommend him. To tell you the truth, every one in the building was extremely accommodating. Thank you very much Storm More

Chris M. Chris M was patient from the very beginning. We knew exactly what we wanted and he help us get it. Listen to our requests and honored them.. Not you Chris M was patient from the very beginning. We knew exactly what we wanted and he help us get it. Listen to our requests and honored them.. Not your typical car salesman. Would recommend him. More

Great service Was very impressed by the attentiveness and service of all of the staff that we dealt with. Chris M and Robert in finance in particular. As a car guy Was very impressed by the attentiveness and service of all of the staff that we dealt with. Chris M and Robert in finance in particular. As a car guy - though one who hates dealing with dealerships - I would not hesitate to recommend this group. They made both my wife and me feel that we were valued customers. More

Excellence Joe k was a great and knowledgeable sale person. He was very accomidating and would recommend him to anyone. Adam the manager was very friendly and Joe k was a great and knowledgeable sale person. He was very accomidating and would recommend him to anyone. Adam the manager was very friendly and helpful. More

Purchased the perfect truck I explored the possibility of buying a truck from Toyota a few months before actually going in to do it. My sales consultant helped with suggestions a I explored the possibility of buying a truck from Toyota a few months before actually going in to do it. My sales consultant helped with suggestions and gave me a good feel for the dealership so when I returned to buy, I went straight to him. He asked me two questions about what I wanted and needed in a truck and then said he had a truck for me. We went out to see it and test dive it. The truck was perfect. He then made the whole process of buying simple and seamless. I highly recommend this dealership and this sales consultant! More

Good experience, no high pressure Our sales consultant was very helpful and explained all the features of the Toyota Avalon that we had selected. He was able to secure us a second remo Our sales consultant was very helpful and explained all the features of the Toyota Avalon that we had selected. He was able to secure us a second remote and followed through on any concerns regarding the car. More

Absolute Amazing Expiernce! This was my first time buying a car from a large dealership. I must say I was EXTREMELY IMPRESSED! I liked that I was able to look online and get a This was my first time buying a car from a large dealership. I must say I was EXTREMELY IMPRESSED! I liked that I was able to look online and get a feel for the vehicles, and I was able to find the car that I was looking for at a price I could afford. My salesperson Chris M was fantastic. I didn't feel pressured and he was a pleasure to work with. I was able to get my car and with payments I can afford. Chris went above and beyond my expectations. I would highly recommend Lia Toyota of Northampton and working with Chris M! More