Lia Toyota of Northampton

Great service and communication - Lindsey Firmani Lindsey provides excellent customer service, she'll keep you up to date on the status of your car and handle any issues that arise. She'll be straight Lindsey provides excellent customer service, she'll keep you up to date on the status of your car and handle any issues that arise. She'll be straight with you about the status of your car. More

Pleasant car buying experience Chris Mattei and his manager Kris Dahl made the purchase of my 2016 Toyota Rav4 such an easy car buying experiance. Chris found the right Rav4 with th Chris Mattei and his manager Kris Dahl made the purchase of my 2016 Toyota Rav4 such an easy car buying experiance. Chris found the right Rav4 with the features I was looking for. He went over every feature and technology piece the car has to offer to help me understand how to use and has reached out to ask if I had any further questions about the car after a few days had gone by. The people there truly care and I was not just a number walking into that dealership. I will be back for service and to see Chris again when purchase my next car... thank you Chris for everything!! You will always be highly recommended in my book! More

new car Chris Mattei was excellent to deal with Buying a new car is not an easy experience but Chris made it as good as it could be Thanks Chris Chris Mattei was excellent to deal with Buying a new car is not an easy experience but Chris made it as good as it could be Thanks Chris More

Lindsey Firmani Lindsey has always given me excellent customer service over the years. I have been the owner of two Camrys and both were purchased at Kia. Lindsey has always given me excellent customer service over the years. I have been the owner of two Camrys and both were purchased at Kia. More

Jared / Toyota Tundra - Chris Mattei I worked with Chris Mattei on the purchase of a 2014 Toyota Tundra. This is the second car we have bought from Lia in the last year. Chris has prove I worked with Chris Mattei on the purchase of a 2014 Toyota Tundra. This is the second car we have bought from Lia in the last year. Chris has proven himself to be very knowledgeable and very easy to work with. Chris literally went above and beyond to get me the truck I wanted. I am very happy with my purchase and the service I received. I would definitely recommend Chris to friends and family. More

A great car buying experience. Chris Mattei was friendly, knowledgeable, and articulate. No real pressure to choose a particular car or model. We will recommend Chris to friends who Chris Mattei was friendly, knowledgeable, and articulate. No real pressure to choose a particular car or model. We will recommend Chris to friends who are interested in buying a Toyota. More

Excellent car buying experience !! Darren Wesley was my salesperson and he was great. Not pushy, just informative. Nice to have someone who seemed to care about our car buying experie Darren Wesley was my salesperson and he was great. Not pushy, just informative. Nice to have someone who seemed to care about our car buying experience. Thanks, Darren. We love our vehicle. More

Treated like a moron After doing a fair amount of online research and pricing out as many leases as possible online it seemed that a lease for a 2015 RAV4 was a pretty dec After doing a fair amount of online research and pricing out as many leases as possible online it seemed that a lease for a 2015 RAV4 was a pretty decent deal. With a fair amount of knowledge garnered from online research in regards to how leases work I figured I would price some out. Now I don't have stellar credit and I also have a good amount of negative equity to roll over into a lease, making me not the most prized leasee or a dealers dream. However, I felt like this dealership didn't want to deal with me or be helpful in the least. The salesmen that helped me, I think his name was Justin, was nice enough. But I was quoted with my credit at a lease of $650 a month for 36 months with my equity rolled in. Now this makes absolutely no sense.. that means that take out my likely 3500 of negative rollover that I am paying 20000 for a car that has a 61% residual value.. making my loan amount around 11,000... so If you do the math somehow I am paying 10000 in interest.. thats nearly impossible. After this news I was then informed that even with a cosigner it would only take me down to $600 a month. They then tried to stick me in a used car which I explicitly explained I was not interested in. Needless to say that I left. I've since been to another Toyota dealership where I've been quoted with a lease well under $400 a month with my negative roll over included. I felt like they sized me up as an uneducated female and figured they would try and pull one over on me. I was extremely insulted at how I was treated and would never ever go back or recommend this dealer. More

Excellent customer service Lindsay Furmani and the service team were easy to deal with. My vehicle was taken in at the appointed time and was returned an hour later, fully servi Lindsay Furmani and the service team were easy to deal with. My vehicle was taken in at the appointed time and was returned an hour later, fully serviced. All charges were explained in advance and Lindsay even found a coupon to save us some money. More

A+ Customer Service!!! The purchase of our new Rav 4 went off flawlessly.Our sales person was Jon Maki. What a professional. Even having my 3 children with me was simple wit The purchase of our new Rav 4 went off flawlessly.Our sales person was Jon Maki. What a professional. Even having my 3 children with me was simple with a family friendly facility. More