Lia Toyota of Northampton

Service experience Pleasantly surprised by service dealing with brake noise. Solved issue as of this date. Justin was informative and cordial. All service reps were an Pleasantly surprised by service dealing with brake noise. Solved issue as of this date. Justin was informative and cordial. All service reps were anxious to help More

all the information without the pressure I bought a new Sienna from Jerzy Bielski Couldn't be happier with the van and Jerzy I'm in my 50's and was very comfortable working with a salesman I bought a new Sienna from Jerzy Bielski Couldn't be happier with the van and Jerzy I'm in my 50's and was very comfortable working with a salesman closer to my age Jerzy answered every question and/or demonstrated some of the how to's From my first visit I took close to a month to decide to buy it Jerzy continued to answer questions more like a friend than a salesman and never tried to hurry me into a decision I am very satisfied with the sale price of the Sienna and the trade in value I got for my old Tacoma More

Lia Toyota personnel are excellent Every time I go to Lia service personnel are very helpful and courteous and everyone else who works at Lia is polite and helpful. Lia is clean and a Every time I go to Lia service personnel are very helpful and courteous and everyone else who works at Lia is polite and helpful. Lia is clean and a very comfortable dealership. More

Always Deliver What they Promise at Lia Toyota I have dealt with Lindsay Firmani on several occasions when I have brought my 2 Toyota vehicles in for service. She is always very professional in her I have dealt with Lindsay Firmani on several occasions when I have brought my 2 Toyota vehicles in for service. She is always very professional in her approach to her customers. I get the impression that she tells it like it is and I feel confident that there are no games being played unlike at some other dealerships. Lia Toyota should be very pleased to have her as an important member of their team. More

Jon Maki, Can't Thank You Enough I walked into Lia Toyota of Northampton, Ma. to look at new cars with fear and trepidation. I had been quoted a very attractive price for a Corolla I walked into Lia Toyota of Northampton, Ma. to look at new cars with fear and trepidation. I had been quoted a very attractive price for a Corolla S on the phone and I was there to drive and learn more about the car. Jon Maki, salesperson, introduced himself and escorted me out the door where the Corolla was waiting. The car was beautiful, the ride first rate and Jon, the perfect person to accompany me. His natural, easy going, professional manner started building a tower of trust from the first moment and that meant everything to me. Zero pressure people. Beautiful!! He could feel my joy and excitement driving the car and I was so grateful to have this fine fellow to share these feelings with. I don't know who hires and trains sales personnel but Jon could be a model for what Toyota is trying to provide in customer service. Toyota is a GREAT company with their Extraordinary product and excellent customer service. I More

Recent Purchase Chris Mattei was awesome! He took the time to help us find the right car within our limits. ..and he even made us lunch!! Very pleasant experience. Ve Chris Mattei was awesome! He took the time to help us find the right car within our limits. ..and he even made us lunch!! Very pleasant experience. Very happy with our purchase! More

Lindsay Firmani, service repersentative Lindsay Firmani was an excellent customer service person. She was knowledgeable and respectful. She reviewed the needs of my Camry/Hybrid and made hel Lindsay Firmani was an excellent customer service person. She was knowledgeable and respectful. She reviewed the needs of my Camry/Hybrid and made helpful suggestions for the timing of future service needs. When I returned with an air conditioner noise and debris, she correctly identified the evidence of a rodent eating the cabin filter which was proven by the technican. She managed having the service repair completed in a timely fashion. More

The best car-buying experience! Salesman, was wonderfully helpful, listened to my needs. No pressure, no stress. Delighted with his professionalism and attention to detail. Love the Salesman, was wonderfully helpful, listened to my needs. No pressure, no stress. Delighted with his professionalism and attention to detail. Love the Camry! Thank you! More

Excellent sales and service Buying/leasing a car is a stressful experience, but the service department, especially Caroline, and the sales department, especially Andrew Murray, w Buying/leasing a car is a stressful experience, but the service department, especially Caroline, and the sales department, especially Andrew Murray, were polite and professional and helped reduce the stress considerably. I am happy that Lia is now my dealership and will gladly recommend it to anyone. More

Knowledgeable but not a hard sell Andrew Murray was wonderful at answering questions and helping me understand all my options. I appreciated his soft touch; I never felt like I was bei Andrew Murray was wonderful at answering questions and helping me understand all my options. I appreciated his soft touch; I never felt like I was being given a hard sell. Wonderful experience. More