Lia Toyota of Northampton
Northampton, MA
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Recent Purchase Chris Mattei was awesome! He took the time to help us find the right car within our limits. ..and he even made us lunch!! Very pleasant experience. Ve Chris Mattei was awesome! He took the time to help us find the right car within our limits. ..and he even made us lunch!! Very pleasant experience. Very happy with our purchase! More
Lindsay Firmani, service repersentative Lindsay Firmani was an excellent customer service person. She was knowledgeable and respectful. She reviewed the needs of my Camry/Hybrid and made hel Lindsay Firmani was an excellent customer service person. She was knowledgeable and respectful. She reviewed the needs of my Camry/Hybrid and made helpful suggestions for the timing of future service needs. When I returned with an air conditioner noise and debris, she correctly identified the evidence of a rodent eating the cabin filter which was proven by the technican. She managed having the service repair completed in a timely fashion. More
The best car-buying experience! Salesman, was wonderfully helpful, listened to my needs. No pressure, no stress. Delighted with his professionalism and attention to detail. Love the Salesman, was wonderfully helpful, listened to my needs. No pressure, no stress. Delighted with his professionalism and attention to detail. Love the Camry! Thank you! More
Excellent sales and service Buying/leasing a car is a stressful experience, but the service department, especially Caroline, and the sales department, especially Andrew Murray, w Buying/leasing a car is a stressful experience, but the service department, especially Caroline, and the sales department, especially Andrew Murray, were polite and professional and helped reduce the stress considerably. I am happy that Lia is now my dealership and will gladly recommend it to anyone. More
Knowledgeable but not a hard sell Andrew Murray was wonderful at answering questions and helping me understand all my options. I appreciated his soft touch; I never felt like I was bei Andrew Murray was wonderful at answering questions and helping me understand all my options. I appreciated his soft touch; I never felt like I was being given a hard sell. Wonderful experience. More
Best Dealership Experience Ever Purchased a 2016 4 Runner SR5 w/ Premium Package. Amanda contacted me and invited me in to discuss my options.Jerzy, my sales consultant was the best. Purchased a 2016 4 Runner SR5 w/ Premium Package. Amanda contacted me and invited me in to discuss my options.Jerzy, my sales consultant was the best. He allowed me to explore and answered all questions. He was as detailed as it comes. Chris Dahl and Rob Kassam were exceptional in explaining my options for financing my vehicle. I appreciate all their support. Bill Fioio: The General Manager stayed in contact with me to make sure i was okay through the process. Overall, I give this dealership a AAA++ rating. My experience could not have been any better elsewhere. Thank you all. More
Jerzy Bielski was very knowledgeable and friendly My wife Debbie and I just bought a new Prius. Jerzy answered all our questions and was very helpful explaining the details of the proper car operation My wife Debbie and I just bought a new Prius. Jerzy answered all our questions and was very helpful explaining the details of the proper car operation. It was obvious that he "knows his stuff" because he had all the answers without hesitation. He was extremely friendly but not at all "pushy". He made what could have been a stressful decision, very comfortable. We will not hesitate to recommend Jerzy or the dealership to all of our friends. We also dealt with Chris in the office and found him to be equally knowledgeable. Overall, the whole experience was pleasant! More
Lindsay Firmani, excellent service manager Lindsay Firmani went above and beyond to help me get my mothers car "safely on the road again"! I was scheduled for a recall and at the last minute a Lindsay Firmani went above and beyond to help me get my mothers car "safely on the road again"! I was scheduled for a recall and at the last minute asked if we could squeeze in an inspection AND then remembered...it might need an oil change! Lindsay politely managed to arrange everything . More
New Toyota Tacoma-sold to us by a great salesman-Jersy My husband and I love our new truck! Our salesman, Jersey Bielski was so helpful it made our buying experience wonderful! Rick, Linda Still-THANKS! My husband and I love our new truck! Our salesman, Jersey Bielski was so helpful it made our buying experience wonderful! Rick, Linda Still-THANKS! More
EASY TO WORK WITH DEALER I knew what vehicle I wanted when I visited the local Toyota dealerships. the salesman I worked with at Lia was the most knowledgeable about the car I I knew what vehicle I wanted when I visited the local Toyota dealerships. the salesman I worked with at Lia was the most knowledgeable about the car I wanted of the all the dealerships I visited. He was also pleasant, courteous, not pushy or overbearing at all and really worked to make a deal with me. Made the whole transaction a pleasure. More