Lia Toyota of Northampton

Lia NoHo service is great! Service rep Lindsay Firmani is a real pro -- friendly, helpful, knowledgeable and thorough. I'm always pleased when her desk is open when it's my turn Service rep Lindsay Firmani is a real pro -- friendly, helpful, knowledgeable and thorough. I'm always pleased when her desk is open when it's my turn; I know my experience will be a positive one! More

Minor service. big response We purchased a new car from Lia with Jerzey Bielski as our salesman. He was great to work with. We had to bring the car back for the DMV inspection. We purchased a new car from Lia with Jerzey Bielski as our salesman. He was great to work with. We had to bring the car back for the DMV inspection. They took us in immediately. We mentioned to Justin Laramie that there was some sticker residue on the side mirror Both were taken care of in a very short time. This was our first experience with Lia. We tend to keep our cars for years so we look forward to many years of great service. More

"Excellent service" We are very happy with our new Toyota Highlander and our purchase experience with Jerzy Bielski. We received EXCELLENT service. He was knowledgeable, We are very happy with our new Toyota Highlander and our purchase experience with Jerzy Bielski. We received EXCELLENT service. He was knowledgeable, professional and made us feel very comfortable. Thanks again! Wayne and Angel More

Koren is the man Koren really listened to my needs and asked me lots of questions to truely understand me, as a customer. I couldn't be happier with the options that k Koren really listened to my needs and asked me lots of questions to truely understand me, as a customer. I couldn't be happier with the options that koren suggested and the ease of the entire process.... If your in the market for a new car definitely go see Koren before you make your final choice. I will certainly recommend not only koren but the entire dealership... Thank you so much! More

Sale and Service experience Lia has not done what I was told they would do. Took at least double the time they said it would take to do jobs. I had to make an extra trip to Lia Lia has not done what I was told they would do. Took at least double the time they said it would take to do jobs. I had to make an extra trip to Lia to get work completed on new car as paperwork was not done when I went to pickup the car. I lost 2 hours of work because of Lia's mistakes. More

Service experience Pleasantly surprised by service dealing with brake noise. Solved issue as of this date. Justin was informative and cordial. All service reps were an Pleasantly surprised by service dealing with brake noise. Solved issue as of this date. Justin was informative and cordial. All service reps were anxious to help More

all the information without the pressure I bought a new Sienna from Jerzy Bielski Couldn't be happier with the van and Jerzy I'm in my 50's and was very comfortable working with a salesman I bought a new Sienna from Jerzy Bielski Couldn't be happier with the van and Jerzy I'm in my 50's and was very comfortable working with a salesman closer to my age Jerzy answered every question and/or demonstrated some of the how to's From my first visit I took close to a month to decide to buy it Jerzy continued to answer questions more like a friend than a salesman and never tried to hurry me into a decision I am very satisfied with the sale price of the Sienna and the trade in value I got for my old Tacoma More

Lia Toyota personnel are excellent Every time I go to Lia service personnel are very helpful and courteous and everyone else who works at Lia is polite and helpful. Lia is clean and a Every time I go to Lia service personnel are very helpful and courteous and everyone else who works at Lia is polite and helpful. Lia is clean and a very comfortable dealership. More

Always Deliver What they Promise at Lia Toyota I have dealt with Lindsay Firmani on several occasions when I have brought my 2 Toyota vehicles in for service. She is always very professional in her I have dealt with Lindsay Firmani on several occasions when I have brought my 2 Toyota vehicles in for service. She is always very professional in her approach to her customers. I get the impression that she tells it like it is and I feel confident that there are no games being played unlike at some other dealerships. Lia Toyota should be very pleased to have her as an important member of their team. More

Jon Maki, Can't Thank You Enough I walked into Lia Toyota of Northampton, Ma. to look at new cars with fear and trepidation. I had been quoted a very attractive price for a Corolla I walked into Lia Toyota of Northampton, Ma. to look at new cars with fear and trepidation. I had been quoted a very attractive price for a Corolla S on the phone and I was there to drive and learn more about the car. Jon Maki, salesperson, introduced himself and escorted me out the door where the Corolla was waiting. The car was beautiful, the ride first rate and Jon, the perfect person to accompany me. His natural, easy going, professional manner started building a tower of trust from the first moment and that meant everything to me. Zero pressure people. Beautiful!! He could feel my joy and excitement driving the car and I was so grateful to have this fine fellow to share these feelings with. I don't know who hires and trains sales personnel but Jon could be a model for what Toyota is trying to provide in customer service. Toyota is a GREAT company with their Extraordinary product and excellent customer service. I More