Lia Toyota of Northampton

Conscientious and thorough Jerzy Bielski went out of his way to make my experience at your dealership a very satisfactory experience - this 2017 Corolla LE is the first new car Jerzy Bielski went out of his way to make my experience at your dealership a very satisfactory experience - this 2017 Corolla LE is the first new car I have had in many years - leasing is best for me at this point in my life and Jerzy led me through the whole process - it took most of the day but he was patient, efficient and I cannot say enough in his favor. Thank you, Jerzy. More

Terrific experience!! Desean Martinez was knowledgeable, professional, and enthusiastic as he helped us to understand all the features and perks of the cars we were interes Desean Martinez was knowledgeable, professional, and enthusiastic as he helped us to understand all the features and perks of the cars we were interested in. He was thorough with logistics when we were ready to purchase and we drove off happy! He was a pleasure to work with! More

Total fraud - BEWARE!!! I purchased a car that was listed as a CPO Prius 3 on the company website. I later found out that this car has been totally repainted, and then wa I purchased a car that was listed as a CPO Prius 3 on the company website. I later found out that this car has been totally repainted, and then was given conflicting information about whether the vehicle should have been qualified as CPO based on that, During one conversation the Sales Manager tried to tell me that they certified the car at my request -absolutely not! I told him that the CPO status was the only thing that got me in the door. A mistake I will never repeat and I advise you not to make, Finally, I after comparing a list of specs to the car, I find that this vehicle is not a Model 3, it is a Model 2. Fortunately I saved a clip of the website showing that it was offered as a Model 3. It was a good price for a 3, only so-so for a 2. Furthermore, the finance manager made mistakes on four out of the five key pieces of information on the form that was completed in the sales office - I later received a whole new account from Toyota Financial Services. The Sales Manager, Mike Kozak, repeated dodged my attempts to get in touch, did not return calls and was evasive in his responses. I finally gave up trying to chase him down as I have better things to do in life. The car is a good car, the Toyota Prius is a winner. But this dealer is a loser. There are many good reputable independent used car dealers in this area, so if you are even considering a car from Lia, RUN!!! in the opposite direction and look elsewhere. More details below if you really want to know, but save yourself the time and just stay away. ===== I opened a case with the National office about the paint, and they assured me that the dealership would contact me within 2 days. They did not. I called again. Now it has been 2 weeks and still no follow up. I am stunned that a repainted car can be CPO. I don't trust this dealer any more. At this point my frustration goes beyond the issues with the car and documents. I feel that I am being ignored. All of my messages have been very polite. I bought here because I wanted CPO. Would never do that again. There are a number of reputable used car dealers in this area that deal heavily in Toyotas. That is where I should have bought my car. More

Pleasant Kenneth is diligent, focus and attentive to the customer satisfaction. a great asset to your dealership. Scott Minalga help me with a problem in t Kenneth is diligent, focus and attentive to the customer satisfaction. a great asset to your dealership. Scott Minalga help me with a problem in the stereo system, I couldn't get Pandora to work in the car, he took his time sitting with me and fiddle with it until he got it to work, Great friendly and knowledgbly guy More

BEST SALES CONSULTANT EVEr I had a best experience ever buying the car, Great professional help for Jerzy Bielski. HE HELPED ALL THE WAY IN CHOOSING THE CAR AND ADVISING THROU I had a best experience ever buying the car, Great professional help for Jerzy Bielski. HE HELPED ALL THE WAY IN CHOOSING THE CAR AND ADVISING THROUGH THE PROCESS. I know little about the cars so it was very important to have him on my side. Thanks for everything, including getting me familiar with the new car bells and whistles too! I am a very happy customer! More

Excellent experience , beautiful dealership, Friendly people, very professional. I don't know why I didn't buy a Toyota years ago. With their 96 month extended warranty I , beautiful dealership, Friendly people, very professional. I don't know why I didn't buy a Toyota years ago. With their 96 month extended warranty I will be worry free for 8 years. More

The Sale After the Sale! I just wanted to thank Chris and the amazing business office at this dealership for quick call back and helping me out on the last day of the month, I just wanted to thank Chris and the amazing business office at this dealership for quick call back and helping me out on the last day of the month, the craziest time for car dealerships, with a copy of a tax exempt form on a used car I had purchased at Lia Toyota of Northampton over 3 years ago. As I was stuck at the Mass Registry this past Friday, June 30th, taking the day off from work, to register this car, from out of state. I quickly realized after all the prep paperwork I had prepared, I was missing this important piece of information and I needed help with this issue. When I reached out to Lia Toyota, Chris was professional, patient and most helpful in our conversations. He was prompt in returning my call, reassuring me that the form was on its way, all happening on the busiest day of the month. I am grateful for the excellent customer service and the respect I received from this most professional sales manager and the dealership's valuable business office. I know that within the next 12 months I will be looking to buy a new car. After this experience, I cannot imagine going anywhere else but Lia Toyota. Thank you again Chris for all your help! More

Best sales person ever I recently purchased a vehicle from Lia Toyota . Ibrahim is the best sales person ever. Very knowledgeable the best....I recommend him. great facility I recently purchased a vehicle from Lia Toyota . Ibrahim is the best sales person ever. Very knowledgeable the best....I recommend him. great facility. The best ever More

Awful Rude didn't wanna try to help at all didn't wanna take time to help me find a car said I wouldn't get a approved so it wasn't worth trying I don't thi Rude didn't wanna try to help at all didn't wanna take time to help me find a car said I wouldn't get a approved so it wasn't worth trying I don't think I will ever go back More

Knowledgeable Salesman - Jerzy Bielski My husband likes to walk up and down the line of vehicles to get a feel of what is available. Eventually he was looking for a salesman to answer some My husband likes to walk up and down the line of vehicles to get a feel of what is available. Eventually he was looking for a salesman to answer some questions. He was happy when Jerzy approached him. Jerzy was extremely knowledgeable and explained many benefits and options of one vehicle over another. Jerzy was patient and walked all around the lot with my husband. Jerzy said, "I want to show you a nice one in the showroom." So, they took a walk inside, and he was correct. We now own that vehicle thanks to Jerzy! More