Lia Toyota of Northampton

David Spafford was very friendly and helpful when I brought my Tacoma in for service. He even took my vehicle in early and got the paperwork completed before my appointment time. brought my Tacoma in for service. He even took my vehicle in early and got the paperwork completed before my appointment time. More

Gerald Laclair helped me with my most recent service visit. He was friendly, prompt, and answered all my questions, particularly about the unresolved recall. None of the mailed materials fully explained visit. He was friendly, prompt, and answered all my questions, particularly about the unresolved recall. None of the mailed materials fully explained the situation so I was particularly happy for Gerald’s help. More

Lindsay was excellent in terms of communicating the service I needed and what my warranty included. She also took the time to show me my tires and explained what a poorly aligned car does to them. Tge service I needed and what my warranty included. She also took the time to show me my tires and explained what a poorly aligned car does to them. Tge service was completed on time. More

Brought 2009 Prius in for low beams not working. Invoice reports one bulb changed and low beams still not working. Service manager states everything checked out fine per tech. Guess what, low bea Invoice reports one bulb changed and low beams still not working. Service manager states everything checked out fine per tech. Guess what, low beams still not working. Dealership won’t own up to misdiagnosing problem and letting my daughter leave dealership with car unsafe to drive! Avoid this service department at all costs! More

Gerald was very helpful and patient with me, this 75 yr old lady, in getting the car I wanted at a good price including the “extras”.He was a good listener to my needs and wants. Would highly recommend. old lady, in getting the car I wanted at a good price including the “extras”.He was a good listener to my needs and wants. Would highly recommend. More

Excellent service received from Grant Goodwin. Grant made sure I understood all aspects of my purchase. Grant made sure I understood all aspects of my purchase. More

Lindsey Heart was excellent. She was very thorough and communicated very well. It was the best service experience that I have had at Lia Toyota. She was very thorough and communicated very well. It was the best service experience that I have had at Lia Toyota. More

I’ll my car was brought in quickly. I was treated courteously. They called me before doing new work to fill me in on their observations. The car was done on time. The pricing was not ex I was treated courteously. They called me before doing new work to fill me in on their observations. The car was done on time. The pricing was not excellent but it was fair, not gouging. More

David Spadfford was very professional, yet easy to deal with. He explained everything very clearly. with. He explained everything very clearly. More