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Lia Toyota of Northampton
Northampton, MA
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 18, 2023
Brought 2009 Prius in for low beams not working. Invoice reports one bulb changed and low beams still not working. Service manager states everything checked out fine per tech. Guess what, low bea Invoice reports one bulb changed and low beams still not working. Service manager states everything checked out fine per tech. Guess what, low beams still not working. Dealership won’t own up to misdiagnosing problem and letting my daughter leave dealership with car unsafe to drive! Avoid this service department at all costs! More
by cmstuart
Employees Worked With
Phillip Lombardi
November 14, 2023
Gerald was very helpful and patient with me, this 75 yr old lady, in getting the car I wanted at a good price including the “extras”.He was a good listener to my needs and wants. Would highly recommend. old lady, in getting the car I wanted at a good price including the “extras”.He was a good listener to my needs and wants. Would highly recommend. More
by Marycogswell2004
Employees Worked With
Gerald Leclaire
October 26, 2023
Lindsey Heart was excellent. She was very thorough and communicated very well. It was the best service experience that I have had at Lia Toyota. She was very thorough and communicated very well. It was the best service experience that I have had at Lia Toyota. More
by Nauset01
Employees Worked With
Lindsay Heart
October 26, 2023
The repair work on my car was first rate. David Spafford kept me appraised of what was going on with the repair, which was quite extensive. However, I’m less than happy with the sales side David Spafford kept me appraised of what was going on with the repair, which was quite extensive. However, I’m less than happy with the sales side of the shop and will probably never buy a vehicle from them again. As the other Toyota dealer in the area has a poor reputation, I’ll end up buying a different make. This will fall on deaf ears as I don’t think they care. More
by Tom
Employees Worked With
David Spafford
October 24, 2023
I’ll my car was brought in quickly. I was treated courteously. They called me before doing new work to fill me in on their observations. The car was done on time. The pricing was not ex I was treated courteously. They called me before doing new work to fill me in on their observations. The car was done on time. The pricing was not excellent but it was fair, not gouging. More
by mpruett
Employees Worked With
Phillip Lombardi
October 17, 2023
Service provided within the time estimated. Gerald Laclaire has consistently provided accurate and complete estimates of services and time required. Gerald Laclaire has consistently provided accurate and complete estimates of services and time required. More
by Meredith
Employees Worked With
Gerald Leclaire
September 27, 2023
I appreciate the efficiency and quality of the service rendered by the Lia employees. Lindsay Heart is a pleasure to work with and really knows her job!! rendered by the Lia employees. Lindsay Heart is a pleasure to work with and really knows her job!! More
by canonminer
Employees Worked With
Lindsay Heart
September 26, 2023
Your Service Advisor, Caroline Donnelly, was amiable and professional. Based on my interaction, she was instrumental in making my visit to this brick-and-mortar a headache-free experience. Undoubtedly, this professional. Based on my interaction, she was instrumental in making my visit to this brick-and-mortar a headache-free experience. Undoubtedly, this individual is an asset to your company. More
by upwardcrayon5
Employees Worked With
Jonathan Eliza, Caroline Donnelly
