Lia Toyota of Northampton

Stressfree Experience Sam was just the person I needed to help me purchase my 2018 RAV4 Limited. He was low-key, courteous and knowledgeable. Sam made the process smooth an Sam was just the person I needed to help me purchase my 2018 RAV4 Limited. He was low-key, courteous and knowledgeable. Sam made the process smooth and easy for me. I highly recommend Sam and Lia Toyota of Northampton. More

Great Service Fast and friendly service. Very knowledgeable. Went in to return a lease. Sam was extremely helpful with the return process and then with selecting a Fast and friendly service. Very knowledgeable. Went in to return a lease. Sam was extremely helpful with the return process and then with selecting a new Rav 4. More

Great experience I was checking out cars online and found this one at Lia Toyota. It was very easy to set up a time to drive the car, met with Matthew and then salesma I was checking out cars online and found this one at Lia Toyota. It was very easy to set up a time to drive the car, met with Matthew and then salesman Chris Wolf. Chris was great, helpful and informative without being at all pushy about the sale which gave me room to think and ask questions. I feel great about my purchase and would recommend working with Chris to anyone. More

Customer Care - Making A Wish Come True The Lia Toyota dealership and the price I got on my new 2017 Tacoma were great, but most important to me was Chris Wolf, and his kindness and empathy. The Lia Toyota dealership and the price I got on my new 2017 Tacoma were great, but most important to me was Chris Wolf, and his kindness and empathy. My Mom is terminally ill and one of her wishes was to see me in a new truck since she felt my 10 year old truck was becoming unsafe and not as reliable. She has always worried about me - like Moms do. With her illness progressing, the last thing I wanted to do was buy a truck, but my Mom kept asking if I was looking. So last Saturday, when I had to go to Northampton, I decided to stop in Lia and see what they had for Tacomas. I was about to leave when I saw a truck that fit what I was looking for. Chris came out to help me and soon the tears unexpectedly started flowing, so I shared the situation with him. I never intended to get so personal with a car sales person I didn't even know, but the emotions attached to buying this truck were overwhelming when it came time to make the decision to buy it. Chris was beyond caring and understanding, and we ended up talking more about life than the truck. I quickly felt like this was one of those "meant to be" moments. As I shared with Chris after, he not only helped me, he helped make my Mom smile. More

Used car purchase- had a good experience. Nice people. I was shopping for a clean, used Tacoma. Based on my budget (about 10 grand) I had to widen my search quite a bit from where I live (Dutchess Co. NY). I was shopping for a clean, used Tacoma. Based on my budget (about 10 grand) I had to widen my search quite a bit from where I live (Dutchess Co. NY). I saw a nice looking '09 on the dealer's website, but with all the info on the web on Tacomas, I was concerned about the possibility of frame issues. Matthew Middler had the service team put the truck on a lift and send me frame pictures to put my mind at ease. In addition, Koren O'Sulllivan called me and explained how the a Toyota certifed inspection had been done on the truck's frame. It was deemed good, and then there was a sealer applied to it as a precaution. With that info, I figured it was worth seeing, so game on.. It's a 2 hr drive from where I live in NY to Northhampton Mass. When I finally got there, Koren had the truck all ready for me to look over and to take for a spin. I was a little worried on my way up that the truck might still be disappointing somehow. I was relieved however once I saw it as it was as nice as the ad stated. I decided I'd like to buy it, but wasn't sure how I'd be able to get it back to NY. Koren had mentioned earlier on the phone that Lia would deliver it to me in NY at no charge. Now at the moment of truth, I was worried there would be a catch. "Not so" was the answer he gave me, so, While I was a little surprised I couldn't negotiate a little off their asking price, I felt it was offered at a fair price, so I left a deposit. A few days later, I had the check for the balance Fed Ex'd to them. On the business side, I had the pleasure of working with Mr. Larace (Rocky). He helped make the transaction go smoothly, and turned out to be an affable fellow as well.. The only surprise I had in the whole experience was the $500 dealer documentation fee. Having bought all of my cars in NY, you typically don't see a fee that exceeds $100 or so, Still, they kept their promise to me and drove the car to me in Dutchess Co, NY, a 140 mile trip, 1 way, to help me register the car. (Thank you again David and your associate, with apologies for forgetting your name so quickly). So, with such personal service after the sale, I feel I got great added value which helped offset a good piece of the doc fee. I would say that all in all, shopping and buying from Lia Toyota of Norhthampton was a very good experience. I'd rate them as a dealership that's well worthy of doing business with. A special mention to Koren O'Sullivan on the sales team. He was very attentive, knowledgeable and courteous throughout the whole sale process. Thank you Koren! More

Kia Toyota rocks! I couldn’t be happier with my experience at lia Toyota. Although the process took a little longer than expected, Chris and Rocky always kept us up to I couldn’t be happier with my experience at lia Toyota. Although the process took a little longer than expected, Chris and Rocky always kept us up to date on what was going on and what needed to be done next! More

signing a new lease on a toyota rav4 sitting with jerzy bielski was comfortable and i negotiated a fair price as well as a good feeling about my purchase i am retired and live on a pensio sitting with jerzy bielski was comfortable and i negotiated a fair price as well as a good feeling about my purchase i am retired and live on a pension and jerzy being about my age made my ability to converse easier i give jerzy bielski an A+. More

The anxiety of New Technology Jerzy helped me with understanding the Prius Prime Plug in car. He took a lot of time to answer my questions. I still have much to learn, but I am v Jerzy helped me with understanding the Prius Prime Plug in car. He took a lot of time to answer my questions. I still have much to learn, but I am very happy with the car and had positive experience with Lia Toyota More

2018 Tacoma The whole purchase process was smooth and efficient. They went out of state to find the truck I wanted. The salesman Chris Wolf was very helpful and The whole purchase process was smooth and efficient. They went out of state to find the truck I wanted. The salesman Chris Wolf was very helpful and knowledgeable when it was time to go over the features of the truck. More

Lindsay was excellent Lindsay was extremely helpful in laying out all the work that was to be done to my Land Cruiser. She was knowledgable, accurately estimated the costs, Lindsay was extremely helpful in laying out all the work that was to be done to my Land Cruiser. She was knowledgable, accurately estimated the costs, and kept me informed throughout the few days that the repairs were being made. I'd highly recommend working with her. More