Lia Toyota of Northampton

Great experience Everyone at this dealership was so friendly and willing to help. And not just to put me in any car, but they worked to help get me into the vehicle I Everyone at this dealership was so friendly and willing to help. And not just to put me in any car, but they worked to help get me into the vehicle I wanted, and reassured me throughout the whole process that they were working for me, not just selling to me. The facility itself is great, large and clean. I felt very comfortable there while waiting to get my new vehicle on the road. I worked with Mike and he was very knowledgeable and he listened to my needs and made sure I felt comfortable with the whole process. More

Professional, courteous, knowledgeable We met with Connor looking at a used car. Ended up buying new. Connor was very knowledgeable and professional through the entire experience. Very e We met with Connor looking at a used car. Ended up buying new. Connor was very knowledgeable and professional through the entire experience. Very easy to work with. I highly recommend him for your next purchase! More

Positive experience. Chris Wolf was very helpful, knowledgeable and pleasant. Just what you want in a salesman. He is to be recommended. We didn't want to have to buy a Chris Wolf was very helpful, knowledgeable and pleasant. Just what you want in a salesman. He is to be recommended. We didn't want to have to buy a new car (our old one was just totaled) but he made the experience less unpleasant. More

Friendly personable experience Great service and took the time to show me all the books and crannies of my new car. Koren was a great salesman and I never felt pressured. Great service and took the time to show me all the books and crannies of my new car. Koren was a great salesman and I never felt pressured. More

Not stressful, enjoyable One of the best car searching days I have ever experienced, Chris Wolf was very helpful, he didn't push he let me take my time One of the best car searching days I have ever experienced, Chris Wolf was very helpful, he didn't push he let me take my time More

Excellent buying experience We had an excellent experience when selecting the 2018 Highlander. We met the salesman by chance when having regular service on our other Toyota in th We had an excellent experience when selecting the 2018 Highlander. We met the salesman by chance when having regular service on our other Toyota in the fall of 2017. Our salesman keep in touch over the next few months. He set up multiple appointments to view used vehicles and other models before we went back to looking at the highlanders. Mike was helpful, knowledgeable of the product and not a pushy salesman, it took us quite a few months and many visits to select a vehicle. When we made the decision to move forward with the highlander in March of 2018 I contacted him on a Friday afternoon with an offer from another dealership and by the following day we were in Northampton completing the paperwork after easy negotiations. Our experience with everyone from sales to management and finance was excellent and all our questions were answered. All paperwork was completed and explained. On the day of pick up the car was ready on time and mike explained all the features of the vehicle and help set everything up. I would recommend not only mike but the entire dealership for anyone looking to purchase a vehicle. More

5 Stars Desean was super helpful! Did his best to help us get the exact car that we wanted, very patient and kind. Definitely going back to him for our next c Desean was super helpful! Did his best to help us get the exact car that we wanted, very patient and kind. Definitely going back to him for our next car! More

Easy to work with! The staff was helpful and made the whole process easy to complete. They were understanding of my work schedule and were cooperative to accommodate. The staff was helpful and made the whole process easy to complete. They were understanding of my work schedule and were cooperative to accommodate. I would buy from them again. More

Awesome!! Lou Joseph and his entire staff made our purchase smooth and easy. They answered all of our questions and helped us pick the perfect car for our budg Lou Joseph and his entire staff made our purchase smooth and easy. They answered all of our questions and helped us pick the perfect car for our budget!! Love it, so fun to drive. Thank you More

I am amazed! I had brought my 2017 Corrola IM back to the dealer today for something I had thought i would need to negotiate with the current GM, Lou Joseph. To my I had brought my 2017 Corrola IM back to the dealer today for something I had thought i would need to negotiate with the current GM, Lou Joseph. To my amazement, there was no negotiating required. I had sat down with Lou to explain my issue. He immediately made me feel comfortable talking to him. He totally understood my issue. Before I could say anything else his response was we will take care of it. I will have my maintenance manager Justin Prescott take pictures of the damage, He will arrange for an appointment to have it repaired. Here is another employee Justin who had made me feel comfortable setting me up for my appointment. There was a time that this dealership had made a bad rap for itself. I had second thoughts of buying my first new vehicle here. It is simply good for business to be treated the way you would expect to be treated if spreading the good word to others is of value for business. Very pleased of the attention I had received today. I will spread the word that Lia Toyota of Northampton, Ma. is very attentive to it's customers and will have you walking out with a smile. Mike Lipski, happy customer. More