Lia Toyota of Northampton

Friendly and Knowledgeable HI can't express how great it was working with Kenny Barreto. He worked hard to keep me in the loop and answered any questions I had. I plan on seeing HI can't express how great it was working with Kenny Barreto. He worked hard to keep me in the loop and answered any questions I had. I plan on seeing you guys again in 5,000 miles More

Great experience at every visits Prior to the last couple years, I was hesitating to take my sienna to the dealership for regular service. Was I wrong! The service I have gotten has Prior to the last couple years, I was hesitating to take my sienna to the dealership for regular service. Was I wrong! The service I have gotten has always been very professional and not at all out of price. Gerald Laclaire is the person I have been dealing with since I started getting service there. He is very professional, always takes the time to explain what is wrong or what is needed for my car. I feel like I am treated with honesty, and that means a lot. There is no doubt in my mind that Lia Toyota is where I am going from now on for service on my car. More

Service was completed in a timely and efficient manner Jason Hnatonko was very helpful and friendly. He explained what was required for service on my truck and what I should look forward to get done in my Jason Hnatonko was very helpful and friendly. He explained what was required for service on my truck and what I should look forward to get done in my next appointment. The service I had done was completed on time and I was completely satisfied. I would highly recommend Jason and his team More

Love working with Lindsay Lindsay Firmani at Lia Toyota makes a visit to get my car serviced easy, fast, and pain-free. Lindsay tells me what my car needs and what can wait (if Lindsay Firmani at Lia Toyota makes a visit to get my car serviced easy, fast, and pain-free. Lindsay tells me what my car needs and what can wait (if money is an issue). More than anything, I want honesty in a dealership and that's what I get at Lia. In fact, when I went in the other day to get an oil change, Lindsay looked at my car's records, saw that I wasn't actually due for an oil change but that I was due for a complimentary tire rotation. Can you imagine another dealership telling you that you don't need what you came in to pay for? I honestly wouldn't take my car anywhere else. More

Excellent Customer Service! Justin Prescott took exceptional care of my Toyota Tacoma when I stopped by. Had an issue come up when I was on the highway. Stopped by without an app Justin Prescott took exceptional care of my Toyota Tacoma when I stopped by. Had an issue come up when I was on the highway. Stopped by without an appointment. They took me right in checked out the truck. Great service, friendly and professional service. More

A pleasure to work with Great experience every step of the way. My salesperson Jerzy Bielski was professional, knowledgeable, and didn't treat me differently because I am fe Great experience every step of the way. My salesperson Jerzy Bielski was professional, knowledgeable, and didn't treat me differently because I am female (sadly, that can be a thing.) Jerzy was friendly, determined what I was looking for in a vehicle, made thoughtful suggestions, discussed the features important to me and handled my objections thoughtfully and courteously. It was a pleasure doing business with him. More

Great work from Koren Koren O’Sullivan at Lia Toyota of Northampton was a great salesman and made purchasing my first new car a great experience, will always recommend. Koren O’Sullivan at Lia Toyota of Northampton was a great salesman and made purchasing my first new car a great experience, will always recommend. More

Excellent customer service representative experience. Gerald Laclaire acommodated my urgent request without a service appointment to diagnose and correct an intermittent, but peresistent, yellow warning l Gerald Laclaire acommodated my urgent request without a service appointment to diagnose and correct an intermittent, but peresistent, yellow warning light indicating a possible sensor problem. Gerald handled the situation very professionally - not only in the diagnostice testing phase, but in explaining the nature of the sensor issue as well as the cost and time needed to implement the solution. I am most appreciative of his attentativeness and thoroughness in guiding me through the entire process. He ought to be designated "a most valuable member of the Lia Toyota team. William E. Burkett P.S. This survey form is far too time consuming! More

Excellent car buying I was totally happy with my car buying experience at Lia of Northampton. My sales agent Koren O'Sullivan did an excellent job of assisting me thru the I was totally happy with my car buying experience at Lia of Northampton. My sales agent Koren O'Sullivan did an excellent job of assisting me thru the choosing a car and buying a 2017 Camry. He was knowledgeable, courteous and professional. GREAT JOB!!! More

excellent explanations about needed repairs I have worked with Gerald Laclaire at Lia Toyota on several occasions, and he is very knowledgeable and gives thorough explanations about needed repai I have worked with Gerald Laclaire at Lia Toyota on several occasions, and he is very knowledgeable and gives thorough explanations about needed repairs, and car care in general. He followed up well when a second visit was necessary. More