Lia Toyota of Northampton

Not sure if there's a word limit so I'll be brief: My 2011 Prius wouldn't start. I didn't have ability to jump it to test battery, but behavior of car suggested something wrong with the electrical system 2011 Prius wouldn't start. I didn't have ability to jump it to test battery, but behavior of car suggested something wrong with the electrical system, so I had it towed in to Lia for service. They ran a diagnostic, charging me $159 just to hook it up, only to find that it was just the 12V battery that had died. I asked if I could simply replace my own battery in a Prius and was told no, it's integrated into the hybrid system and I would be unable to replace it myself because it needed to be "re-synced with the hybrid system." In the same conversation, Phil, the service advisor with whom I was working, told me that the control arms on the front wheels of my car had "bushings and bearings" that were "coming apart and separating from the body" and that this made it dangerous to drive. I looked up the average price to replace control arms online and found that I should expect to pay between $600 and $750 per arm whereas Toyota was quoting me $2050 total to do so. I pointed out the large discrepancy and was told that the difference is because in a Prius, you "have to take out a lot of components to get to the control arms so it's many hours of labor." Odd, because when I called my mechanic friend in the same zip code he said they could replace both for $900, that it does NOT require a lot of extra work to do, and that most likely I did not need the control arms replaced given that my car had just passed state inspection in October of 2023 (my car was in for service in early January of 2024). He has since inspected it and confirmed that no work is needed and that Toyota was essentially b.s.'ing me to try to hit me p for a $2,000 charge. Given that something like 80% of American families don't have enough savings to handle a $1,000 emergency expenditure, it is APPALLING that Lia would pull this kind of a stunt. So I was already pissed off going into their service center to pickup my car as it was, BUT THEN I looked up online, just out of morbid curiosity, how difficult it is to change a Prius 12V battery and found a step by step YouTube video for 2010-2015 Prius 12V replacement. Imagine how aggravated I was to find out that all you need is a standard socket set and elbow grease, and that it only takes about 5 minutes. It's literally a couple of bolts to hold a tie-down bar plus a clamp on the cathode, that's it. No "re-sync" needed. And I confirmed when I picked it up that the only thing the dealership did was pull out the old battery and put in the new one, for which they charge me 1.5 hours of labor. So I ended up paying $250 for the new battery, $200 and change for the labor, and $159 to be told that I had a dead battery. Had I accepted their nonsense statement that I needed the control arms replaced on my car, I would have paid closer to $2,700 total. I will *NEVER* use this dealership for service again if I can possibly avoid it. And because they have been so sketchy in their handling of my vehicle, I will not buy a car from them either. I will go to the next zip code and buy a Toyota there if I have to get a new car. Screw Lia! They've lost a customer for life. More

Michael Berard at Lia Toyota Northampton gave me great service. Friendly and explained what would go on with my car service. service. Friendly and explained what would go on with my car service. More

Dwayne Smith is an empathetic salesperson with professional, ethics confidence to the client asked Good professional, ethics confidence to the client asked Good More

My thanks to Philip Lombardi of Lia Toyota Northampton for his service to repair my vehicle. Vey professional and knowledgeable person. for his service to repair my vehicle. Vey professional and knowledgeable person. More

This was my first time going to Lia Toyota. I was so lucky to work with David Spafford. He was personable, attentive, and treated my truck like his own. There was a warranty issue that needed t I was so lucky to work with David Spafford. He was personable, attentive, and treated my truck like his own. There was a warranty issue that needed to be addressed and he resolved it within a week. I had been to different local Toyota dealership and was not happy with the service person there. He was indifferent and not attentive to my concerns. David was THE BEST! I will definitely be going to Lia Toyota from now on. More

Jeremy Pease was the salesman I worked with on the purchase of my new 2024 Prius. He was very personable and friendly and helped me through every step of the sale. He made the process very easy. Ja purchase of my new 2024 Prius. He was very personable and friendly and helped me through every step of the sale. He made the process very easy. Jason Shiles handled the financing of the purchase. He was very thorough and explained everything very clearly. More

David Spafford was very friendly and helpful when I brought my Tacoma in for service. He even took my vehicle in early and got the paperwork completed before my appointment time. brought my Tacoma in for service. He even took my vehicle in early and got the paperwork completed before my appointment time. More

Gerald Laclair helped me with my most recent service visit. He was friendly, prompt, and answered all my questions, particularly about the unresolved recall. None of the mailed materials fully explained visit. He was friendly, prompt, and answered all my questions, particularly about the unresolved recall. None of the mailed materials fully explained the situation so I was particularly happy for Gerald’s help. More

Lindsay was excellent in terms of communicating the service I needed and what my warranty included. She also took the time to show me my tires and explained what a poorly aligned car does to them. Tge service I needed and what my warranty included. She also took the time to show me my tires and explained what a poorly aligned car does to them. Tge service was completed on time. More