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Lia Toyota of Northampton

Northampton, MA

Overview
Reviews
Vehicles
4.8
734 Reviews
Call Dealership (413) 341-5299
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280 King Street

Northampton, MA

01060

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Showing 734 reviews

February 29, 2024

Lindsay Heart was the most thorough Service Adviser I've had since purchasing my 2015 Toyota ! More

by carolmcgrady
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Report | Print
Feb 29, 2024 -

Lia Toyota of Northampton responded

Thank you for your kind review, Carol! We truly appreciate your continued business, and we're glad Lindsay took such amazing care of you and your vehicle at this visit. Thanks for making Lia Toyota your #1 choice for service!

February 26, 2024

The service department and Caroline were very helpful after the purchase of my new vehicle, scheduling the appointments and installation of some custom features very happy to be able to work with them ov More

by Jphogan13
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Pease my sales associate was very helpful in the purchase of my new RAV4 out of his way to find the exact car I wanted, Christopher Peltier , Jason Shiles, Caroline Donnelly, Bob Labrecque
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Feb 29, 2024 -

Lia Toyota of Northampton responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Caroline handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

February 23, 2024

Great team. Everyone is great to work with. STAFF takes care of you. Will always go back to them.😀 More

by ddriscolldodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart, Dores Bounphasaysonh
Report | Print
Feb 29, 2024 -

Lia Toyota of Northampton responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from our awesome team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

February 11, 2024

Service provided at Lia Toyota was excellent. David Spafford was the service associate and he kept me informed about everything and arranged for transportation as well. More

by rsherr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Spafford
Report | Print
Feb 13, 2024 -

Lia Toyota of Northampton responded

We're so happy to hear that! Thank you for letting us know how pleased you were with David's exceptional service. It is our pleasure to make your service visits convenient. We wish you the safest of travels until we may assist you again.

February 11, 2024

Professional and patient staff. Processing the vehicles in an organized and speedy manner. Detail oriented too. More

by Tedybruschi54enator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Berard
Report | Print
Feb 13, 2024 -

Lia Toyota of Northampton responded

Thanks for taking the time to review your service experience! We're happy our team got you safely back on the road in a timely manner. We hope you'll continue to choose Lia Toyota for all your automotive needs!

February 04, 2024

The service proved at Lia Toyota was excellent; Lindsay Heart was the service associate and she was professional, knowledgeable and very helpful. She made the leocess of getting my dear brakes replaced go More

by Robindharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Report | Print
Feb 08, 2024 -

Lia Toyota of Northampton responded

Robin, thanks for stopping by to share your 5-star review of Lindsay! We're glad she addressed your vehicle's brake repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

January 30, 2024

Lindsey Heart at Lia Toyota goes above and beyond to accommodate me at every service appointment. More

by Jayce427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Report | Print
Jan 31, 2024 -

Lia Toyota of Northampton responded

Jayce, thank you for recognizing Lindsay's excellence by sharing your positive review! We're certain she'll be honored by your awesome feedback, and we hope you won't hesitate to call the next time she and the Lia Toyota team may serve you.

January 15, 2024

I had a pleasant experience buying my RAV4 hybrid recently with the help of Dwayne Smith. The transaction included a trade in & things went smoothly & quickly. More

by Gloriam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith
Report | Print
Jan 17, 2024 -

Lia Toyota of Northampton responded

Thanks for the 5-star review of your dealership experience! We're delighted Dwayne provided you with all the support and expertise you needed to make this transaction a breeze. Congrats on the new RAV4 Hybrid! We wish you all the best in your upcoming journeys, from everyone at Lia Toyota!

January 10, 2024

Easy to make an appointment, excellent care of auto, resolve issues in a timely manner and reasonable cost for work performed. More

by Geekjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Spafford, Lindsay Heart, Jonathan Eliza, Gerald Leclaire, Caroline Donnelly, Dores Bounphasaysonh
Report | Print
Jan 12, 2024 -

Lia Toyota of Northampton responded

Thank you for telling us all the reasons you appreciate our service team! Your satisfaction means the world to us, so we hope you'll give us a call the next time we may be of service to you. Safe travels until next time!

January 10, 2024

Brought my 4Runner in for service - Caroline Donnelly is the best! She kept me informed and explained the needed service. More

by Dwhiteley26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Donnelly
Report | Print
Jan 12, 2024 -

Lia Toyota of Northampton responded

Thank you for sharing positive feedback on Caroline! We want all of our guests to be treated to service that is informative and reliable, so we're happy that's exactly what Caroline provided for you. We look forward to your next visit!

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