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Lia Toyota of Northampton

Northampton, MA

4.8
751 Reviews

280 King Street

Northampton, MA

01060

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Showing 751 reviews

November 30, 2020

I went to look at a Highlander and loved it! My salesperson, Paulo was great to work with. He was so friendly and not at all pushy. More

by CG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulo Figueiredo
November 29, 2020

Grant Goodwin was excellent and very nice to work with. He got me into my new Honda Civic that they had here, at Lia Toyota, at a great price. Overall awesome experience and I would strongly recommend him! More

by Justin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin
November 25, 2020

Lindsay Heart Service advisor was great as usual. Professional, knowledgeable & always has a smile & kind word. This is my third Toyota & I have been dealing with Lindsay for years . More

by Lauri BH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Dec 03, 2020 -

Lia Toyota of Northampton responded

Lauri, thank you for your time and for your loyalty to Lia Toyota of Northampton over the years. We are delighted to hear that Lindsay has provided you with exceptional, trusted service! We look forward to seeing you again!

November 24, 2020

Lindsay Heart - service advisor - made me feel comfortable as a valued customer rather than just another name on the service agenda. Her knowledge, professionalism, and demeanor is definitely an More

by Joedegrande
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Dec 03, 2020 -

Lia Toyota of Northampton responded

Joe, thank you for taking the time to post this review. We are glad to hear that Lindsay made you feel like family. Our team works very hard to ensure that each guest feels comfortable and satisfied with their visit. We look forward to serving your automotive needs in the future.

November 19, 2020

Thanks, Paul at Lia, for getting me the car I wanted and for making the process easy. The service people and finance person, Dominick, were excellent, as well. More

by el
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Dominick
November 14, 2020

Spencer Murphy was very helpful to me when I took my Prius to Lia Service for its biannual check up. He was pleasant and went above and beyond mere duty to be sure my car was in great shape. More

by johnbienz1945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Murphy
Nov 18, 2020 -

Lia Toyota of Northampton responded

John, thank you for taking the time to share your experience. We are pleased to know that Spencer has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

November 04, 2020

Good Dealership Excellent service Provider, When I took my car in, LINDSAY HEART, Took very Care of me and my Car, Very Good Service For Life...! More

by DANICA606
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Nov 10, 2020 -

Lia Toyota of Northampton responded

Thank you for taking the time to share your experience. We are pleased to know that Lindsay has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

November 03, 2020

We had a really fantastic experience buying our first car with Paul at Lia Toyota. He worked with us through al the intricacies, thank you! More

by sroodojalvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo
Nov 10, 2020 -

Lia Toyota of Northampton responded

Congratulations on your first car purchase and we are glad to hear that we were the dealership who had the honor of taking care of you. We focus on customer satisfaction and are glad to hear that Paul showed you how much we value our customers. Enjoy showing off your brand new car!

October 31, 2020

Purchased a new Rav4 with the help of salesman Grant Goodwin. Grant took me for a walk to look at different models and colors. I picked one that I liked took it for a test drive negotiated a fair price More

by happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin
Nov 10, 2020 -

Lia Toyota of Northampton responded

We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Grant took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

October 30, 2020

Bought a new toyota RAV4 through Jerzy. Very easy process, no hassle. Jerzy was very knowledgeable and helpful! He went out of his way to make sure I was comfortable with the car! More

by hugitout
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
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