Lia Toyota of Northampton

Good experience, friendly people. Jerry helped me. His technique is not pushy or aggressive. I felt like he wanted to help me through what is a stressful situation. technique is not pushy or aggressive. I felt like he wanted to help me through what is a stressful situation. More

Jerzy was great! Dealership was clean and welcoming. Overall a great experience. Third car my family has bought there in the past few years. Everyone has been satisfied. Overall a great experience. Third car my family has bought there in the past few years. Everyone has been satisfied. More

I worked with Paul and had a really great experience there. I’m not quite ready to buy yet so I appreciated how Paul wasn’t pushy and gave me a lot of good information without the “salesman experience”. there. I’m not quite ready to buy yet so I appreciated how Paul wasn’t pushy and gave me a lot of good information without the “salesman experience”. Low pressure with a great head of hair on him. Ill be back for sure. More

Lindsay Heart did an excellent job servicing my car. The service was quick and I saved money. During the service she texted me in case I had any questions. service was quick and I saved money. During the service she texted me in case I had any questions. More

Paul was very professional. He was also very friendly. He is also very knowledgeable. I had a great experience with Northampton Toyota in general. Thanks is also very knowledgeable. I had a great experience with Northampton Toyota in general. Thanks More

The service and knowledge of the automobiles is exceptional everything went as smooth as could be during these times and I would definitely go back and buy another car from them when the time comes exceptional everything went as smooth as could be during these times and I would definitely go back and buy another car from them when the time comes More

This review is for the sales department. I worked with Jerzy who had met me outside the minute I was walking in and offered his assistance right away. I was looking into a few different cars but he led me Jerzy who had met me outside the minute I was walking in and offered his assistance right away. I was looking into a few different cars but he led me in the right direction based off what I was saying was my tastes. He seated me in a Toyota Highlander and I have got to say I absolutely love it. Then Jerzy helped work a deal with me that I felt comfortable with and was able to drive away in the exact vehicle I wanted. Thank you to Jerzy and the team I will definitely do business here again. More

Not a good buying experience at all. Sales person Fran didn't know how to remote start the car told us it only worked on the app. Fortunately we did our homework and was able to figure it out. Negotiated didn't know how to remote start the car told us it only worked on the app. Fortunately we did our homework and was able to figure it out. Negotiated the price to was told by Fran that the car can not be discounted anymore than what it already was. Told us our car depreciated to much so they cant move on the trade in but was able to give us 500.00 more. cant give us the Roof crossbar. minor details to scheme of things. Waited over an hour to sign all paper work. was told that Lia dealership in Massachusetts don't work in conjunction with Lia dealerships in Connecticut. so they need to make appointment at DMV to register our new car. they will call next day to let us know when. Next day comes no call, we had to call them to find out when. talked to Fran which she said she handed all she did to the next person. talk to the next person. no schedule was made yet. got a text from them schedule was made for a week later. Fine. week goes by on the date of said appointment. got a text, Gary was going to deliver car . then nothing all day. we called Lia complaining about no communication. was told by Fran registering a car can take up to 6 hours at the DMV and up to a month to deliver a car to us that we signed for already and on top of carrying insurance for the new car and our trade in that is sitting in our driveway. We were told no one knows what happened but something happened we weren't going to get our new car that day. another appointment had to be made, but they were able to make it for the next day. finally new car registered and delivered. but we received half a tank of gas when the paper work signed said we will get a full tank of gas on delivery. and now the new car has over 200 miles on the odometer. when we signed the paperwork and test drove the car it had 11 miles on the odometer. Never again will I buy from Lia Toyota or Lia dealerships. More

Jerzy was helpful and worked well with us from the moment we walked in, He was attentive to our needs and goals and made everything easy! We appreciated his experience and expertise and felt he got us a very we walked in, He was attentive to our needs and goals and made everything easy! We appreciated his experience and expertise and felt he got us a very good deal. More

Paul is amazing. I'm pregnant and extremely moody and he was just very patient. He would still crack jokes and try to make me laugh. The second day was far better than the first but he didn't give up on us was just very patient. He would still crack jokes and try to make me laugh. The second day was far better than the first but he didn't give up on us and worked diligently to get us the very best deal!!! More