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Lia Toyota of Northampton
Northampton, MA
739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 27, 2021
The staff was extremely friendly, knowledgeable and helpful. They were not pushy at all and accommodated our needs. Kudos to both Myron and Paul. Thank you both for everything!!!! helpful. They were not pushy at all and accommodated our needs. Kudos to both Myron and Paul. Thank you both for everything!!!! More
by Satisfied
Employees Worked With
Paul, Myron Callender
March 26, 2021
Paul made the difficulty of buying a new car so easy despite COVID-19. He communicated well. As well as being straight and to the point! Highly recommend Lia Toyota of Northampton for new or used vehicl despite COVID-19. He communicated well. As well as being straight and to the point! Highly recommend Lia Toyota of Northampton for new or used vehicles! More
by lzinke
Employees Worked With
Paul Figueiredo
March 25, 2021
David Butler was kind, efficient and funny. (There had been mice in my front air filter and he told me some hilarious stories about other customers' problems with the same thing.) He was very clear about been mice in my front air filter and he told me some hilarious stories about other customers' problems with the same thing.) He was very clear about the work that needed to be done on my car and very thorough explaining what might be needed next. More
by rosie
Employees Worked With
David Butler
March 24, 2021
Paul Figueiredo helped me purchase a 2021 Prius. He made the experience pleasant, efficient and non-stressful. His attitude was companionable, respectful and patient. He answered my questions without any g the experience pleasant, efficient and non-stressful. His attitude was companionable, respectful and patient. He answered my questions without any glimmer of condescension - a welcome response indeed! And he knew his stuff! Although the dealership was very busy that day, and Paul was having to juggle several customers at once, he ushered us all through our various demands and needs with a calm manner and good humor which relaxed us all. He was very generous with his time and attention. I definitely recommend Paul to anyone who wishes to purchase a vehicle from Lia Toyota Northampton. More
by lindabputnam
Employees Worked With
Paul Figueiredo
March 23, 2021
My service specialist, Lindsay Heart, was highly knowledgeable, thorough, efficient, and kind, helping me strategize and prioritize my Prius’s needs. I look forward to returning to her for future se knowledgeable, thorough, efficient, and kind, helping me strategize and prioritize my Prius’s needs. I look forward to returning to her for future services. More
by PaulaT.
Employees Worked With
Lindsay Heart
March 17, 2021
Grant Goodwin, my sales specialist at Lia Toyota, was fantastic! He was very prepared, super efficient, and very knowledgeable about the car. I knew I wanted a Prius Prime, plug-in hybrid. Grant had it r fantastic! He was very prepared, super efficient, and very knowledgeable about the car. I knew I wanted a Prius Prime, plug-in hybrid. Grant had it ready for me for a test-drive. My experience negotiating price was pleasant (I was surprised; I was expecting lots of back and forth). When I returned a couple of days later to close the deal, my delivery experience was very smooth. I couldn't have asked for a better experience. Thank you Grant! More
by Buju Dasgupta
Employees Worked With
Dominic, Grant Goodwin
March 11, 2021
This Prius Prime purchase is my third Prius purchase at Lia Toyota of Northampton, MA. They gave me the best price, dealer prep, and service of the local Toyota dealerships. This Prius was priced a full $1 Lia Toyota of Northampton, MA. They gave me the best price, dealer prep, and service of the local Toyota dealerships. This Prius was priced a full $1000.00 less then an identical model at another local Toyota dealership, and was offered as Certified Used which the other dealership did not offer. That other Prius Prime vehicle also came with $800.00 dollars of front end trim repairs I would have had to cover out of my pocket after the purchase of the car. Lia Toyota of Northampton, MA.did very well by me. More
by bennettpipeorgan
Employees Worked With
Grant Goodwin
March 06, 2021
I don't have a lot car dealer experience and admittedly was kinda dreading the whole thing. I knew the vehicle I wanted and was allowed to take it for a test drive, by myself. The salesman, Paul, was nice was kinda dreading the whole thing. I knew the vehicle I wanted and was allowed to take it for a test drive, by myself. The salesman, Paul, was nice and personable- never did he get pushy. The whole thing took a long time, about 3 1/2 hours but maybe that's just how it is? Although I didn't get the deal I wanted, I did end up buying the truck. I can't say I'm overwhelmingly thrilled with my experience but it was pretty good and this is just my first time with them. Hopefully in the long term it will remain positive and I'll want to go back there for another purchase. More
by james.lawson31
Employees Worked With
Paul Figueiredo
March 06, 2021
Pleasant sales experience with Jerzy. He was very patient and easygoing. I still haven’t received my new registration and had my vehicle inspected 7 days after taking delivery. This puts me outside the l and easygoing. I still haven’t received my new registration and had my vehicle inspected 7 days after taking delivery. This puts me outside the legal window for plate transfer. Insurance company confirmed that the paperwork was returned to the dealership. Communication breakdown between insurance company to dealership to customer. More
by shammyc129
Employees Worked With
Dominick F, Jerzy Bielski
