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Lia Toyota of Northampton

Northampton, MA

4.8
739 Reviews

280 King Street

Northampton, MA

01060

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Showing 739 reviews

June 30, 2021

The vehicle I originally came in on was sold and Dwayne and staff was able to find me another one very quickly which was amazing I love my new CH-R !!! More

by Tcg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TCG, Christoper Peltier
Jul 01, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new Toyota CH-R! We are overjoyed that Dwayne and the team could make things happen for you and ultimately get you into a vehicle that you love. Your satisfaction means so much to us, and we can't wait for you to enjoy your new ride!

June 29, 2021

This is the third car that I have bought from Jerzy and I couldn't be happier with his professionalism and work ethic. He is very patient and took the time to answer all of my questions to ensure that all of More

by Candace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Jun 29, 2021 -

Lia Toyota of Northampton responded

Candace, Thank you for taking the time to leave Jerzy this excellent review and recommendation! We are honored to have your continued business, and we are thrilled that Jerzy could provide you with a remarkable experience once again. He will be honored to know how greatly you valued his assistance, and we congratulate you on your new vehicle- on behalf of him and the entire team!

June 26, 2021

I have purchased several Toyota vehicles and Jerzy has been the salesman I did business with each time. He is always very helpful and goes over everything very carefully. Since I've purchased this RAV4 More

by Mas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Jun 29, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new vehicle! We are so appreciative of your continued business, and we are thrilled that Jerzy could consistently provide you with the quality service that you so much deserve. He will be honored to hear of your very kind words. Please drive safely, and do not hesitate to let us know if there is anything more that he or the team may help you with in the future!

June 25, 2021

Our salesman, Mike MacDonald, was courteous and helpful. He took the time to answer all our questions and made purchasing the vehicle a breeze. More

by tacojoe101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic was very good with all the paperwork. He took the time to explain the process and answer our questions., Christoper Peltier
Jun 29, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new vehicle! We are so glad that Mike could be of assistance to you and make your overall buying experience both smooth and informative. We wish you the safest of travels in your new ride. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he or the team may help you with!

June 25, 2021

BEWARE!!! Don't make the same mistake I made! Stay clear of Lia Toyota of Northampton. I signed a contract with them 2 Months ago and I took delivery last Friday. They didn't keep their end of the deal They More

by Mad Rick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared Gale (the con man), Francesca Ravina, Myron Callender
Jun 28, 2021 -

Lia Toyota of Northampton responded

Dear Rick, Thank you for sharing your comments with us. We are very sorry to hear that your unhappy with our dealership. However, you had placed a factory order 3 months ago when rebates were different and Toyota pulled the rebates due to inventory shortages. We made it clear at the time of purchase that the deal would be subject to available Toyota programs at time of delivery. Unfortunately, programs changed and the rebate was no longer available. Sincerely, Myron B. Callender II General Manager

Jun 28, 2021 -

Mad Rick responded

Your salesperson never had any discussion about a rebate going away. I signed a contract with Lia Toyota of Northampton to deliver that truck at that price…. You didn’t honor that contract. I was also charged for my running boards which was supposed to be included with my original purchase order!!! Lia’s bate and switch cost me $1952.50….

Jul 08, 2021 -

Mad Rick responded

I’ve talked to Toyota headquarters and they say the $1000.00 rebate was your responsibility if it was there when I signed that contract. I honored my end of the contact to bad Lia couldn’t honor your half!!!

June 24, 2021

Dwayne was very friendly and nice , he made it super easy to buy a car after having a bad experience last time buying a car . I will highly recommend him to my friends. Thank you Lia Toyota! More

by Jmessenger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith
Jun 29, 2021 -

Lia Toyota of Northampton responded

Thank you so much for leaving Dwayne this excellent review! He will be delighted to hear of your very kind words and to know how greatly you valued his assistance! We wish you the warmest congratulations on your new vehicle. Please drive safely, and do not hesitate to let us know if there is ever anything more that Dwayne or the team may help you with!

June 23, 2021

Very honest and professional staff.Francesca and Dorm Very honest and professional staff. Francesca and Dorm were very helpful and friendly. I'll consider them in future. More

by Fahad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francesca Ravina
Jun 29, 2021 -

Lia Toyota of Northampton responded

Thank you so much for your 5-star review! We are so glad that we had the opportunity to work with you, and we are pleased that Francesca and Dom could be of remarkable assistance to you throughout your visit. We wish you the safest of travels. Please do not hesitate to let us know how they and the team may serve you again!

June 20, 2021

Great servi e friendly people. I highly recommend Lia! Grant was very helpful and pleasant and Dominic was a pleasure to work with in the finance department. More

by Janis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin
Jun 29, 2021 -

Lia Toyota of Northampton responded

Janis, We are so glad that we had the opportunity to work with you, and we are thrilled that Grant and Dominick could provide you with a 5-star experience- from beginning to end! We thank you for taking the time to leave us this positive review and recommendation, and we congratulate you on your new vehicle- on behalf of the entire team!

June 17, 2021

We walked in knowing that we wanted to purchase a Prius Prime. Jerzy was straightforward about our options and helped make sure that we were happy with what we ended up with. The actual delivery/turnover More

by jmcnay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Jun 29, 2021 -

Lia Toyota of Northampton responded

Thank you for taking the time to share this wonderful review! We are so appreciative of the opportunity to work with you, and we are thrilled that Jerzy could provide you with the exceptional experience that you so much deserve. He will be honored to know how greatly you enjoyed your visit, and we congratulate you on your new vehicle- on behalf of him and the entire team!

June 16, 2021

Really great experience with Lia Toyota of Northampton when I bought my certified pre-owned RAV4. Jerzy was my sales person, and he is a kind gentleman who took his time explaining the process to me, as More

by Carol S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Jun 29, 2021 -

Lia Toyota of Northampton responded

Carol, Thank you so much for your excellent review and recommendation! We are delighted to know that Jerzy took great care of you and made your overall experience both smooth and successful. We couldn't be more pleased to hear of your satisfaction, and we congratulate you on your new vehicle- on behalf of Jerzy and the entire team!

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