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Lia Toyota of Northampton
Northampton, MA
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 24, 2021
Dwayne was very friendly and nice , he made it super easy to buy a car after having a bad experience last time buying a car . I will highly recommend him to my friends. Thank you Lia Toyota! to buy a car after having a bad experience last time buying a car . I will highly recommend him to my friends. Thank you Lia Toyota! More
by Jmessenger
Employees Worked With
Dwayne Smith
June 23, 2021
Very honest and professional staff.Francesca and Dorm Very honest and professional staff. Francesca and Dorm were very helpful and friendly. I'll consider them in future. Very honest and professional staff. Francesca and Dorm were very helpful and friendly. I'll consider them in future. More
by Fahad
Employees Worked With
Francesca Ravina
June 20, 2021
Great servi e friendly people. I highly recommend Lia! Grant was very helpful and pleasant and Dominic was a pleasure to work with in the finance department. Grant was very helpful and pleasant and Dominic was a pleasure to work with in the finance department. More
by Janis
Employees Worked With
Grant Goodwin
June 17, 2021
We walked in knowing that we wanted to purchase a Prius Prime. Jerzy was straightforward about our options and helped make sure that we were happy with what we ended up with. The actual delivery/turnover Prime. Jerzy was straightforward about our options and helped make sure that we were happy with what we ended up with. The actual delivery/turnover had a few bumps, but that seemed to obviously be due to miscommunication between other people at the dealership about our expectations and timing. In the end, Jerzy made it all as right as he could and we drove away happy. This is the third time in my life that I've purchased a new car from a dealership, and overall, it was the best. More
by jmcnay
Employees Worked With
Jerzy Bielski
June 16, 2021
Really great experience with Lia Toyota of Northampton when I bought my certified pre-owned RAV4. Jerzy was my sales person, and he is a kind gentleman who took his time explaining the process to me, as when I bought my certified pre-owned RAV4. Jerzy was my sales person, and he is a kind gentleman who took his time explaining the process to me, as well as showing me how all the dashboard functionality worked. No hard sell, just provided me with the info I needed. Picked up my sparkling clean new-to-me vehicle with a full tank of gas, an already booked six month check up appointment (as per warranty), and a feeling of satisfaction with the entire experience. Highly recommend. More
by Carol S.
Employees Worked With
Jerzy Bielski
June 08, 2021
Dwayne was helpful and friendly, and I really appreciated the mindfulness around covid safety measures even though it was the week after restrictions were lifted. the mindfulness around covid safety measures even though it was the week after restrictions were lifted. More
by Justin
Employees Worked With
Dwayne Smith
June 03, 2021
Excellent kind helpful patient service from everyone. Prompt communication, easy to handle trade-in and financing, great effort to locate car that fit my criteria. Prompt communication, easy to handle trade-in and financing, great effort to locate car that fit my criteria. More
by rav4hybrid
Employees Worked With
Paul Figueiredo
June 03, 2021
I was particularly impressed by the service advisor who helped me. Gerald LaClaire was knowledgeable, communicated well, friendly, and efficient. My one consistent complaint about Lia Toyota of Northampton helped me. Gerald LaClaire was knowledgeable, communicated well, friendly, and efficient. My one consistent complaint about Lia Toyota of Northampton is their phone system. Getting an appointment with service is very difficult. It takes multiple steps to get connected; very often I'm switched to another phone which rings and rings, then cuts off. Getting a service appointment should be direct and much easier. More
by DavidC
Employees Worked With
Gerald LaClaire
May 31, 2021
Excellent treatment regarding trade and introduction to new vehicle Very patient and informative of new technology Very polite and respectful to an old timer Thanks Again new vehicle Very patient and informative of new technology Very polite and respectful to an old timer Thanks Again More
by rrecord
Employees Worked With
Paul Figueredo
