Lia Toyota of Northampton

Francesca Ravina is friendly and awesome! She helped me a lot and I feel I’m lucky to meeting her! She helped me a lot and I feel I’m lucky to meeting her! More

Always get prompt answers when calling to schedule a service appointment. Vehicle is ready for pickup when promised, and all maintenance satisfactory. service appointment. Vehicle is ready for pickup when promised, and all maintenance satisfactory. More

You and your staff made us feel comfortable from the get go. Obviously buying a new car is a big deal- particularly since we hadn’t bought one in nine years and never bought a Toyota before. Thank you for m go. Obviously buying a new car is a big deal- particularly since we hadn’t bought one in nine years and never bought a Toyota before. Thank you for making the process so effortless. More

Good work serviced in time with adequate explanation of all work done. Pleasant and helpful employees all work done. Pleasant and helpful employees More

Scott Ryan did a great job getting my car in and out, especially with the service component. especially with the service component. More

Dave Spafford has been my service advisor for several years.. His knowledge and professionalism has been invaluable. He will always be my go to guy in service. years.. His knowledge and professionalism has been invaluable. He will always be my go to guy in service. More

I brought my 2007 Camry in to Lia as I purchased the vehicle there in order to advise me on whether I had safety issues that needed correction/attention. The experienced service advisor Lindsay Heart vehicle there in order to advise me on whether I had safety issues that needed correction/attention. The experienced service advisor Lindsay Heart advised the Used Car Safety Check which did present a major safety problem - Water Pump Leaking. I have scheduled an appointment on 3/26 to have it replaced and want to thank Lindsay Heart for her diligence in advising me to have it done ASAP as I do want to keep my vehicle on the road. Lia also did a4 wheel alignment as well as the oil/etc change. Lindsay also advised me of several future services that my vehicle would require as well as the cost - sevices necessary but not as urgent. More

Lindsay Heart is supurb- helpful, focused on the customer, and very knowledgeable. I always ask for her. customer, and very knowledgeable. I always ask for her. More

There was a rattling noise under the hood that sounded like 2 pieces of loose metal clicking against one another, and it was growing louder. I went to Lia where a service guy quickly signed me in and se like 2 pieces of loose metal clicking against one another, and it was growing louder. I went to Lia where a service guy quickly signed me in and set me up with another man to more fully explain the problem. The man, Phil Lombardi was extremely friendly and professional. We exchanged mutual car problems in the course of him entering my information. He was very sociable and told me what would be done. They would do a diagnostic to determine the cause of the noise, and he would call meet with me when the inspection was complete. He came to me in about an hour stating he had good news. That was indeed "good news" just hearing that!! He said there was a loose piece of metal over the heater that was hitting against it causing the noise. They secured all parts involved and the cost was included with the cost of the diagnostic, so I only had to pay the one fee. That's TWO pieces of good news: it was a fairly simple fix, and it didn't cost a bundle!! More

Paul Figueriedo was our salesman. He was very friendly and listen to my needs. I would highly recommend him to anyone who wanted to buy a Toyota. While my vehicle was being appraise He was very friendly and listen to my needs. I would highly recommend him to anyone who wanted to buy a Toyota. While my vehicle was being appraised he passed the time with us discussing various topics. Very interesting. He is very knowledgeable. More