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Lia Toyota of Northampton

Northampton, MA

4.8
734 Reviews

280 King Street

Northampton, MA

01060

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Showing 734 reviews

July 02, 2021

Great service, helped me a lot with buying my new vehicle More

by Abewsee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francesca Ravina
Jul 04, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and we are pleased that Francesca could be of valuable assistance to you throughout your visit! We wish you the safest of travels in your new ride, and we hope to see you again when the time comes for your first service!

July 02, 2021

They did a great job, they helped me every step of the way. Paul was my salesman and he was trustful and honest great dealership More

by Blain542
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 04, 2021 -

Lia Toyota of Northampton responded

Thank you so much for your wonderful review! We are so glad that Paul could be of assistance to you and make your overall buying experience so smooth and hassle-free! He will be honored to know how greatly you valued his efforts, and we congratulate you on your new vehicle- on behalf of him and the entire team!

June 30, 2021

The vehicle I originally came in on was sold and Dwayne and staff was able to find me another one very quickly which was amazing I love my new CH-R !!! More

by Tcg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TCG, Christoper Peltier
Jul 01, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new Toyota CH-R! We are overjoyed that Dwayne and the team could make things happen for you and ultimately get you into a vehicle that you love. Your satisfaction means so much to us, and we can't wait for you to enjoy your new ride!

June 30, 2021

Best car experience I have ever had. Francesca was amazing to work with,no pressure no stress and she was very informational. I will be coming back to lia toyota in the future. More

by brianchampiney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francesca Ravina
Jul 01, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new vehicle! We are thrilled that Francesca could be of assistance to you and provide you with the exceptional experience that you so much deserve. We can't wait for you to enjoy your new vehicle, and we wish you the safest of travels until we meet again!

June 30, 2021

I was coming in hesitant of what to buy and Dwayne and his team was very helpful and knowledgeable it put me at ease I’m very happy with my car thank you guys More

by Dman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne
Jul 01, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you and ultimately get you into a vehicle that you love! We couldn't be more pleased to hear of your satisfaction. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Dwayne or the team may help you with!

June 30, 2021

I traded my RAV4 in for a 2021 Camry Dwayne was not pushy at all which is what I needed and the process was very fast we joked about how fast it was this time around to buy a car and I thanked him for it bec More

by Maze
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith
Jul 01, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new Toyota Camry! We are delighted to know that Dwayne took great care of you and made your overall buying experience so smooth and hassle-free! It is a pleasure to hear of your satisfaction, and we hope to continue serving you and your future automotive needs!

June 29, 2021

This is the third car that I have bought from Jerzy and I couldn't be happier with his professionalism and work ethic. He is very patient and took the time to answer all of my questions to ensure that all of More

by Candace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Jun 29, 2021 -

Lia Toyota of Northampton responded

Candace, Thank you for taking the time to leave Jerzy this excellent review and recommendation! We are honored to have your continued business, and we are thrilled that Jerzy could provide you with a remarkable experience once again. He will be honored to know how greatly you valued his assistance, and we congratulate you on your new vehicle- on behalf of him and the entire team!

June 26, 2021

I have purchased several Toyota vehicles and Jerzy has been the salesman I did business with each time. He is always very helpful and goes over everything very carefully. Since I've purchased this RAV4 More

by Mas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Jun 29, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new vehicle! We are so appreciative of your continued business, and we are thrilled that Jerzy could consistently provide you with the quality service that you so much deserve. He will be honored to hear of your very kind words. Please drive safely, and do not hesitate to let us know if there is anything more that he or the team may help you with in the future!

June 25, 2021

BEWARE!!! Don't make the same mistake I made! Stay clear of Lia Toyota of Northampton. I signed a contract with them 2 Months ago and I took delivery last Friday. They didn't keep their end of the deal They More

by Mad Rick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared Gale (the con man), Francesca Ravina, Myron Callender
Jun 28, 2021 -

Lia Toyota of Northampton responded

Dear Rick, Thank you for sharing your comments with us. We are very sorry to hear that your unhappy with our dealership. However, you had placed a factory order 3 months ago when rebates were different and Toyota pulled the rebates due to inventory shortages. We made it clear at the time of purchase that the deal would be subject to available Toyota programs at time of delivery. Unfortunately, programs changed and the rebate was no longer available. Sincerely, Myron B. Callender II General Manager

Jun 28, 2021 -

Mad Rick responded

Your salesperson never had any discussion about a rebate going away. I signed a contract with Lia Toyota of Northampton to deliver that truck at that price…. You didn’t honor that contract. I was also charged for my running boards which was supposed to be included with my original purchase order!!! Lia’s bate and switch cost me $1952.50….

Jul 08, 2021 -

Mad Rick responded

I’ve talked to Toyota headquarters and they say the $1000.00 rebate was your responsibility if it was there when I signed that contract. I honored my end of the contact to bad Lia couldn’t honor your half!!!

June 25, 2021

Our salesman, Mike MacDonald, was courteous and helpful. He took the time to answer all our questions and made purchasing the vehicle a breeze. More

by tacojoe101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic was very good with all the paperwork. He took the time to explain the process and answer our questions., Christoper Peltier
Jun 29, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new vehicle! We are so glad that Mike could be of assistance to you and make your overall buying experience both smooth and informative. We wish you the safest of travels in your new ride. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he or the team may help you with!

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