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Lia Toyota of Northampton

Northampton, MA

4.8
739 Reviews

280 King Street

Northampton, MA

01060

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Showing 739 reviews

October 09, 2021

I have been going to Lia Toyota for service of my Corolla for years and Lindsey Heart is hands down the best. She is very knowledgeable about service repairs and I have learned to trust what she says. She is More

by AJ Juno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Oct 12, 2021 -

Lia Toyota of Northampton responded

AJ, Thank you so much for your excellent review! Lindsay will be honored to know of your very kind words and how much you value her service! We thank you for confiding in us with your automotive needs, and we hope to continue serving you for many years to come!

September 26, 2021

I recently had my 4Runner detailed at Lia Toyota of Northampton and the result was nothing short of a transformation! Lindsay Heart is still the best Service Advisor I've ever worked with. Truly exce More

by Mike
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Sep 28, 2021 -

Lia Toyota of Northampton responded

Mike, Thank you so much for your excellent review! We are so glad that Lindsay consistently provides you and your vehicle with exceptional care. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope that you continue to choose us for all of your future automotive needs!

September 13, 2021

I showed up 4 different times before a salesman had time to approach me. If they didn't have the exact car that I wanted, I would not have chosen this dealer. The restroom floors were just mopped and there More

by ticketyboou2
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
alex
Sep 20, 2021 -

Lia Toyota of Northampton responded

Thank you for taking the time to post a review, and congratulations on your new vehicle. Our staff has been asked to greet people as soon as they walk in the door to find out what people are here for and to direct traffic. It sounds like that did not happen in your case multiple times and that is something we will address with our staff. We are sorry to hear about your experience in our restroom. After speaking with our maintenance staff, they have assured us that they have signs up until the floors are dry after mopping / cleaning. I am happy to speak to you more in depth about your experience here and to learn how can improve our processes. Please reach out over email or phone at your convenience. Thank you, Chris Peltier General Sales Manager (413) 586-8922 Ext: 1730 cpeltier@liacars.com

September 08, 2021

I just purchased a new 2022 Corolla and I love it. The whole experience went about as smooth as I could have imagined. This was the first time I purchased a new car so I was a little nervous but it all wo More

by saeagle89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Thompson
Sep 09, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new 2022 Toyota Corolla! Providing a smooth and exceptional experience is so important to us, and we are so glad that Christine's efforts met your satisfaction. We are so appreciative of the opportunity to assist you with your special purchase. Thank you so much for your 5-star review! We look forward to providing you with our best care in the years to come.

September 02, 2021

We had a very good experience. Very streamlined negotiation and they were able to find the car we want within a reasonable period of time which during this post Covid/Covid time it was exceptional. More

by sarah.auerbach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Sep 02, 2021 -

Lia Toyota of Northampton responded

Sarah, Thank you for taking the time to leave us this positive review! We greatly appreciate the opportunity to work with you, and we are so glad that our team could provide you with the 5-star service that you deserve. Congratulations on your new vehicle! We wish you the safest of travels until we meet again.

August 31, 2021

Christine was fantastic all the way through the buying process. Took up a lot of her time but she did a great job at finding the right car for me. More

by warrenchipman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christine Thompson
Sep 02, 2021 -

Lia Toyota of Northampton responded

Warren, Thank you so much for your 5-star review! We are so glad that Christine provided you with top-notch service and got you into your perfect vehicle! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle, and we hope that you do not hesitate to let us know if we may ever be of further assistance to you in the future. Safe travels!

August 16, 2021

I continue to be impressed by the service at Lia Toyota! I bought my Hybrid RAV4 there three years ago, and have taken it in for routine maitenance multiple times. The are prompt and communicate well. All o More

by michelebernhard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elvin Rodriguez
Aug 17, 2021 -

Lia Toyota of Northampton responded

Michele, Thank you so much for your excellent review! We are honored by your continued business, and we are overjoyed that Gerald consistently provides you with exceptional care throughout your visits. It is our pleasure to assist you in any way possible! We hope that you continue to choose us for all of your future automotive needs. We wish you the safest of travels- on behalf of the entire team!

August 02, 2021

Christine Thompson is a terrific very knowledgeable and friendly salesperson More

by Lauren paro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Thompson
Aug 03, 2021 -

Lia Toyota of Northampton responded

Lauren, We are so glad that Christine provided you with 5-star service, and we greatly appreciate you taking the time to leave her this positive review! It is our pleasure to assist you in any way possible, and we hope that you do not hesitate to let us know if we may ever be of further assistance to you in the future. We wish you the safest of travels- on behalf of Christine and the entire team!

July 25, 2021

Toyota was great, my truck was ready on time, the staff was knowledgeable and friendly. The rental was also in great shape and I had no problems. More

by Cgeorgen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Michael Hadley
Jul 28, 2021 -

Lia Toyota of Northampton responded

Thank you so much for your positive review! Providing top-notch services is so important to us, and we are glad our team met your satisfaction. Please drive safely, and do not hesitate to let us know how we may be of further service to you in the future.

July 24, 2021

Because of some difficulty which is still a mystery to us, we had trouble with our insurance company getting back to Lia Toyota. Through numerous phone calls and emails, Fran Ravina did not give up until More

by PDunn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic, Francesca Ravina
Jul 28, 2021 -

Lia Toyota of Northampton responded

We are honored to have had the opportunity to work with you, and we are so glad that Francesca provided you with 5-star service and made your experience with us as smooth as possible. It is our pleasure to assist you in any way possible. We wish you congratulations on your new vehicle- on behalf of the entire team! Please do not hesitate to give us a call if you ever have any further questions or concerns.

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