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Lia Toyota of Northampton

Northampton, MA

4.8
734 Reviews

280 King Street

Northampton, MA

01060

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Showing 734 reviews

November 01, 2021

Lindsay Heart, my service advisor, is always SO communicative and helpful. I particularly appreciate this last visit for repairs. I feel as though my car is new now, even though it's a Prius 2013. More

by julielyonn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Nov 02, 2021 -

Lia Toyota of Northampton responded

Julie, Thank you for taking the time to leave Lindsay this wonderful review! Your safety and satisfaction are our utmost priorities, and we are so glad that she could put you at ease and get your automotive needs efficiently taken care of. It is an honor to have your confidence and loyalty. We look forward to continuing to provide you with our best care in your visits to come!

October 29, 2021

Jonathan was a great helo - professional and nice! I appreciate his help and will be returninf More

by sbstookey53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Eliza
Oct 29, 2021 -

Lia Toyota of Northampton responded

We are so glad that Jonathan could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! We look forward to continuing to provide you with our best care in your visits to come! Safe travels!

October 17, 2021

My husband and I recently purchased a 2021 Rav 4 from Lia Toyota of Northampton. Our sales rep. Jerzy Bielski was a pleasure to work with. Jerzy made the whole process smooth and painless. He was extremely More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Oct 18, 2021 -

Lia Toyota of Northampton responded

Cindy, Thank you so much for your amazing review! We greatly appreciate the opportunity to work with you, and we are thrilled that Jerzy provided you and your husband with great care throughout your visit! He will be honored to know that you deeply valued his service. We wish you both the warmest congratulations on your new vehicle- on behalf of Jerzy and the entire team! Safe travels!

October 16, 2021

Service department was great! David Spafford, my service advisor, was straight forward and talk to me, not at me or down to me in language that clearly makes me understand what is happening to my truck. He More

by eric.dibrindisi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Spafford
Oct 18, 2021 -

Lia Toyota of Northampton responded

Eric, Thank you for taking the time to leave David this wonderful review! We are so glad that he consistently provides you and your vehicle with exceptional care throughout your visits. Your safety and satisfaction are our utmost priorities. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service.

October 16, 2021

Lia Toyota of Northampton exemplifies true professionalize in the purchasing of new and used automobiles world. More

by Mi'Cayla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski, Christoper Peltier, Francesca Ravina, Myron Callender
Oct 18, 2021 -

Lia Toyota of Northampton responded

Thank you so much for your amazing review! We are honored to have had the opportunity to work with you, and we greatly appreciate your very kind words! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future.

October 09, 2021

I have been going to Lia Toyota for service of my Corolla for years and Lindsey Heart is hands down the best. She is very knowledgeable about service repairs and I have learned to trust what she says. She is More

by AJ Juno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Oct 12, 2021 -

Lia Toyota of Northampton responded

AJ, Thank you so much for your excellent review! Lindsay will be honored to know of your very kind words and how much you value her service! We thank you for confiding in us with your automotive needs, and we hope to continue serving you for many years to come!

September 26, 2021

I recently had my 4Runner detailed at Lia Toyota of Northampton and the result was nothing short of a transformation! Lindsay Heart is still the best Service Advisor I've ever worked with. Truly exce More

by Mike
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Sep 28, 2021 -

Lia Toyota of Northampton responded

Mike, Thank you so much for your excellent review! We are so glad that Lindsay consistently provides you and your vehicle with exceptional care. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope that you continue to choose us for all of your future automotive needs!

September 13, 2021

I showed up 4 different times before a salesman had time to approach me. If they didn't have the exact car that I wanted, I would not have chosen this dealer. The restroom floors were just mopped and there More

by ticketyboou2
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
alex
Sep 20, 2021 -

Lia Toyota of Northampton responded

Thank you for taking the time to post a review, and congratulations on your new vehicle. Our staff has been asked to greet people as soon as they walk in the door to find out what people are here for and to direct traffic. It sounds like that did not happen in your case multiple times and that is something we will address with our staff. We are sorry to hear about your experience in our restroom. After speaking with our maintenance staff, they have assured us that they have signs up until the floors are dry after mopping / cleaning. I am happy to speak to you more in depth about your experience here and to learn how can improve our processes. Please reach out over email or phone at your convenience. Thank you, Chris Peltier General Sales Manager (413) 586-8922 Ext: 1730 cpeltier@liacars.com

September 08, 2021

I just purchased a new 2022 Corolla and I love it. The whole experience went about as smooth as I could have imagined. This was the first time I purchased a new car so I was a little nervous but it all wo More

by saeagle89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Thompson
Sep 09, 2021 -

Lia Toyota of Northampton responded

Congratulations on your new 2022 Toyota Corolla! Providing a smooth and exceptional experience is so important to us, and we are so glad that Christine's efforts met your satisfaction. We are so appreciative of the opportunity to assist you with your special purchase. Thank you so much for your 5-star review! We look forward to providing you with our best care in the years to come.

September 02, 2021

We had a very good experience. Very streamlined negotiation and they were able to find the car we want within a reasonable period of time which during this post Covid/Covid time it was exceptional. More

by sarah.auerbach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerzy Bielski
Sep 02, 2021 -

Lia Toyota of Northampton responded

Sarah, Thank you for taking the time to leave us this positive review! We greatly appreciate the opportunity to work with you, and we are so glad that our team could provide you with the 5-star service that you deserve. Congratulations on your new vehicle! We wish you the safest of travels until we meet again.

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