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Lia Toyota of Northampton
Northampton, MA
739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 23, 2021
Jerzy Bielski provided excellent customer service and worked with me step by step to help me get a new car after getting into a bad accident. Worked around the clock and helped me get a new Rav4, highly worked with me step by step to help me get a new car after getting into a bad accident. Worked around the clock and helped me get a new Rav4, highly recommend for the exceptional help and insight! More
by garciaoscar7654
Employees Worked With
Jerzy Bielski
November 08, 2021
Lindsay Hart was my service adviser.She was very helpfull to solve my problemwhit my radio.I'm glad that i vork whit her.Thank you Lindsay.Jerzy Bielski. to solve my problemwhit my radio.I'm glad that i vork whit her.Thank you Lindsay.Jerzy Bielski. More
by stary
Employees Worked With
Lindsay Heart
November 01, 2021
Thank heavens for David Spafford. His non-pressured assistance at my recent service appointment was a refreshing change from my previous service appointment. At that time I had felt almost bullied int assistance at my recent service appointment was a refreshing change from my previous service appointment. At that time I had felt almost bullied into getting services I didn’t need. David explained and showed me how they could diagnose the need (or not) for the $800 “tear down” of my previously-declared “toxic” car because mice feces had been discovered in my cabin’s air filter.* And as it turned out, there was NO evidence that a tear down was indicated. In addition, the “ regional recommendations” (that Toyota.com themselves had no idea about) that were pushed and LENGTHILY DISCUSSED at my previous service (despite my saying I needed to get to another appointment) were not pushed by David either. Lia needs to retrain their service reps to assist customers as collaboratively and honestly as David does. I had almost resolved never to return to Lia again except for recalls, but David has changed my mind. *The statement that my car had “toxic” conditions was put into my Toyota history file—and will likely affect my resale and/or trade-in value! More
by Priusowner
Employees Worked With
Lindsay Heart, David Spafford
November 01, 2021
My wife went to the shop looking for a SUV, the sales gentleman Jerzy Bielski received her recommending a nice new model to her. He explained detailedly about the features of the car and demonstrated pat gentleman Jerzy Bielski received her recommending a nice new model to her. He explained detailedly about the features of the car and demonstrated patiently how to use these informative and safety features. He helped her in all purchasing procedures like insurance and registration and so on. My wife is satisfied with his professional and excellent service. More
by Brian
Employees Worked With
Jerzy Bielski, Christoper Peltier
November 01, 2021
Lindsay Heart, my service advisor, is always SO communicative and helpful. I particularly appreciate this last visit for repairs. I feel as though my car is new now, even though it's a Prius 2013. communicative and helpful. I particularly appreciate this last visit for repairs. I feel as though my car is new now, even though it's a Prius 2013. She even showed me the front brakes after they'd been removed, so I could see the horrific wear and tear. I feel incredibly relieved to not worry for my life as i drive any more. Thanks Lindsay! I'm your loyal customer. More
by julielyonn
Employees Worked With
Lindsay Heart
October 17, 2021
My husband and I recently purchased a 2021 Rav 4 from Lia Toyota of Northampton. Our sales rep. Jerzy Bielski was a pleasure to work with. Jerzy made the whole process smooth and painless. He was extremely Toyota of Northampton. Our sales rep. Jerzy Bielski was a pleasure to work with. Jerzy made the whole process smooth and painless. He was extremely knowledgeable and patient while explaining both the technology and the mechanics of the vehicle. It was our first new car in many years. After we had picked up the car, he called to check that we were happy with our purchase and to see if we had any further questions. Thank you Jerzy for your professionalism and care! More
by Cindy
Employees Worked With
Jerzy Bielski
October 16, 2021
Service department was great! David Spafford, my service advisor, was straight forward and talk to me, not at me or down to me in language that clearly makes me understand what is happening to my truck. He advisor, was straight forward and talk to me, not at me or down to me in language that clearly makes me understand what is happening to my truck. He is always on top of things and keeps me informed of what is happening with any repairs that I may bring it in for. More
by eric.dibrindisi
Employees Worked With
David Spafford
October 16, 2021
Lia Toyota of Northampton exemplifies true professionalize in the purchasing of new and used automobiles world. professionalize in the purchasing of new and used automobiles world. More
by Mi'Cayla
Employees Worked With
Jerzy Bielski, Christoper Peltier, Francesca Ravina, Myron Callender
