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Lia Toyota of Northampton
Northampton, MA
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 05, 2021
Jerzy is great! We recently went looking for a new car at a time when there were few new cars available in stock. Luckily, we met Jerzy at Lia Toyota in Northampton. Jerzy was very friendly and helpful. He k a time when there were few new cars available in stock. Luckily, we met Jerzy at Lia Toyota in Northampton. Jerzy was very friendly and helpful. He knew how to quickly locate the car with the colors and features we wanted in another state and quickly arranged to bring it to Massachusetts! Jerzy is very knowledgeable about the cars he sells and could explain even the complicated features very clearly so we could understand the advantages of the different options. He was very efficient helping us to fill out forms and provide customers with an essential link to the Lia staff. Jerzy was very friendly and reliable every step of the way and made buying a new car a really great experience! THANK YOU! More
by mollyfh
Employees Worked With
Jerzy Bielski
December 03, 2021
Jerzy is the best of the best! He is dedicated to finding you the car you want and will see it through till you drive it off the lot. You cannot beat their prices or their customer service. Highly recommend you the car you want and will see it through till you drive it off the lot. You cannot beat their prices or their customer service. Highly recommend when looking for your next vehicle More
by Brittany Kowalski
Employees Worked With
Jerzy Bielski, Christoper Peltier
November 23, 2021
Jerzy Bielski provided excellent customer service and worked with me step by step to help me get a new car after getting into a bad accident. Worked around the clock and helped me get a new Rav4, highly worked with me step by step to help me get a new car after getting into a bad accident. Worked around the clock and helped me get a new Rav4, highly recommend for the exceptional help and insight! More
by garciaoscar7654
Employees Worked With
Jerzy Bielski
November 08, 2021
Lindsay Hart was my service adviser.She was very helpfull to solve my problemwhit my radio.I'm glad that i vork whit her.Thank you Lindsay.Jerzy Bielski. to solve my problemwhit my radio.I'm glad that i vork whit her.Thank you Lindsay.Jerzy Bielski. More
by stary
Employees Worked With
Lindsay Heart
November 01, 2021
Thank heavens for David Spafford. His non-pressured assistance at my recent service appointment was a refreshing change from my previous service appointment. At that time I had felt almost bullied int assistance at my recent service appointment was a refreshing change from my previous service appointment. At that time I had felt almost bullied into getting services I didn’t need. David explained and showed me how they could diagnose the need (or not) for the $800 “tear down” of my previously-declared “toxic” car because mice feces had been discovered in my cabin’s air filter.* And as it turned out, there was NO evidence that a tear down was indicated. In addition, the “ regional recommendations” (that Toyota.com themselves had no idea about) that were pushed and LENGTHILY DISCUSSED at my previous service (despite my saying I needed to get to another appointment) were not pushed by David either. Lia needs to retrain their service reps to assist customers as collaboratively and honestly as David does. I had almost resolved never to return to Lia again except for recalls, but David has changed my mind. *The statement that my car had “toxic” conditions was put into my Toyota history file—and will likely affect my resale and/or trade-in value! More
by Priusowner
Employees Worked With
Lindsay Heart, David Spafford
November 01, 2021
My wife went to the shop looking for a SUV, the sales gentleman Jerzy Bielski received her recommending a nice new model to her. He explained detailedly about the features of the car and demonstrated pat gentleman Jerzy Bielski received her recommending a nice new model to her. He explained detailedly about the features of the car and demonstrated patiently how to use these informative and safety features. He helped her in all purchasing procedures like insurance and registration and so on. My wife is satisfied with his professional and excellent service. More
by Brian
Employees Worked With
Jerzy Bielski, Christoper Peltier
