Lia Toyota of Northampton

Everyone was so very helpful- I will continue to work w them. They went above and beyond- even helping to pull my bike rack off the old trade-in! them. They went above and beyond- even helping to pull my bike rack off the old trade-in! More

The transaction was near painless(Except for the system that went down) The dealership was very accommodating and was very nice to us even when we brought our children who are slightly wound up. I would an that went down) The dealership was very accommodating and was very nice to us even when we brought our children who are slightly wound up. I would and will recommend this place to family and friends More

Lindsay Heart was completely professional and attentive to our service needs. She communicated regularly to keep us informed of the status of our project. Lindsay was patient with our questions and she f to our service needs. She communicated regularly to keep us informed of the status of our project. Lindsay was patient with our questions and she followed through in getting all our questions answered. I would recommend her service to anyone More

Grant was excellent in helping me with my purchase. I would highly recommend Grant and Lia to anyone. would highly recommend Grant and Lia to anyone. More

Offered me blue book value on trade without a fight. Agreed to MSRP on purchase when many dealers were quoting over MSRP. In other words, treated fairly without the usual games. Agreed to MSRP on purchase when many dealers were quoting over MSRP. In other words, treated fairly without the usual games. More

Easy to schedule a test drive and get set up with the vehicle I wanted. Helpful service and smooth process. vehicle I wanted. Helpful service and smooth process. More

So grateful to have worked with Lia during this difficult market. Dave W was incredibly helpful and Chris, the sales manager, was able to track down a car from another dealer that fit my picky, car enthusias market. Dave W was incredibly helpful and Chris, the sales manager, was able to track down a car from another dealer that fit my picky, car enthusiast tastes. I’m not sure I would have been able to find this combination anywhere else until the next model year. They take care of their local customers! I will happily bring both Toyotas in the house to Lia for service and will be a returning customer in the future. More

I would not recommend Lia Toyota of Northampton. This experience has soured us on Lia dealerships. No one calls you back. We were chastised by the salesman for calling the sales manager directly. experience has soured us on Lia dealerships. No one calls you back. We were chastised by the salesman for calling the sales manager directly. We were told an automatic car starter is included in the premium level of the car we bought which it isn’t. Then told that if it is in writing they will put it in. Why would I have it in writing if it comes “standard” with the premium level car. For vehicle delivery Lia was very understaffed according to dealer. We can’t hold that against the dealer. However, we were told we could pick the car up Thursday and it would take an hour. We waited till Friday and all of a sudden the new car pickup takes 4 1/2 hours. Which didn’t include a MA state sticker because we couldn’t stay any longer. While sitting waiting no one kept us in the loop about when the car would be ready. We had to keep bothering the salesman. Ordered the car with certain accessories. Was told we would need to come back to have them installed since they hadn’t been ordered. Why wouldn’t the dealer order them when they knew the car was due to arrive from 1/17-1/22? Overall a bad experience compounded by bad customer service. More

Always a pleasure, Johnathan Eliza was excellent in helping to solve my problem this time. Thank you! helping to solve my problem this time. Thank you! More

Lindsday yiu are the best to help me to solve the prolem whit my car.Tank you and the service department. Jerzy. whit my car.Tank you and the service department. Jerzy. More