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Lia Toyota of Northampton

Northampton, MA

4.8
739 Reviews

280 King Street

Northampton, MA

01060

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Showing 739 reviews

September 10, 2022

I loved my experience at this dealership! Everyone was so helpful and did not pressure a decision to be made. Felt very comfortable throughout the process b More

by Kelly Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith
Sep 12, 2022 -

Lia Toyota of Northampton responded

Kelly, Thank you for taking the time to share your thoughtful review! We are delighted you had such a pleasant and helpful visit. We hope you won't hesitate to give us a call next time you require automotive assistance. It would be our pleasure to serve you. Until then, we wish you the safest of travels!

August 25, 2022

I recently purchased a Toyota Corolla Hatchback at Lia Toyota of Northampton. Abner Garcia, the sales rep, provided exceptional customer service from researching vehicles to completing the sale, and even More

by maryannfl310
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abner Garcia
Aug 25, 2022 -

Lia Toyota of Northampton responded

Thank you for writing such an awesome review for Abner! He will certainly be pleased to know how highly you valued his conscientious efforts to cover every detail with you on your purchase. The entire team would like to extend our sincere congratulations to you on your new Corolla! We hope it brings you many years of pleasant journeys. If you ever have any questions about it, please give us a call. It is our pleasure to assist you. Until we see you for that first maintenance appointment, take care and enjoy the ride!

August 23, 2022

I have my 2012 Toyota Rav4 serviced at Lia Toyota of Northampton. After a recent service visit that included a transmission fluid replacement, there was a buzzing sound when I drove at 40 mph. I broug More

by johnbbrady
Recommend Dealer
Yes
Employees Worked With
David Spafford
Aug 23, 2022 -

Lia Toyota of Northampton responded

Thanks for sharing feedback about your recent experience with us and giving us a 5-star rating! We know the tale of any auto repair can be full of ups, downs, and some suspense in between but it looks like this story fortunately had a happy ending'. David will be very pleased that you mentioned him and appreciative of your expressed gratitude for his knowledge and service. We're glad he took care of you and your RAV4 so expeditiously to get you safely back on the road. Let us know if there's ever anything else we may help you with. It would be our pleasure. Take care!

August 16, 2022

My purchase of a new vehicle has been fantastic. Very smooth process. My client advisor, Grant Goodman , was awesome!!! More

by stephen.veilleux
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin, Jason Shiles
Aug 16, 2022 -

Lia Toyota of Northampton responded

Stephen, Congratulations on your new vehicle! We are so glad that Grant could provide you with a smooth, 5-star experience. It is our pleasure to assist you in any way possible. We thank you for your positive review and we wish you the safest of travels- on behalf of the entire team!

August 05, 2022

I was very pleased with the experience of purchasing a new Camry last month. Grant Goodwin, sales rep was very thorough in explaining the process. He kept me updated as my vehicle moved from production to More

by jeanne2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin, Dominick Finochiaro
Aug 10, 2022 -

Lia Toyota of Northampton responded

Jeanne, Thank you for leaving Grant this positive review and recommendation! Offering thorough and efficient service is so important to us, and we are pleased that he provided you with nothing less. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels!

July 31, 2022

Alex was a fantastic salesman; very quick to reply and prompt. Jason help me close my deal as well as handled speed bumps from the bank I was financing through. The only gripe I have is I still have not r More

by sw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Garcia, Dwayne Smith, Christopher Peltier , Jason Shiles
Aug 10, 2022 -

Lia Toyota of Northampton responded

Hello, We appreciate your positive feedback on our staff and facilities, we strive to make everyone’s experience as pleasant as possible. It sounds like we just missed a 5-star experience with you if we had better communicated about the out of state registration process. This process can sometimes take a week or longer depending on the states RMV appointment availability, missing insurance information, etc. We will go over the process with our staff to ensure that we communicate properly and set accurate expectations. Thank you, and congratulations on your new vehicle. Sincerely, Chris Peltier GSM Lia Toyota Northampton

July 09, 2022

Great Purchase Experience Grant Goodwin was very responsive and helpful. Small details were promptly taken care of More

by jberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin
Jul 19, 2022 -

Lia Toyota of Northampton responded

Thank you so much for your positive review! We are so glad that Grant provided you with a top-notch experience! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

July 02, 2022

Grant was very professional and kept me abreast regarding the timeline and delivery of my vehicle. Very happy with the product and service of this dealership. More

by mpiziak67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Goodwin, Christopher Peltier , Dominick Finochiaro
Jul 03, 2022 -

Lia Toyota of Northampton responded

Thank you for leaving Grant this 5-star review! We appreciate your business and are pleased to hear that he took great care of you throughout your visit. Your satisfaction is of the utmost importance to us, and we congratulate you on your new vehicle- on behalf of Grant and the entire team!

June 11, 2022

I bought a car from Dave at Lia it was a great smooth experience. I would recommend him and Lia to anyone. More

by Samdwill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abner Garcia, David Wolfram, Christopher Peltier , Jason Shiles, Gerald Leclaire
Jun 15, 2022 -

Lia Toyota of Northampton responded

Thank you for taking the time to leave Dave this positive review and recommendation! We are so glad that he could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

May 04, 2022

Great experience. Most helpful staff. Friendly atmosphere. Would not hesitate to buy here again. way to go! More

by James Frank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wolfram, Christoper Peltier
May 06, 2022 -

Lia Toyota of Northampton responded

James, Thank you so much for your positive review! Providing a top-notch experience is always our goal, and we are delighted that our teams efforts could meet your satisfaction. We hope for an opportunity to work with you again in the future!

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