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Lia Toyota of Northampton

Northampton, MA

4.8
739 Reviews

280 King Street

Northampton, MA

01060

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Showing 739 reviews

November 05, 2022

The salesmen was great and the service was excellent. Since we had to bring the car back for a slight repair the service was prompt and as good as new, More

by mrherricksr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Garcia, Christopher Peltier , Dominick Finochiaro, Caroline Donnelly
Nov 07, 2022 -

Lia Toyota of Northampton responded

Thanks for the 5-star review of Lia Toyota! We're pleased our service department handled your car repair in a timely manner to get you safely back on the road. If we may ever be of service to you again, we hope you won't hesitate to reach out. It would be our pleasure!

November 02, 2022

I service my car at Lia Toyota for many years and every single time when I meet Lindsay Heart, I get an exceptional service. She checks every detail about my car's maintenance and future needs. Lindsay i More

by saida
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Nov 02, 2022 -

Lia Toyota of Northampton responded

We totally agree with you, Saida! We're super lucky to work with Lindsay and we're delighted you've been so happy getting your car serviced with us as she advises you. Please let us know if Lindsay and the team may ever assist you with any other automotive needs. We're here to serve you and look forward to making your next visit just as great.

Nov 02, 2022 -

saida responded

Thank you!

October 26, 2022

I was very pleased with Abner Garcia -- knowledgeable, friendly, guided us through the sales process clearly -- a simple direct sale with no complications. I was a bit surprised by vehicle costs these da More

by tderr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abner Garcia
Oct 27, 2022 -

Lia Toyota of Northampton responded

Hi, Tom! Thank you for sharing your 5-star review and congratulations on your new vehicle! Providing our guests with a transparent and seamless buying experience is very important to us and we're delighted to know Abner made that possible for you. The whole team wishes you all the joy and adventure your new Toyota has to offer and we hope you'll give us a call if ever you have a question. Thank you so much for choosing Lia Toyota!

October 26, 2022

I have the utmost confidence in the service department at Lia Toyota in Northampton, especially the advice I received from Caroline Donnelly. More

by djdun17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caroline Donnelly
Oct 26, 2022 -

Lia Toyota of Northampton responded

What a lovely review of Caroline! Thank you so much for your positive feedback and kind words. We sincerely appreciate your business and are so happy Caroline provided you with reliable, thorough service for your Toyota. We hope to do it again some day, so don't be a stranger! Thanks for choosing Lia Toyota!

October 14, 2022

I had a fantastic experience working with Paul Figueiredo at Lia Toyota to purchase a Prius Prime. Paul was excellent with communication and made the entire process easy and pleasant. Financing department wa More

by sarashuff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo, Dominick Finochiaro
Oct 17, 2022 -

Lia Toyota of Northampton responded

Thanks so much for your 5-star review and congratulations on the Prius Prime, Sara! We're absolutely delighted to hear that Paul delivered a pleasant and seamless buying experience for you. If you ever have any questions about your new car, please don't hesitate to give us a call. We'd be glad to help. Until we meet again, we wish you happy adventures and the safest of travels.

October 09, 2022

Lindsay Heart helped me when I brought my Corolla in for service. She has been working with me for many years. As always, she was friendly, knowledgeable, and helpful. More

by rsolie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
Oct 10, 2022 -

Lia Toyota of Northampton responded

Thanks for stopping by to share your 5-star review of Lindsay! Your satisfaction means everything to us so we're delighted that Lindsay has always made your visits pleasant and worthwhile. We're certainly grateful for your feedback and your continued business and we hope to make your next appointment just as superb. If Lindsay and the team may be of assistance to you in any way, we hope you'll give us a call. See you next time!

September 29, 2022

I experience to Lia Toyota in Northampton MA, beyond my expectations jason helping me to explain everything what I need for my brand new 4 Runner his knowledgeable to his job and treat you a lot of respec More

by bungik27@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Figueiredo, Jason Shiles, David Spafford, Caroline Donnelly
Sep 30, 2022 -

Lia Toyota of Northampton responded

Thank you so much for your lovely review of our team! We are pleased to have made your experience so pleasant and valuable. It is our pleasure to provide you with all the support and information you need in order to make informed automotive decisions that best suit your individual needs. We'll be here for you if you should have any other questions. Feel free to give us a call when we may be of service to you. Thanks again!

September 27, 2022

I love going back to Northampton Toyota for my oil change and David Spafford such a helpful always explain to me what's for the best for my car..thank you so much David and ill comeback again.. More

by bungik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Spafford
Sep 28, 2022 -

Lia Toyota of Northampton responded

Thanks so much for your wonderful review of David and our service department! We're so happy David continues to make your appointments so informative and valuable. We appreciate doing business with you and hope to see you again some day, so please give us a call if there is ever an automotive issue we may assist you with. Thanks again!

September 22, 2022

I purchased a new vehicle and had a great experience during the entire process. Their services are amazing. Everyone worked above and beyond to keep me up to date during every step, great team work! Eve More

by arida.rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Garcia, Christopher Peltier , Jason Shiles, Caroline Donnelly
Sep 23, 2022 -

Lia Toyota of Northampton responded

Arida, We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed our hard work. We look forward to seeing you in the future.

Sep 24, 2022 -

arida.rivera responded

You're welcome🙂

September 22, 2022

This has to have been the worst new car sales experience of my life. My sales man over promised and under delivered on 3 different promises he made. Waited 8 months for the truck that ended up not being the More

by Mruk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abner Garcia, Jason Shiles
Oct 06, 2022 -

Lia Toyota of Northampton responded

Thank you for taking the time to write about your experience. I would like to hear more about what our staff have under-delivered on so we can make sure it doesn’t happen again. We understand the wait time for new Toyotas is very difficult, especially if someone is looking for a specific configuration. We try our best to communicate with Toyota to give our customers the most accurate timeframe available. I am happy to hear that we made your experience at the end a more positive one. We will do our best to make your next visit here a 5-star experience. I will be reaching out to you to go over the details of what we can improve on. Thank you for your business and your time. Chris Peltier GSM Lia Toyota Northampton

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