Lia Toyota of Northampton

Although we live an hour away, we have been loyal customers of Lia Toyota for many years. It is the one Toyota dealer we can trust. Sales and service reps are not pushy as in other dealers. They don’ customers of Lia Toyota for many years. It is the one Toyota dealer we can trust. Sales and service reps are not pushy as in other dealers. They don’t over sell. Service rep Caroline Donnelly is especially admirable. She is supportive and accountable. She cares about the quality of her work. You feel cared for. Lindsay Heart is also great. More

Philip Lombardi was really helpful when my car's gear shift would not work. I felt like he really understood my needs and tried his best to arrange for quick diagnostic and service. He kept me informed e shift would not work. I felt like he really understood my needs and tried his best to arrange for quick diagnostic and service. He kept me informed every step of the way and I felt like I was glad he was my contact to finding out about my car. I hope you leave this review in his employee record as he is very good at listening, implementing plans for the repair of one's car, and he is very professional in all of his contacts with customers. I am glad he works at our Toyota dealership and I plan on coming back because of my recent positive experiences there. Thank you for the opportunity to give this feedback! Sincerely, Therese Kim More

Jonathan Eliza is my service rep at Lia Toyota in Northampton and he has always impressed me with his customer service skills and his positive can-do attitude :) Northampton and he has always impressed me with his customer service skills and his positive can-do attitude :) More

Was willing to drive an hour from home to get a good car (certified RAV4) at a decent price. Liked my sales person. Ditto the finance person. Everyone was low key and willing to negotiate, helping me get to (certified RAV4) at a decent price. Liked my sales person. Ditto the finance person. Everyone was low key and willing to negotiate, helping me get to a monthly payment figure I could manage. Like most everyone who trades in their car, I would have loved just a little more help, but overall a positive experience. More

I have been helped by Jonathan Elizafl for the 2nd time, and could not be more impressed with his knowledge or his kindness. and could not be more impressed with his knowledge or his kindness. More

David Spafford has been very helpful and is a great service advisor. I recommend him service advisor. I recommend him More

Everyone at this dealership is friendly, responsive, and DO NOT PRESSURE you! No sleazy bargaining. DO NOT PRESSURE you! No sleazy bargaining. More

Very handful and respectful personnel especially Caroline Donnelly. She gets the things done very quickly and perfect! Thank you Donnelly. She gets the things done very quickly and perfect! Thank you More

I've had three services at Lia Toyota since I bought my car last spring. I always work with Gerald Laclaire and find him to be friendly, efficient and helpful. car last spring. I always work with Gerald Laclaire and find him to be friendly, efficient and helpful. More