Lia Toyota of Northampton

I recently had my Toyota Tacoma services and Gerald Laclaire was such a help and made the experience run smoothly. Laclaire was such a help and made the experience run smoothly. More

I had an excellent service advisor Philip Lombardi. He was greeting me with a big smile. He knew what I needed and assured me that things would be done to my satisfaction. He got me a ride home so that He was greeting me with a big smile. He knew what I needed and assured me that things would be done to my satisfaction. He got me a ride home so that I did not have to wait there for hours. He called me to report the progress of the work and found me a better deal for my tires. I was extremely satisfied. What I liked most was Philip Lombardi way of talking, he made me feel I was an important customer who would be treated and served well. I am sure I will come back for service. More

I had a great experience. I wasn’t pressured, But they made sure to answer any questions I had before and after the test drive. I wasn’t pressured, But they made sure to answer any questions I had before and after the test drive. More

Dave Spafford is a knowledgeable personable friendly service advisor. He always is very helpful and efficient. He makes the service an easy task. service advisor. He always is very helpful and efficient. He makes the service an easy task. More

Although we live an hour away, we have been loyal customers of Lia Toyota for many years. It is the one Toyota dealer we can trust. Sales and service reps are not pushy as in other dealers. They don’ customers of Lia Toyota for many years. It is the one Toyota dealer we can trust. Sales and service reps are not pushy as in other dealers. They don’t over sell. Service rep Caroline Donnelly is especially admirable. She is supportive and accountable. She cares about the quality of her work. You feel cared for. Lindsay Heart is also great. More

I am very satisfied with the service provided. Gerald La Claire was helpful and professional during my routine visit. Gerald La Claire was helpful and professional during my routine visit. More

Philip Lombardi was really helpful when my car's gear shift would not work. I felt like he really understood my needs and tried his best to arrange for quick diagnostic and service. He kept me informed e shift would not work. I felt like he really understood my needs and tried his best to arrange for quick diagnostic and service. He kept me informed every step of the way and I felt like I was glad he was my contact to finding out about my car. I hope you leave this review in his employee record as he is very good at listening, implementing plans for the repair of one's car, and he is very professional in all of his contacts with customers. I am glad he works at our Toyota dealership and I plan on coming back because of my recent positive experiences there. Thank you for the opportunity to give this feedback! Sincerely, Therese Kim More

Jonathan Eliza is my service rep at Lia Toyota in Northampton and he has always impressed me with his customer service skills and his positive can-do attitude :) Northampton and he has always impressed me with his customer service skills and his positive can-do attitude :) More

Was willing to drive an hour from home to get a good car (certified RAV4) at a decent price. Liked my sales person. Ditto the finance person. Everyone was low key and willing to negotiate, helping me get to (certified RAV4) at a decent price. Liked my sales person. Ditto the finance person. Everyone was low key and willing to negotiate, helping me get to a monthly payment figure I could manage. Like most everyone who trades in their car, I would have loved just a little more help, but overall a positive experience. More