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Lia Toyota of Northampton

Northampton, MA

4.8
740 Reviews

280 King Street

Northampton, MA

01060

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Showing 740 reviews

May 10, 2023

Dwayne Smith is an excellent employee, salesman. He was very patient with me explained everything thoroughly and I was totally satisfied with the outcome of the deal that we made for my new Corolla More

by tnuzi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Smith, Paul Figueiredo
May 11, 2023 -

Lia Toyota of Northampton responded

Thanks for your kind feedback, Tnuzi! We sincerely appreciate your family's business. We're thrilled Dwayne delivered another first class buying experience for you. Congrats on the new Corolla Cross! We hope you absolutely love it, and we wish you safe and happy travels for many miles to come, from all of us at Lia Toyota!

May 10, 2023

The people are very friendly and always keep me informed of how things are going. Everything is done in a reasonable time. More

by Luper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Leclaire
May 11, 2023 -

Lia Toyota of Northampton responded

Luper, thank you for sharing your 5-star review of our service team! Communication is the essence of service, so we're pleased your interactions were all informative and timely. We hope to emulate this positive experience at your next appointment. See you then!

May 03, 2023

Thank you. Mr. David Spafford for your excellent service. David is the type of person that will keep your customers coming back. More

by woodman798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Spafford
May 11, 2023 -

Lia Toyota of Northampton responded

Thanks for your lovely feedback on David! We're delighted he continues to be a dependable resource for your Toyota service needs. We look forward to making your next appointment just as exceptional. See you then!

April 24, 2023

My charging issue was solved. The master technician took 3 hours to resolve my dirty charging pins issue. l feel it should have been resolved in 1 hour. More

by bicyclebillyb
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
April 24, 2023

I recommend Lia Toyota of Northampton 100%,hands down the best dealership in the area More

by Gate.ouimette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
April 23, 2023

Philip Lombardi made all the difference in my service experience. He was very courteous helpful and knowledgeable in his dealings with me. Based on his recommendations I also had my transmission serviced More

by fritzkrafft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Lombardi
April 19, 2023

David handled our appointment. He was thorough and a good communicator. Did everything we asked promptly and on schedule. Appreciated his service. More

by pkdutra
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Spafford
April 17, 2023

I only use them for oil changes. In the past, they told me I needed work before I really did. More

by Rschneider18
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
April 16, 2023

Everyone is polite and friendly and the appointment is well timed for what has to be done More

by Nakamherst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Eliza
April 08, 2023

I brought my Toyota in to have a new starting battery installed. Everyone was courteous and professional. My only issue was the wait time which should have been much shorter. More

by bobbeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Heart
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