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Lia Toyota of Northampton
Northampton, MA
760 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 760 reviews
August 05, 2025
Our experience with John Devine was fantastic. He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Ma He answered our many questions. Led us to a wonderful deal in purchasing an electric car, a dream come true. John is truly an asset to Lia Toyota. Many thanks. Rus Wilson More
by frwwilson
Employees Worked With
Jason Shiles, John Devine
August 03, 2025
This primary customer service person who has helped me more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a ques more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a question asker) concerned, goes out of her way to be helpful, is timely in her responses and is always focused on ways to be helpful to keep my old 2005 Toyota Corolla in top shape and get me in and out, arranging rides when I need it. The Lia company should be proud and glad to have her as an employee. The service person who used to help me previously was Lindsay Heart. She got me accustomed to excellent service. And she's still there for me when I need to consult with someone and Dores is not available. I'm not sure what more I can say to express my gratitude that I have such a company to take my car to to be serviced and cared for. This time the check-engine light was staying on and the techs diagnosed that a mouse have been chewing on the fuel delivery system. Now they even provide pictures of the damage for you online! How cool is that! And how good it was that they were able to find that! Now I will be able to put some anti-mouse product in my car to keep mice away. And now it is all repaired. They also discovered my muffler and tailpipe are rusted out, so that's being done next week. Okay, are there some other questions coming up ? My phone just told me that Google is not available right now. Hmmm More
by judithlee019
Employees Worked With
Joe, driver, Caroline Donnelly, Dores Bounphasaysonh
July 26, 2025
We are very happy with Lia Toyota. We receive excellent service from Mike Bérard and all the staff there. We appreciate having a shuttle to bring us home while work is being done and We receive excellent service from Mike Bérard and all the staff there. We appreciate having a shuttle to bring us home while work is being done and be called and shuttled back when it is completed. The shuttle driver is reliable and courteous and Mike Bérard is wonderful at arranging everything. Toyota is very fortunate to have him. We plan to continue using Lia Toyota for servicing our Corolla. More
by mb73
Employees Worked With
Michael Berard
June 05, 2025
There was no pressure to buy. Paulo Figueiredo was able to show me the car I was interested in even though it was already sold so I could determine whether this car was the one I Paulo Figueiredo was able to show me the car I was interested in even though it was already sold so I could determine whether this car was the one I had only seen in Consumers Report. More
by NBB
Employees Worked With
Zachary Lyne, Paul Figueiredo
April 27, 2025
The work of those like John Lombardi has been great. In Terms of the dealership as a whole….we got better pricing elsewhere and the wait time for inspection is pretty long. In Terms of the dealership as a whole….we got better pricing elsewhere and the wait time for inspection is pretty long. More
by msapple8
Employees Worked With
Phillip Lombardi
April 16, 2025
Phillip Lombardi in the service department was a sparkling, friendly, helpful presence in what could have been a tiresome process. Phil made us feel as though it was an honor to help us and take car sparkling, friendly, helpful presence in what could have been a tiresome process. Phil made us feel as though it was an honor to help us and take care of the recall issue for our 2022 Sienna. There was no push to have other repairs done, just a real pleasure in taking care of us. Cannot say enough good about the way he made us feel about our experience at Lia Toyota. More
by Ann
Employees Worked With
Phillip Lombardi
