Lia Hyundai of Hartford

After going to two other Hyundai dealerships and one of them giving me the run around. I came to Hyndai of Hartford and it was the best thing I could have done! All of the staff is friendly and really do c them giving me the run around. I came to Hyndai of Hartford and it was the best thing I could have done! All of the staff is friendly and really do care about the customer. I couldn't ask for a better experience! I highly recommend this dealership!! Plus I love my new car and when I went to get the dealer plates taken off the managers were very friendly and were ready to answer any questions I had about the car. Hector and Eric I could never thank them enough they were a great pair to do business with!! More

HORRIBLE experience..... period!!! If you do not wish to be treated with such poor service and experience, STAY AWAY from LIA Hyundai of Hartford!!! Stay Away!!! You've been warned!!!! They don't give a be treated with such poor service and experience, STAY AWAY from LIA Hyundai of Hartford!!! Stay Away!!! You've been warned!!!! They don't give a dam about anyone nor their best interests. More

I just picked up my 2011 Sonata yesterday. Habib was awesome! He made us feel like we were the only ones there even though he had a few customers going at once. Phil was also great. I have less than awesome! He made us feel like we were the only ones there even though he had a few customers going at once. Phil was also great. I have less than perfect credit and he got me an AWESOME rate as well as providing me with his cell so that we could call him if anything went wrong! What service. The car is beautiful and the honest non pushy approach made me recommend this dealership to a co worker this morning. KEEP IT UP! More

Worst experience... Did not buy car here... Spoke with Worst experience... Did not buy car here... Spoke with salesman several times and sent detailed emails including my schedule, deposit date as well Worst experience... Did not buy car here... Spoke with salesman several times and sent detailed emails including my schedule, deposit date as well as purchase date to salesman... Was going to use my own credit union for auto loan... He knew the plan from start to finish... Showed up Sunday to make a deposit and close the deal on Tuesday which salesman knew about... Sales manager Chris showed up and told me to buy the car TODAY for previously agreed price... Unprofessional... Rude... Chris tried to force me to use a loan from their dealer/finance manager... They used 'typical' sales tactic.... Did not appreciate it... Just walked out of showroom... Recently bought Acura from Executive Acura in New Haven and infiniti from Harte Infiniti in Hartford... Was very satisfied with them.... I hope not all Hyundai dealer is like this... What a terrible unethical sales tactic they tried to use on me... Should give them '1' but I feel sorry for them and will give '2' I will get something else... After all, it is my money and my choice.... More

This dealer rocked! They did everything in their power to get me in a brand new car at a payment I wanted to be at. My final payment was about 50 less than a what was quoted to me while it was in negotiat to get me in a brand new car at a payment I wanted to be at. My final payment was about 50 less than a what was quoted to me while it was in negotiations. My car was ready for me to drive home in no time! This is my fourth Hyundai that I have purchased from li a Hyundai of Hartfor and I will continue to buy from them!!! Thanks for everything guys!!!! More

I was in a bad accident in NJ and my folks helped me find a new car with Doug's help. I came up a week later and ended up buying the Santa Fe. Doug not only helped me install a car seat once but had to do a new car with Doug's help. I came up a week later and ended up buying the Santa Fe. Doug not only helped me install a car seat once but had to do it again when we decided to get the car Simonized. I am enjoying the car immensely and am thankful for the help I received. More

We had visited Lia Hyundai four times between October 2010 and June 2011. Each visit produced a better quality of sales/ customer relation. On June 9, 2011, we returned and was greeted by Habib good cust 2010 and June 2011. Each visit produced a better quality of sales/ customer relation. On June 9, 2011, we returned and was greeted by Habib good customer friendly skills and overall performance for Lia. We went home, due to loan issues and applied via E-Loan Bank of America. On June 15, 2011, we returned to Lia Hyundai and Habib arranged for us to purchase a tan 2011 Hyundai Sonata. Eric approaches and asks why did not I fill a credit application through his office, maybe he could find a better deal through his banks. No had offer this and Eric was told so. June 16,2011, met Phil G, loan processor. Phil made everything possible to get the best value for the trade-in and match the numbers to compliment everyone involved with his sale. Bottom line, we drove the Hyundai Sonata out of Lia's driveway. On June 29, 2011, Phil telephones our residence. He wanted me to return to his office on June 30, 2011 by 10:00 am. I reported to the dealer at 8:45 am. At 9:10 am, Phil introduces me a new finance deal that really helped me overall. The fiance lowered my monthly payment. Phil did not have to make the call on 6/29/2011, but he somehow remembered me. I would recommend this dealer to the consumer world. Each of our visit to Lia Hyundai produced a better quality of customer service. Outstanding work from sales to service to shuttle. More

Gallant is the GM. Used very shady tactics to get us to purchase a car. Told us to leave several hundred dollars to hold a car and keep it from being sold. We did and when we went somewhere else and found purchase a car. Told us to leave several hundred dollars to hold a car and keep it from being sold. We did and when we went somewhere else and found a better deal,he didi not want to give us our money back. Said we would have to wait. Was very rude and unprofessional. We contacted owners in NJ by phone and email and got no response. They don't care at all about customer service here. More

My wife and I went to Lia Hyundai in Hartford shopping for a new car. We had visited a total of 4 Hyundai dealerships in our area over 20 times in addition to conducting research online shopping for the for a new car. We had visited a total of 4 Hyundai dealerships in our area over 20 times in addition to conducting research online shopping for the best price. Chris was caught in no less than five lies in negotiating the price on the vehicle we were shopping for. First he quoted a price of 29,495 on MSRP of 31880 Santa Fe Limited and said that was the lowest he could go (period). I had asked if he could go lower for a better price... he said no - that he could not go any lower. We had a price from another dealer for same vehicle with MSRP of 31,990 of 28,500 so I knew he could absolutely go lower. Then my wife asked if he could get the same vehicle in green which she wanted vs black which was in stock. He said no - the price was only good for today and only for vehicles in stock. So I told my wife... let's go to the other dealer. I got in my car and left to go to the other dealer and thought my wife was right behind me. She called me on my cell a few minutes later to ask where I was... that he had come down in price... I said I had left and she should leave too. She said she couldn't because they still had the key to her car from appraising in for a trade in and would not give it to her when she asked for it. Chris was basically holding my wife hostage at the dealership and not allowing her to leave by keeping her key from her. Chris continued to lower the price... came all the way down to 26,500 with our trade in which was basically worthless... an american made suv in horrible condition, 9 years old with over 170,000 miles, bald tires, leaking oil, ac sounding funny transmission slipping etc.... Pretty big drop in price from 29,945 for someone who said that was as low as he could go! Then magically he says he can get the green vehicle for the same price from another dealer... and he admitted to my wife that he always could have gotten it but he just wanted to sell the black one that he had in stock. Hmmm another lie... Chris also said he could give us more for our trade because he had a potential buyer in Russia for our car and that the more miles the better... that since it had 170,000+ miles that was even better than 100,000 and he could get more for it. Now this sounds like something a kid on the playground would make up... not sure if this is a lie or not but with all the other lies... I will just say I find it very VERY difficult to swallow. Chris was very rude, aggressive, high pressured, and frankly acted like a bully and tried to intimidate us. Oh... he also said the vehicle we had looked at for the better price the day before at another dealer was probably already sold... which we knew it was not... He said the tires on my wifes car were not safe to drive... trying to scare her into trading it in right away and driving home the new car... We had just been to CT state inspection and tired were fine! Chris will say anything in anyway he thinks he can bully and intimidate someone into signing a purchase agreement and badgering them into buying a car from his dealership. I finally had to have my wife put him on the phone and threaten to call 911 to have the Hartford Police respond to his dealership for him to give my wife her key so she could leave with her 70 year old mother. THIS is how Chris treats prospective buyers... I am so glad we found out how this dealership REALLY treats it customers before spending a penny with them. I can not stress enough how HORRIBLE the experience with Chris at Lia Hyundai in Hartford was and cannot warn you enough to stay away... Every other Hyundai dealer within an hours drive of Hartford treated us professionally and understood we were shopping around for the best possible price. Everyone knew if we got a lower price somewhere else we would return to every dealer and give them an opportunity to meet or beat the lowest price. Once we worked down to the lowest price - the deciding factors would be who treated us the best and geography. The Lia Hyundai in Hartford actually had the geography part down... Unfortunately the customer service even before the sale was to say the least a nightmare. NEVER Waste your time at Lia... if you are smart that is.... More

We purchased a 2011 Hyundai Elantra two days ago after Key Hyundai of Manchester stole our deposit and did not deliver the car we ordered three months ago. Lia was everything Key was not. Helpful, honest, Key Hyundai of Manchester stole our deposit and did not deliver the car we ordered three months ago. Lia was everything Key was not. Helpful, honest, friendly, professional, prompt with delivery, full of integrity. They redeemed the name Hyundai for us. They made lemonade out of Key's lemons. Thank you for a brilliant experience Jason of Lia Hyundai of Hartford. We will definitely be back to purchase another car from your dealership. Bravo! More