How are the workers at the dealership are very respectful and understanding and so concerned for the customers needs

My experience at Lia Hyundai was extremely disappointing and frustrating from start to finish. I recently purchased a brand-new Hyundai from an out-of-state dealership and decided to bring it here since it’s close to my home. My vehicle had been making a noise when braking, and since it’s brand new, I wanted to have it properly checked out. When I brought my vehicle in for service, I assumed I’d be treated with the same level of service expected from any Hyundai dealership. Instead, I was charged $179.24 for a diagnostic fee only to be told afterward that they couldn’t help me and that I needed to go back to the original dealership. To me, that makes no sense — Hyundai is Hyundai, and I expected a local dealer to stand behind the brand and assist a new owner. The service advisor, Harold Hernandez was not helpful and came across as condescending instead of trying to provide any real solutions. The entire experience felt money-driven rather than customer-focused. I left feeling disappointed, disgusted, and certain that I will never return. I had hoped Lia Hyundai would be the dealership I could rely on for service moving forward, but they made it very clear that customer care is not a priority here.

I love this dealership because of my salesman "Sewell Minto" and service rep "Venroy Allen". They take the time to explain things to me when I have questions about my vehicle. Great asset to the "Lia Hyundai" family.

We just purchased our 3rd Palisade from Lia. Sewell Minto worked with us for all three of our cars and we couldn’t be more thrilled. We got great deals on each one - the service is exceptional. Sewell went above and beyond on our most recent Palisade - hunting to find us the new Hybrid before it was even available at other dealerships. Absolutely would recommend Sewell and the Lia team!

Hector Morales provided great service: prompt, flexible and cost-effective. Very very happy with Lia!

After my car broke down, I was told to go to Lia Hyundai and to ask specifically for Sewell Minto and he wound get me right with finding a car to my liking.