Lia Hyundai of Hartford

Main Complaints: 1. Chris Bushey from Sales made me Main Complaints: 1. Chris Bushey from Sales made me believe that there would not be a hard inquiry on my credit record when I signed the financing a Main Complaints: 1. Chris Bushey from Sales made me believe that there would not be a hard inquiry on my credit record when I signed the financing application for pre-approval by their finance department but they pulled a hard inquiry anyway. When confronted, the Sales Manager, Chad Pomeroy, said I was making things up and challenged the truthfulness of my complaint. He asked me to get my official report and drive 30 miles one way to their location again to prove it. I just got the official credit reports from all three credit agencies, which prove me right, and I will have to go there again. 2. During our first conversation, after consulting with his manager (possibly Chad Pomeroy, I'm not sure), Chris positively confirmed that the price would be another $2,000 or $2,400 rebate from the price provided by Edmunds.com, which is $26,440. But during our second conversation, they suddenly changed their mind and refused any rebate, citing ambiguous wordings from the Edmunds.com certificate. 3. Knowing that they made several mistakes, instead of admitting it and apologizing, they still denied any wrongdoing, accusing me for my failure to understand the vague language of the certificate regarding to their change in price offering. Chad called in another employee in the dealership, Timmy from Finance, to gang up on me when I complained about the hard inquiry, challenging the creditworthiness of my source ("I couldn't care less about what this software (on your phone) says (about the inquiry)", my definition of hard inquiries, and my integrity ("you are just making up stories"). Absolutely worst attitude I've ever seen from any sales people. Details: I've been in the market for an upgrade of my current car. Did some research on Edmunds.com and they gave me an offer certificate of a new 2013 Sonata SE 2.0T w/ premium package at a price $26,440 from Lia Hyundai of Hartford, which was a decent deal so I decided to go and check it out last Friday, Oct 11th. I was in a hurry so I did not print the certificate but I have the certificate in my phone as an email from Edmunds. The first encounter with the salesperson Chris Bushey was generally pleasant. When closing our first conversation, I was being entirely honest with them by admitting that I still had to check out some other cars before I can make a final decision whether the Sonata is the right car for me. Chris went to talk to his manager (possibly Chad) and came back with an offer of $2,000 or $2,400 rebate. The $400 difference would depend on whether I can successfully apply for financing. I showed Chris the Edmunds certificate and explicitly asked if the $2,000/$2,400 is in addition to the $26,440 price offered by the certificate. He positively confirmed that that was the case. As the $400 difference in that extra rebate depends on whether I can get financing, Chris told me I can just submit a form for their own Finance Department for pre-approval, assuring me that there wouldn’t be any hard inquiry, after I expressed my reluctance of getting a hard inquiry on my credit report when I was still not sure I actually want this car. I explicitly asked Chris again right before I signed the form and he again assured me that no hard pull is going to happen. And this concluded my first conversation with Lia Hyundai of Hartford. I got an email from my credit monitoring service, Credit Karma, who pulls data directly from TransUnion, alerting me that on Oct 11th, a hard inquiry was made on my credit by HYUNDAI-HART. And this really upset me. They told me one thing and did exactly the opposite. I drove there again the first chance I got yesterday afternoon (Monday, Oct 14th) to stop any potential further damage to my credit. Chris told me he was unaware about the Finance Department’s method of preapproval. At this point, from my point of view, the hard inquiry could be sunk cost, and since the price (26,440 – 2000 = 24,440) was attractive, I was genuinely willing to go through the process and make the deal happen, with the possible further rebate with financing (24,040). I engaged in deep discussion about financing with Chris but, for a first timer in getting an auto loan, the uncertainties and the complication reached a point that I went back to the option of paying it in full and just get the 24,440, a price Chris confirmed with me again and again. I asked Chris if their Finance Department can take off the hard inquiry, since I was willing to pay in cash and the hard inquiry really did happen without my consent. He went to talk to the manager and that was when everything changed. First he came back, telling me the 2000/2400 rebate was no more, as the Edmunds certificate says “Price MAY include incentives and manufacturer rebates”. But the certificate also says “Lia Hyundai of Hartford is committed to: Additional rebates may be available to those who qualify.” And after so many times of confirmation from Chris, I, as a customer, had enough reason to believe in the validity of your additional 2000/2400 rebate and use that as an interpretation of the vague language of the certificate. Changing price offering at the very last minute is not the way to business and everybody knows that. Chris was no longer able to resolve this issue anymore and I asked to talk to his manager. That was when Chad came in. I try to be as objective as possible in this review but I have to add here the experience with Chad is the worst I have ever had my entire life. He was not prepared to help to begin with and became hostile and passive aggressive soon enough. He simply refused to admit that the sales person under his supervision made the mistakes. Regarding to the price change, he ignored the vagueness of the language on the certificate and the fact that Chris was the one that led to my convinced interpretation of the language by pointing that sentence (Price MAY include…) out multiple times, implying that it was my mistake to believe in the 24,440 price, which your salesperson confirmed again and again, any way. OK. That’s the way you deal with your screw-ups and that’s fine. No deal then. Just take the hard inquiry off my record and I will try to forget this horrible dealership. And then what happened was already illustrated in Point 3 of the Main Complaints. Now I have the reports and I have to go back and deal with these people. Thank you Lia Hyundai for a lesson for life. More

This ordeal began with the engine failure of my 2011 Sonata with 54k miles.Iwas first acused of not having any service records since purchase.I pointed out that i have been using a extended range fully Sonata with 54k miles.Iwas first acused of not having any service records since purchase.I pointed out that i have been using a extended range fully synthetic oil that removed the necessity of coming to the dealer ship every 7500 miles.Ifurther explained that this oil was good for up to one year or 25 k miles.I showed him my 3 reciepts for the oil changes and suggested because i had no reciepts from the dealer for service that the warrantee would be invalid. I HAD TO SHOW HIM THE FEDERAL LAW THAT PROTECTS CONSUMERS THAT STATES USING SYNTHETIC LAW DOES NOT VOID YOUR WARANTEE.Imentioned that he needed to remove the valve cover and the failure would be apparent.they would not tell me what failed when the rep saw the damage. theengine failure was found to be a manufacturing defect not oil related!!.To make matters worse they left me without a vehicle for over 6 weeks,only offering me a loaner for 4 days!!!! the other offer was a enterprise rental for $30 a day!!!.I declinded To say i was left stranded was a understatement More

This is My email explaining why I would not be going back to them...: Not sure how that deal was good news....Thanks for your time JD .I am looking to deal with a dealer who is willing to provide the best to them...: Not sure how that deal was good news....Thanks for your time JD .I am looking to deal with a dealer who is willing to provide the best deal out of the shoot, the back and forth does not give me a high level of confidence this is the case... ..first you offer on 13K buy out with high down payment..( the buy out was a very fare offer for sure!). I mention I do not want an out of pocket and I want to try to be about $250 per Month if possible. if you can not do it, no worries, just tell me.........Then you all come back a Min latter you make a no Money down offer I was about ready to go with as I started to fill out the credit application....Then you say oops sorry that deal requires $1,700 down... and I walk after you gave me my keys back... not sure why you had to hold those as you never car out.... ...no problem if the deal can't be done I understand, then you come up with a way with your VM to offer $1,000 down on a 13K pay off at $286 per month , $700 less.? Then I respond with a lower payoff of $11,797 pay off $1,200 less pay off 0 down and now at $282... $4.00 difference ? WhyDo I need to make any down payment I am bringing in a 2012 clean trade? Please try to put yourself in my shoes....Please share this email with your sales Manager for sure....I will not be back to your dealership any time soon,I was born at night but not last night... I wish you all the best. More

We had a major problem with our Santa Fe (no fault of the dealership) but Joe Cardella, the GM, and Ira, our sales person, went above and beyond to take care of us and the problem. Joe turned what potential dealership) but Joe Cardella, the GM, and Ira, our sales person, went above and beyond to take care of us and the problem. Joe turned what potentially could have been a disaster into the best car buying experience we've ever had and Ira was great! We could not have asked more of Joe, Ira or the dealership and we are more than happy with our 2013 Santa Fe. Thanks Joe and Ira!! More

I did not intend on buying a car that day but I did any way. The price was inflated, they offered no discount, it ws a hard sell with an interest rate 1% above my mortgage rate. I did not like the car I wa way. The price was inflated, they offered no discount, it ws a hard sell with an interest rate 1% above my mortgage rate. I did not like the car I wanted a GPS system in it. Despite all of this I bought the car. I'm now stuck with a car payment first one in over 12 years, paying 75 dollars more for a Hyundai than my 2001 cadillac which they wanted to give me only a dollar for, and the sticker price on the 2013 Elantra which I believe was only supposed to be 16 thousand, not 19 thousand. My fault, I listened to an excellent salesman, the features of the car I like, and it is good on gas. I can't afford the $366 car payment, it now takes up all of my discretionary money, monthly. My fault, at one point I did try to walk away and should have continued walking out the door. Excellent salesmanship was the reason I purchased an over priced Hyundai Elantra three months ago, I still regret the decision, because of my financial burden. More

I used to have a Chevy Blazzer and wasn't getting good gas millage and My Dad told me it was time for a new car. He picked out my Elantra,color and all, told me I was going to love it and you know w good gas millage and My Dad told me it was time for a new car. He picked out my Elantra,color and all, told me I was going to love it and you know what,He was right.I love my Elantra. Doug Ford sold my father his car years ago so Dad went back to see Doug again for me. More

I bought a jeep wrangler 2008 from this place, I even got the $2000 extended warrenty. After I,had the jeep for 1 week I noticed small issues with the clucth rubber ans a small leak above the window. I retur the $2000 extended warrenty. After I,had the jeep for 1 week I noticed small issues with the clucth rubber ans a small leak above the window. I returned it for service and that did nothing. Last week the check engin light comes on I called it in. I only put 10,000 mile on the truck and they tell me I need a $600. Valve repair I fliped because I was sold a bs warrenty. I called jeep they said they will fix it for $150.00 yep that's all! LIA STOP RIPPING PEOPLE OFF More

As a satisfied owner of a 2004 Santa Fe with well over 100,000 miles and no major problems, I have been very happy to suggest looking at Hyundai's to friends & relatives who are looking to buy a n 100,000 miles and no major problems, I have been very happy to suggest looking at Hyundai's to friends & relatives who are looking to buy a new car. Sadly, the recent purchase of a Tucson at the Lia Hartford dealership has been a huge embarrassment to me and a cause of great stress to my family. This vehicle has a major safety flaw. To be specific, without a key in the ignition, a driver behind the wheel, or a foot on the brake, an accidental bump can cause the vehicle to shift itself into gear, and roll. Yes, you read that correctly. No key, no driver, and no foot on the brake and it can roll down the slightet slope until it hits a car, house, tree, phone pole, or what have you. The vehicle was taken back to the selling dealership less than a month after purchase because of this safety issue. The dealership claimed not to be aware of this problem and at the insistance of the buyer checked a new Tucson for sale on the lot. Guess what? Yup! Same problem on brand spanking new FOR SALE vehicle! OK, so the dealership took the Tucson, gave a loaner, and was supposed to take care of the problem. So here we are, TWO WEEKS LATER and NOTHING.....NOTHING has been done! Apparently there has been a total change of management (if that's what you want to call it) who seem to be intent on driving this dealership into the ground. They're off to a great start! They wanted their loaner back and went to pick it up, leaving a parent and three children calling for a ride home! This family finally picked up their UNREPAIRED VEHICLE after having been without it for a two weeks. Can it be driven? Yes. Is it safe? How would you feel if it was YOUR CHILD in this runaway vehicle? EXACTLY WHAT IS THIS HYUNDAI ASSURANCE AND THE WONDERFUL WARRANTY THAT YOU PEOPLE PRIDE YOURSELVES ON AND BRAG ABOUT????? I am totally disgusted in the way Lia Hyundai has handled this serious safety issue. Lia Auto Group and Hyundai USA need to step up to the plate and do the right thing, and at this point the right thing is to REPLACE THIS DEFECTIVE VEHICLE WITH A BRAND SPANKING NEW VEHICLE, UPGRADE THEM TO A SANTA FE WITH ALL THE BELLS AND WHISTLES, AND GIVE A SINCERE APOLOGY for all the anxiety and mistreatment you've put them through. It's the least you can do! The Tucson is junk!! THE MANAGEMENT AT THIS DEALERSHIP NEEDS TO REALIZE THAT CUSTOMER SERVICE AND WORD OF MOUTH CAN MAKE THEM OR BREAK THEM. They need to do the right thing. Question is...will they? More

So me and my wife purchased a used 2009 Santa Fe about 2 weeks ago and we are THRILLED!! Paul Hewitt helped us through out the entire purchase and he made us feel so warm and welcome that it made it easy to weeks ago and we are THRILLED!! Paul Hewitt helped us through out the entire purchase and he made us feel so warm and welcome that it made it easy to buy a car there. We never felt pressured to buy a vehicle here and Paul never came accross like we needed to. They gave us a generous offer for our trade in that in my opinion was more than they needed to give us and was more than car max was offering. They were more than willing to work on the price of the car and all in all i feel we got a good price on the car. I would definitely recommend shopping for your next car here! More

I wasn't sure I really wanted a Hyundai, I was looking for a sedan and had now been seeing Hyundai commercials pretty steadily for the last 10 years. I ended up going to Lia in Hartford to browse around a for a sedan and had now been seeing Hyundai commercials pretty steadily for the last 10 years. I ended up going to Lia in Hartford to browse around a bit. I met Paul Hewitt on the lot and quickly felt respected and welcomed. More than anything, how I feel when I want to buy something matters. I am highly sensitive to pushy sales tactics or rude and unresponsive salesmen. Paul was great. I learned a great deal about the car from Paul and was quickly comfortable with the way things were going. After about an hour I knew I wanted the car, and without being frustrated with me one bit through the entire conversation I decided to buy from Paul. I then met his manager Tom Gallant who was just as respectful and polite as Paul. They seemed to have a great working relationship and it stood out to me. There was a nice vibe in the dealership. The transaction went very smooth and I feel I paid a fair price. I am more than happy with my Sonata and even more happy about the experience I had purchasing the car from Paul, Tom and Lia Hyundai. I will recommend and will return for my next Hyundai......(as long as Paul and Tom are there to visit with). p.s. It's all about the Customer's Experience, its the most important part of the story, and this one, it's perfect. More