Lia Hyundai of Hartford

As a satisfied owner of a 2004 Santa Fe with well over 100,000 miles and no major problems, I have been very happy to suggest looking at Hyundai's to friends & relatives who are looking to buy a n 100,000 miles and no major problems, I have been very happy to suggest looking at Hyundai's to friends & relatives who are looking to buy a new car. Sadly, the recent purchase of a Tucson at the Lia Hartford dealership has been a huge embarrassment to me and a cause of great stress to my family. This vehicle has a major safety flaw. To be specific, without a key in the ignition, a driver behind the wheel, or a foot on the brake, an accidental bump can cause the vehicle to shift itself into gear, and roll. Yes, you read that correctly. No key, no driver, and no foot on the brake and it can roll down the slightet slope until it hits a car, house, tree, phone pole, or what have you. The vehicle was taken back to the selling dealership less than a month after purchase because of this safety issue. The dealership claimed not to be aware of this problem and at the insistance of the buyer checked a new Tucson for sale on the lot. Guess what? Yup! Same problem on brand spanking new FOR SALE vehicle! OK, so the dealership took the Tucson, gave a loaner, and was supposed to take care of the problem. So here we are, TWO WEEKS LATER and NOTHING.....NOTHING has been done! Apparently there has been a total change of management (if that's what you want to call it) who seem to be intent on driving this dealership into the ground. They're off to a great start! They wanted their loaner back and went to pick it up, leaving a parent and three children calling for a ride home! This family finally picked up their UNREPAIRED VEHICLE after having been without it for a two weeks. Can it be driven? Yes. Is it safe? How would you feel if it was YOUR CHILD in this runaway vehicle? EXACTLY WHAT IS THIS HYUNDAI ASSURANCE AND THE WONDERFUL WARRANTY THAT YOU PEOPLE PRIDE YOURSELVES ON AND BRAG ABOUT????? I am totally disgusted in the way Lia Hyundai has handled this serious safety issue. Lia Auto Group and Hyundai USA need to step up to the plate and do the right thing, and at this point the right thing is to REPLACE THIS DEFECTIVE VEHICLE WITH A BRAND SPANKING NEW VEHICLE, UPGRADE THEM TO A SANTA FE WITH ALL THE BELLS AND WHISTLES, AND GIVE A SINCERE APOLOGY for all the anxiety and mistreatment you've put them through. It's the least you can do! The Tucson is junk!! THE MANAGEMENT AT THIS DEALERSHIP NEEDS TO REALIZE THAT CUSTOMER SERVICE AND WORD OF MOUTH CAN MAKE THEM OR BREAK THEM. They need to do the right thing. Question is...will they? More

So me and my wife purchased a used 2009 Santa Fe about 2 weeks ago and we are THRILLED!! Paul Hewitt helped us through out the entire purchase and he made us feel so warm and welcome that it made it easy to weeks ago and we are THRILLED!! Paul Hewitt helped us through out the entire purchase and he made us feel so warm and welcome that it made it easy to buy a car there. We never felt pressured to buy a vehicle here and Paul never came accross like we needed to. They gave us a generous offer for our trade in that in my opinion was more than they needed to give us and was more than car max was offering. They were more than willing to work on the price of the car and all in all i feel we got a good price on the car. I would definitely recommend shopping for your next car here! More

I wasn't sure I really wanted a Hyundai, I was looking for a sedan and had now been seeing Hyundai commercials pretty steadily for the last 10 years. I ended up going to Lia in Hartford to browse around a for a sedan and had now been seeing Hyundai commercials pretty steadily for the last 10 years. I ended up going to Lia in Hartford to browse around a bit. I met Paul Hewitt on the lot and quickly felt respected and welcomed. More than anything, how I feel when I want to buy something matters. I am highly sensitive to pushy sales tactics or rude and unresponsive salesmen. Paul was great. I learned a great deal about the car from Paul and was quickly comfortable with the way things were going. After about an hour I knew I wanted the car, and without being frustrated with me one bit through the entire conversation I decided to buy from Paul. I then met his manager Tom Gallant who was just as respectful and polite as Paul. They seemed to have a great working relationship and it stood out to me. There was a nice vibe in the dealership. The transaction went very smooth and I feel I paid a fair price. I am more than happy with my Sonata and even more happy about the experience I had purchasing the car from Paul, Tom and Lia Hyundai. I will recommend and will return for my next Hyundai......(as long as Paul and Tom are there to visit with). p.s. It's all about the Customer's Experience, its the most important part of the story, and this one, it's perfect. More

The service and people are wonderful. From the time you step in the door until the car is delivered. We have bought several Hyundai vehicles this dealer is the best. Why we were willing to travel from Wins step in the door until the car is delivered. We have bought several Hyundai vehicles this dealer is the best. Why we were willing to travel from Winsted, CT to Harford. Please be sure to recognize them all. As it's a great place. Wonderful people taking care of their customers. That can be said for all dealers. So thank you. With much appreciation and gratitude, Carol & Steve Bellavance 311 East Wakefield Blvd Winsted, CT 06098 More

This was my worst buying experience in 40 years of buying new cars. I was told to pick up the car at a certain time and the sales person told me I had a 2 hour wait to see the Business Mgr because they were new cars. I was told to pick up the car at a certain time and the sales person told me I had a 2 hour wait to see the Business Mgr because they were backed up. Waited 45 Minutes and then was told the car was just being detailed for delivery = would you not think it would be ready for my appointment. Must have lied about Business Mgr to buy time for the detailing. I asked for a lender to go home and will come back the next day to accept delivery which they wanted me to do in the first place = come back tomorrow. Never once was there anything said like what can I do to make you happy = two free oil changes never offered anything. The Sales mManager made me feel like I was the problem and they did nothing wrong. So I asked for my deposit back and immediately he said OK. He let the deal go away - got my deposit back and left with no new car. While I was there there were 2 other disatisfied customers. Lia has a lot to learn about customer service. All they want is the sale. More

Recently I was shopping around for a car, and I have visited may dealerships and I can tell you that the most honest and the best trade in, the best price I received at Lia Hyundai in Hartford. Let me visited may dealerships and I can tell you that the most honest and the best trade in, the best price I received at Lia Hyundai in Hartford. Let me start with the sales person Habib, he is very professional nice guy who help me with the selection, answered all my questions, explained the car, and constant follow up. For the my trade in the General Manager Tom Gallant was very fair (gave me the highest offer from all the 6 places I visited, Car Max offered 200 lowest, Hoffman 800, Toyota, 1,000 Hartel Nissan 1600, all in Hartford, Manchester De Cormier Nissan 1400, Manchester Hyundai 800 and Hartford Lia Hyundai gave me the fairest price 2,200). Well in addition I got the best financing as well at Lia Hartford (all the other ones were much higher Hartel one was the second most honest, but De Cormier Nissan raised the financing after we agreed on a rate, they are thief's) To make my point I gave you so much details, the finance worked out well thanks to Tom. I must point out that the service crew in the back they are doing also a very good job and they will call you by first name by the second visit. All in all even they have construction going on these are the best people and I highly recommend them. More

best overall buying experience in past 10 years - habib did a great job in locating the exact caar we wanted and expediting the purchase process did a great job in locating the exact caar we wanted and expediting the purchase process More

We were greeted by the General Manager Tom Gallant before opening, he answered our questions, let us test drive on the lot. After placing a call to Kevin Savage to see if we could obtain the electrolyte gree opening, he answered our questions, let us test drive on the lot. After placing a call to Kevin Savage to see if we could obtain the electrolyte green accent in a manual transmission, Sandy and Kevin were on the hunt. My husband had sent out email inquiries also to everyone on the eastern seaboard requesting this car. After telling Kevin Savage (and Sandy)that this car was located in a Mass dealership, they promptly contacted me to say they could get it to their dealership for our purchase. It was super fast. Kevin called my work number numerous times during the day and week to let me know about updates, status, and progress. I was so reassured about this transfer process it was great. I used to be a Honda fan for the last 25 years until now. After dealing with Lia Hyundai of Hartford, I will absolutely go there for my second car. Their financing dept. Phil Gulianni was able to get me a better rate than my credit union, and with all the follow up and follow through from everyone at the dealership I am thoroughly impressed and can't believe how easy and fun it was to buy the car. I/we look forward to calling Kevin again when we are ready for car number 2. As far as I'm concerned there isn't any other dealership to go to. Love me some LIA. More

The customer service at Lia Hyundai of Hartford was absolutely outstanding. Everyone at Lia has made the overall car buying experience for me the most comfortable and smooth that I have ever experience absolutely outstanding. Everyone at Lia has made the overall car buying experience for me the most comfortable and smooth that I have ever experienced. This is my second car purchase from Lia, not only was the customer service staff outstanding the service and repair staff has been as well. More

We found Ira, our sales person, to be very helpful and knowledgable. The finance department went out of their way to get us the best rate possible. We appreciate their hard work. This is the second vehi knowledgable. The finance department went out of their way to get us the best rate possible. We appreciate their hard work. This is the second vehicle we have purchased from Lia Hyundai since we were so satisfied with their sales support before. More