Lia Hyundai of Hartford

Excellent experience, car in great shape Ibrahim Chukadze was my service rep and was very pleasant to work with. He was clear about what my car needed and why. He even shared some tips with Ibrahim Chukadze was my service rep and was very pleasant to work with. He was clear about what my car needed and why. He even shared some tips with me about my upcoming trip to Colorado based on a trip he just took! All in all smooth and easy experience, very acceptable wait time for what was done. More

professional and courteous Very knowledgeable ,professional,and courteous staff. Very personable and friendly,best car buying experience. A special thanks to Salvatore for his u Very knowledgeable ,professional,and courteous staff. Very personable and friendly,best car buying experience. A special thanks to Salvatore for his understanding.Also Ibrahim Chukadze for explaining my new car. Thanks. More

My excellent service at lia Hyundai My experience at Lia Hyundai recently was excellent. Cortney Mims assisted me with my service. She was excellent. She asked me if there was anything s My experience at Lia Hyundai recently was excellent. Cortney Mims assisted me with my service. She was excellent. She asked me if there was anything she could help me with. she assisted me with a couple of items. One was the Eco light was going on and off. She told me that was normal. Also she took care of my new iPhone connection which I couldn't figure out. She did it so quickly. I was very impressed. I rate her as an excellent employee at lia Hyundai. Thanks Courtney I appreciate it!! Looking forward to seeing you in the future. More

Good experience with routine maintenance visit Did not have to wait to talk to the Service. Service rep communicated well and understood what I needed done on the car that day. Did not have to w Did not have to wait to talk to the Service. Service rep communicated well and understood what I needed done on the car that day. Did not have to wait more than a reasonable time for the service to be completed. More

replace cracked windshield first date the wrong service ordered...had to come again...wait 2 1/2 hours (not told) for car to be ready. Poor communication/service. first date the wrong service ordered...had to come again...wait 2 1/2 hours (not told) for car to be ready. Poor communication/service. More

Good Experience with Lia Hyundai I had a very good experience at Lia Hyundai and lease transaction is smooth and fast. Sales representative Raj is very Cool and helped in leasing the I had a very good experience at Lia Hyundai and lease transaction is smooth and fast. Sales representative Raj is very Cool and helped in leasing the Vehicle. More

Worst customer service ever even from the Sales manager I had a very poor experience when I purchased my car from Lia Hyundai Hartford last year. The only way that they compensated me was by giving me 2 fr I had a very poor experience when I purchased my car from Lia Hyundai Hartford last year. The only way that they compensated me was by giving me 2 free oil changes. I wasted days and days of waiting around for the Sales Rep to finalize my purchase. They hit my credit report 23 separate times which I cannot remove from my credit report for 2 years! Everything the Sales Rep assured me would happen was a lie. He assured me that the car would be certified pre-owned – it was not. They assured me that my payment would be in a certain range – it was not. They assured me that I did not have to put down a cash deposit because I was trading in – last minute they demanded a cash deposit and claimed I was informed of this. I was not. When my purchased car was finally given to me and I was told I could leave, it was FILTHY inside and out with an empty gas tank and did not go through emissions! I could go on and on about my horrible experience at Lia Hyundai of Hartford. This year, I decided to give them another chance and look into another purchase. After all, we all deserve second chances, right? I know I needed one with my credit score being on the lower side. I spoke with the Manager, Gene and explained how I was reluctant to work with them again after my unfortunate experience last year. He assured me over and over again that he would make sure I received exceptional customer service this time around. That was 2 weeks ago. I have been waiting and waiting for a return call for 2 weeks. I have called several times since then, they keep telling me they will have the Sales Rep get right back to me. They claim he was out sick. Then he was in the hospital. Then he was with a customer.. and the list of lies once again goes on and on… Horrible customer service. If at all possible – go somewhere else. This place treats you like you are invisible. You must beg them for return phone calls or proper consideration and the honesty is non-existent. Even from a Sales manager! There are many other options if your credit is not up to par. worked with Brett, Gene and Roger More

NOT SO GOOD Experince Just got back from this Horrible dealership - STAY AWAY people the sales associate I talked over the phone asked me to visit at 5:00 PM - She was n Just got back from this Horrible dealership - STAY AWAY people the sales associate I talked over the phone asked me to visit at 5:00 PM - She was not there, so I got another sales guy - he took his time to take all the information possible from me and still I left the dealership without test drive the vehicle I like and got no appraisal for my car - 2 hours of NOT SO GOOD Experince More

rencently went there and will never go again. I rencently went there to purchase a car, the saleman was nice and did a good job helping me but the finance mananger was horible very rude and he act I rencently went there to purchase a car, the saleman was nice and did a good job helping me but the finance mananger was horible very rude and he acted like he was doing me a favor. I had a trade in a brand new car he gave me a very low offer for it and say my 2013 vw should be in the auction because tragarse the only place people would buy my 2013 vw. After he spoke to me he i got up to leave he did not even offer me a business card incasse if i change my mind. Like what kind of manager act like they dont need a customer? Horible finance manager. I Would never get a car from lia Hyundai or recomend it to someone. More

Hyundai Brake Job I was able to call in on a Thursday morning and get an service appointment that afternoon to have the front brakes on my Hyundai Elantra serviced at 6 I was able to call in on a Thursday morning and get an service appointment that afternoon to have the front brakes on my Hyundai Elantra serviced at 68K miles. I was promptly taken care of when I pulled into the Service Area and was out within one-and-a-half hours. I also had a 20% off coupon for the work and everything was done expertly. Very satisfied. More