Lia Hyundai Albany

SERVICE I WAS VERY HAPPY WITH LIA HYUNDAI..I DID NOT HAVE THE GREATEST CREDIT SCORE BY FAR.BUT THEY WORKED WITH ME QUICKLY AND APPROVED ME..WE DID MOST OF IT I WAS VERY HAPPY WITH LIA HYUNDAI..I DID NOT HAVE THE GREATEST CREDIT SCORE BY FAR.BUT THEY WORKED WITH ME QUICKLY AND APPROVED ME..WE DID MOST OF IT BY E-MAIL.AND WAS VERY HAPPY WITH JOSH AND HIS EXPERTISE...THANK YOU LIA AND JOSH..LOVE MY CAR..OH YEAH .AND THEY DELIVERED IT RIGHT TO MY HOUSE FROM ABOUT 2-1/2 HOURS AWAY.. More

Excellent Service This was my second new vehicle leasing experience, and I did not have high expectations going in. The first time around was miserable, I was at the de This was my second new vehicle leasing experience, and I did not have high expectations going in. The first time around was miserable, I was at the dealership for over 4 hours and left exhausted and irritated and harassed. This time was completely different. Rit was professional, and kind, and funny, and made my experience more relaxing than stressful. I feel like he really listened to me, and worked with me to find a vehicle I liked that I could comfortably afford. Every person that I worked with was incredible, and I feel like they truly did find me a deal. Overall, I'm extremely happy with my experience, and I believe my boyfriend will be buying a vehicle at Lia Hyundai soon. More

Great experience Harris was attentive and made me feel comfortable. Not the typical fast taking sales person. Sales people can tend to make you feel they say anything Harris was attentive and made me feel comfortable. Not the typical fast taking sales person. Sales people can tend to make you feel they say anything to get a deal. Harris was the contrary. More

impressive car shopping I was exceptionally pleased with the deal negotiated and have already recommended you to my friends who are in the market to purchase a vehicle. I was exceptionally pleased with the deal negotiated and have already recommended you to my friends who are in the market to purchase a vehicle. More

best experiance clean, comfortable environment, easy to work with people. this is my forth time buying from Lia Hyundai and I expect I'll be back. Ryan was the sales clean, comfortable environment, easy to work with people. this is my forth time buying from Lia Hyundai and I expect I'll be back. Ryan was the sales person I worked with while buying my Santa Fe and both my wife and I agree that we were treated like royalty More

Excellent buying experience I start by saying I hate pushy salesman who pounce before your hand is even on the door. I rejected the first salesman as he appeared to not be fully I start by saying I hate pushy salesman who pounce before your hand is even on the door. I rejected the first salesman as he appeared to not be fully honest with me and asked to speak with his supervisor and got connected with Senior Sales Consultant and thoroughly enjoyed my experience from that point on, test drive and delivery. More

Pleasurable experience Overall we had a great experience getting us into a vehicle. All of the people were friendly, attentive and helpful getting us into the car we wanted Overall we had a great experience getting us into a vehicle. All of the people were friendly, attentive and helpful getting us into the car we wanted. More

Frank Goergen was very pleasant to work with. Every time I or my son have taken our cars to Lia we had nothing but good experience in working with them. They are very helpful & pleasant. Every time I or my son have taken our cars to Lia we had nothing but good experience in working with them. They are very helpful & pleasant. More

Harris Bhatti Harris was extremely helpful and found us great deals and advantages that we weren't even aware of. By the time we left Lia Hyundai with our new car, Harris was extremely helpful and found us great deals and advantages that we weren't even aware of. By the time we left Lia Hyundai with our new car, we realized that we had gotten a better deal than what we had expected to get going in. More

Great car, terrible service Overall, I like the car. Our salesperson was useless. Did not know anything about the car or at least failed to tell us about any of the features. Had Overall, I like the car. Our salesperson was useless. Did not know anything about the car or at least failed to tell us about any of the features. Had to talk to his "manager" for everything. Did not tell us about any features of the car during our test drive. Instead, he sat in the back of the car on his cell phone the whole time barely paying any attention to us while my wife had to ask him for directions. The only reason I learned anything about the car was through my own research and getting some instruction from a sales manager who happened to know a lot about the car and helped us out when we picked up the vehicle. Overall the vehicle is nice, however after purchasing it I noticed there was a crack/broken piece on the lower part of the front fender that is tough to see if you are not looking for it. The staff during my purchase/pick up of the vehicle was very difficult and were not as accommodating as I would have hoped. I had to work around their schedule and when the finance manager was available to help me with the purchase. This resulted in a far drive after work the following Monday after purchasing the car, and an extremely long wait even though we had an appointment. Of course our salesperson was not available so another one had to help me while we waited for the finance manager to be ready. We waited 45 minutes to an hour before even being called into the finance managers office. No apologies were made for the wait. They also did not know where the spare key for the vehicle was until I suggested looking for it, and it was magically found. Then, it was written into my purchase that I would be getting my snow tires back from the car I was trading in and made an appointment to come in and swap the tires out. Again, I drove 45 minutes out of my way to this dealership only to find when I got there, that my expensive snow tires were no where to be found. After waiting around for an hour of them "looking" for my tires, they realized they were gone. They did say they would either find them or replace them. A few days later we received a phone call stating they had found the tires and they had been sent to salvage and they could get them back. So again, my wife had to drive out of her way after a long day of work to pick up the tires I was promised in the first place. Supposedly I have a service credit for 88 dollars, but I will believe it when I see it. This was not the end. After all of these horrible experiences, I received another call a few days later from the finance manager asking to speak with me. He realized he put the wrong amount for the service warranty on my contract and needed me to sign a new one. I already mentioned this is a 45 minutes drive from my house and close to an hour away from my job. I was disgruntled but agreed anyway just to get this all over with. I made an appointment to drive out there on a Saturday when the finance manager assured me he would be there. When I got there he had called in sick and did not tell anyone he had an appointment and failed to call and cancel with me, which I would have totally understood. At this point I was fed up, I had driven somewhere in the total of 4 extra hours back and forth to this dealership and every time they were more incompetent than the last. After all of this I had to drive back out there again the next day on Sunday (one of only two days off I have every week if I am lucky) to meet with one of the managers. The finance manager had called out again, and instead I met with another manager who had the new contract for me to sign. He also had promised me he would try to hook me with a car wash "or something" for the hassle, I have yet to receive any sort of compensation. If this all wasn't enough, during the purchase of my vehicle I explicitly asked them not to run my credit unless they asked me first. I had already approved a loan with my bank before going into the dealership and wanted to do my best to make that work. It turns out they were able to find me a better deal with another bank but ran my credit without asking me (even though I mentioned MULTIPLE times, please ask me first). I am not sure if they did not think I would noticed but it clearly showed up multiple times on my credit report. Yeah, I check those. Overall yes ,I like the vehicle, but the service was terrible to say the least. The sales manager(s) were easily the best part of the experience but they can only do so much. The finance manager, the sale person(s), the service department to name a few were all incompetent, unaccommodating, and borderline unprofessional. I like the car but will be recommending friends to go elsewhere unless some sort of accommodation on my behalf is made in the near future. Also forgot to mention, it took 4 different phone calls wth multiple people to get my XM radio trial to work and when I picked up the car there was a crack in my windshield I had to use my insurance to repair. More