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Lia Hyundai Albany
Albany, NY
800 Reviews
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December 28, 2019
Excellent, excellent, excellent My 2007 Hyundai Sonata's engine would start only occasionally yesterday, and when it did start, it stopped within minutes. I called AAA, they came a My 2007 Hyundai Sonata's engine would start only occasionally yesterday, and when it did start, it stopped within minutes. I called AAA, they came and had a look, and said it had absolutely nothing to do with the battery, which they felt was in fine condition. They told me to keep the engine on and battery charging for half an hour, which I did. Later that day I fortunately had an appointment for an oil change at Lia Hyundai in Albany, NY and when I asked Brian Secord about this, he/they had a look at the battery and quickly determined it was on its last legs: CCA of 124 when 670 is what's expected. They installed a new battery which was enormously relieving and psychologically comforting. Otherwise it would have failed again very soon, leaving me stranded and unable to get to my office in time to see scheduled patients. All of the staff at this dealership are wonderful. Mr. Secord is particularly knowledgeable, thorough, efficient and personable. I am very relieved and grateful to have exceptionally good help each and every time it's needed. Best regards, Dr. Noreen Keenan More
by noreenkeenan
Employees Worked With
Brian Secord and three others whose names I can't remember.
December 27, 2019
Service on Vehicle I had my 2018 Hyundai Santa Fe sports vehicle in for its 5000 mile interval service. As always I was greeted by Dave Bedian in the service section.. H I had my 2018 Hyundai Santa Fe sports vehicle in for its 5000 mile interval service. As always I was greeted by Dave Bedian in the service section.. He explained what was to be done and it would take approximately 1 hr to complete. About 1 hr my vehicle was done and I was on my way. More
by Raymond LaRose
Employees Worked With
David Bedian
December 20, 2019
First service visit My first service visit for my 2019 Hyundai Santa Fe XL was very good. Brian Secord, the service person who received me, was very personable and knowl My first service visit for my 2019 Hyundai Santa Fe XL was very good. Brian Secord, the service person who received me, was very personable and knowledgeable. He gave me pointers on why my phone was dropping calls Service was pretty quick and efficient, price was good too. More
by agordon3
Employees Worked With
Brian Secord
December 11, 2019
Lia Hyundai sucks in wanting to help others. I leased a Hyundai electric Ioniq EV from a different dealership and was passing through Albany on a road trip. I was really low on my charge and deci I leased a Hyundai electric Ioniq EV from a different dealership and was passing through Albany on a road trip. I was really low on my charge and decided to stop at Lia Hyundai (Albany). When I showed up to try and charge, two sales guys were rude as anything. They told me: since I did NOT lease my car from them (FYI - they did not, and do not, have the car in stock), I could not use their charger. I told them that I was really low in charge and in need. My car had single digits left in charge and I was getting kinda stuck. They did not care - not one bit. Also, I told them that I had called a couple days earlier (which I had!) and was told (by the lady who answered the phone) that I could come by and charge my car... but these two sales reps would not have any of it. Rude, ruder and rudest. One sales guy then told me: "if they let me use the charger, maybe a customer would come in and need a charge. Then what?" I explained politely: "Then I would be more than happy to unplug and let them charge." I also expressed doubt at the remote probability of some local customer coming during my 20 to 30 minute charge and needing to kick me off. He said that two days earlier a couple of customers had come in for a charge (as if to imply that it was at least somewhat possible). He would NOT budge. What a knucklehead!! They directed me to use some proprietary unit at a mall down the road (which was a ruse to get rid of me as they were Tesla Superchargers - which my car is not compatible with). Plus, when he told me this, he gave me the worst lying face I think I ever saw. I even called him out on the lie. I mean: sales guys should be much better liars than this guy. His face gave him away. My guess: is he's not much of a salesman either. Then, after a lot of back and forth, the guy capitulated and said: he would let me charge the car for THREE MINUTES ?!?! Are you serious?!? THREE minutes?!? Was he going to time me? Set a stopwatch? The charger was sitting empty with no one using it !!! The dealership was pretty empty looking. And after 12 to 15 minutes of back and forth and putting up with his rudeness, three lousy minutes was the best offer ?!? I wanted to ask him (but held my tongue): does the plugging in time and unplugging also count in the 3 minutes? Can you believe this? What is wrong with these people !!! Bottom line: Hyundai should have a policy to allow Hyundai owners to charge free at any dealership nationwide. Period. I mean: how are we supposed to be expected to buy an EV car, when charging it is so difficult when taking a road trip. Plus, has a company/brand never heard of goodwill. FYI - after going to the mall and finding the Tesla charging stations outside the Whole Foods supermarket, I then found a Chevy dealership which was more than happy to help me in any way. Lia Hyundai sucks in wanting to help others. More
by Hyundai EV Car Driver
Employees Worked With
Haris Bhatti
December 08, 2019
Came into the Lia Hyundai Albany dealership and was greeted by Michael Reaulo. We were there to replace a vehicle that was totaled in an accident and decided to go with a Hyundai because of the great w greeted by Michael Reaulo. We were there to replace a vehicle that was totaled in an accident and decided to go with a Hyundai because of the great warranty and reliability. Mike sat us down and went over our options and was very helpful and knowledgeable. We ended up leasing a 2019 Sonata and Mike was with us every step of the way. He found us all the discounts we could qualify for and worked hard to keep us in our budget. We were very comfortable with Mike and he answered all of our questions from start to finish. Very happy with our experience. We would recommend Lia Hyundai and Mike Reaulo to friends and family. Thanks Mike! Terry and Marlena More
by TerryNMarlena
Employees Worked With
Michael Reaulo, Haris Bhatti
November 28, 2019
Unfortunately had to be towed in on a Sunday. Monday morning I had a voicemail from Brian Secord even before I could call to ask about the status of my vehicle. He was consistently and promptly in conta morning I had a voicemail from Brian Secord even before I could call to ask about the status of my vehicle. He was consistently and promptly in contact with me every step of the way and was able to complete several unrelated maintence tasks for me while my vehicle was there. Thanks, Brian! More
by Jenrivera1218
Employees Worked With
Brian Secord
November 22, 2019
Excellent Service Service scheduling and the actual drop off was quick and easy. Atmosphere was friendly and relaxed. We had questions that we asked about vehicle main Service scheduling and the actual drop off was quick and easy. Atmosphere was friendly and relaxed. We had questions that we asked about vehicle maintenance and Dave answered without pushing any other unnecessary products... Thank you. More
by DEV
Employees Worked With
David Bedian, Jim Sadlemire
October 30, 2019
Excellent service from Brian Secord in Service First, I bought my car through another dealer, somewhat far away from my home and thought I had to have all of my service done there. I got a notice First, I bought my car through another dealer, somewhat far away from my home and thought I had to have all of my service done there. I got a notice regarding a recall on my car and happened to call Lia and they had me come right in and Brian and I hit it off immediately. He is a wonderful person, very friendly professional, calls me with updates as to what is going on with another camera issue that I was having. Great Customer Service is hard to come by these days, but Brian is what Customer Service should be. Thank you Brian for everything!!!! More
by Aosgood
Employees Worked With
Brian Secord
October 21, 2019
Great service Dave Bedian was wonderful to work with. I walked in for an oil change and Dave went above and beyond to get my car serviced expertly and efficiently. Dave Bedian was wonderful to work with. I walked in for an oil change and Dave went above and beyond to get my car serviced expertly and efficiently. Great experience with Dave. More
by Caroline PG
Employees Worked With
David Bedian
October 20, 2019
Excellent service at a moments notice! Unexpected visit-no appointment- because if a warning light signaling a problem w/ my key battery. Edward Kosek took me on the spot, provided new batt Unexpected visit-no appointment- because if a warning light signaling a problem w/ my key battery. Edward Kosek took me on the spot, provided new battery and noticed my inspection was due end of the month. Did everything on the spot and had neon the way in no time! Good experience. Thanks, Ed. More
by Satisfied customer
Employees Worked With
Edward Kosek
