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Lia Hyundai Albany

Albany, NY

Overview
Reviews
Vehicles
4.8
788 Reviews
Call Dealership (518) 320-7235
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945 Central Ave

Albany, NY

12205

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Showing 788 reviews

December 10, 2024

It was good up until we got the car just got it in Feb and I already am getting a new engine More

by sdesadore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cassandra Storm
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Jan 02, 2025 -

Lia Hyundai Albany responded

Thank you for taking a moment to give us some feedback. We would like to apologize for any circumstances that have turned this into a negative experience for you. Please contact me directly so that I may understand what happened here, and see if there is anything I can do to resolve the situation. Seth Nicoli Fixed Operations Director Lia Hyundai Albany snicoli@liacars.com

Jan 02, 2025 -

sdesadore responded

How can you resolve the issue of me needing a new engine already only after a few months not to mention back in April I believe they tried to charge me 800 for the air conditioner needing to be fixed and then I had to pay for a new tire that was going flat cause of a nail when it was fine before I dropped it off took it in for recall and was told would get a call when part came in to date haven't gotten the call but this dealership who did my car got the part and fixed it I could go on and on about how bad it got once we left the lot but it's pointless my dad also made several calls to finance to make some changes and ask questions about the warranty only to never be ans

December 06, 2024

Lia Hyundai of Albany continues to impress excellent customer service and sales we have purchased all our vehicles there and recently worked with Karen Kingsley she provided excellent service and we w More

by leddickJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Kingsley
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Dec 09, 2024 -

Lia Hyundai Albany responded

Congratulations on your new Elantra! We're thrilled you enjoyed a pleasant and supportive buying experience with Karen, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Hyundai.

December 04, 2024

I'm disappointed in such a big Corporation! ! Left me high and dry. 2025 santa fe sitting in my driveway, won't run!!!They bailed on me!!! More

by bsurrano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Blancha, Faiz Mandozai
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Jan 02, 2025 -

Lia Hyundai Albany responded

We are very sorry for the inconvenience caused by the issues with your new Santa Fe. We understand that your vehicle was down for a period of time, but this is why we covered your first month's payment as well as insurance on the vehicle. We were happy to provide complimentary transportation as well as a tow and are extremely excited for you to be back in your Santa Fe! If any other concerns should arise, please let me know as soon as possible. We will always be here! Thank you Anthony Blancha Sales Manager Lia Hyundai of Albany ablancha@liacars.com

December 02, 2024

As expected, Lia of Albany continues to impress. Just in for a scheduled service, but John King and the rest of the crew were professional, efficient and super friendly. Even manage to say hi to m More

by roberts00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudio Montano, John King
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Dec 04, 2024 -

Lia Hyundai Albany responded

We're pleased you had another great service experience with us, and that John made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 30, 2024

Was there fur 2. 1/2 hours for oil changes. Ridiculous. I was not happy makes me think of somewhere else to take my car Not good customer service. The girl that More

by pzapotocki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe
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Dec 02, 2024 -

Lia Hyundai Albany responded

We're very sorry this visit did not meet your expectations. It is never our intention to waste any of your time. Please reach out to me when you have a moment so that I may address your concerns. I look forward to hearing from you. Seth Nicoli Service Manager Lia Hyundai Albany snicoli@liacars.com

November 22, 2024

Made the mistake of picking this dealership for inspection of recall completed by reputable service company after failure due to recall.Almost 4 hours wait got car with grimy fingerprints and halfw More

by d15ny2003
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frederick Jacobs
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Nov 22, 2024 -

Lia Hyundai Albany responded

Thank you for bringing this to my attention. I'd certainly like to apologize to you and address this issue with the team but I don't have your name or vehicle info. Please get in touch with me when you have a moment. I would be more than happy to find out what happened and rectify the situation. Thanks again for your feedback. Seth Nicoli Service Manager Lia Hyundai Albany snicoli@liacars.com

November 19, 2024

Nicholas Szakolczay was very polite and helpful. Nick was very knowledgeable and walked me through the whole process. More

by jlucey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Vital, Nicholas Szakolczay
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Nov 20, 2024 -

Lia Hyundai Albany responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Nicholas provided you with all the answers and guidance you needed to make this a positive experience. We're happy to be of service!

November 16, 2024

don't write well, but we (my and I ) both felt that all was well presented and that they were happy and glad there were no problems with us and did all they could to to please us. All 1i well at this time' More

by Guru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Ketzer, Shawn Vital, Nicholas Szakolczay
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Nov 18, 2024 -

Lia Hyundai Albany responded

Guru, thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

November 12, 2024

Mike Carpenter is the best person to work with! He is knowledgeable and friendly. He explains things well. More

by H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
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Nov 13, 2024 -

Lia Hyundai Albany responded

Thank you for your terrific review of Mike and the Lia Hyundai service department. We appreciate hearing from people who have been assisted by our awesome team. Safe travels until next time!

November 08, 2024

Had my car in for some warranty work, peeling paint, which Mike Carpenter was very helpful with helping me get this covered with Hyundai. I was very satisfied with the final results. My car looks like More

by maddybabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
Report | Print
Nov 11, 2024 -

Lia Hyundai Albany responded

Thanks for the love, Maddy! We're thrilled you always enjoy working with Mike and the Lia Hyundai team for your automotive needs. We hope to be of service to you for many more years to come!

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