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Lia Hyundai Albany

Albany, NY

4.8
789 Reviews

945 Central Ave

Albany, NY

12205

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Showing 789 reviews

October 26, 2021

I just got stopped by a NYS Trooper to let me know that my drivers side brake light was out. So since I was close I decided to go over to the dealer to get it taken care of. They were busy and I didn't hav More

by maddybabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Secord
Oct 26, 2021 -

Lia Hyundai Albany responded

Maddy, Thank you so much for your wonderful review! We are so glad that Brian could get your automotive needs swiftly resolved. Your satisfaction means so much to us! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future.

October 19, 2021

The first evening there, we were able to test drive the vehicle we traveled an hour to see. No one would talk deal as they all seemed like they want to go home. Tried to purchase the car two days later and More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen was the girl that blew us off!
Oct 27, 2021 -

Lia Hyundai Albany responded

Hello Mike, Thank you for your feedback on your recent visit. We do apologize for the lack of communication during your visit and for any inconvenience. We would have loved to have your business. Again, our apologies. If you would like to discuss further, please call us at the dealership. Sincerely, Chris Williams General Manager Lia Hyundai of Albany

October 08, 2021

Laura Traudt, who I found to be refreshing, listen to my concerns and was very professional with her explanation of what was found to be the problem. In my opinion, she is a keeper. More

by roslynstinneygayle
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Traudt
Oct 12, 2021 -

Lia Hyundai Albany responded

Roslyn, Thank you for leaving Laura this wonderful review! Your safety and satisfaction are our utmost priorities, and we are so glad that she took great care of you and your vehicle throughout your visit. She will be honored to know that you deeply valued her service. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 02, 2021

Brian Secord is a excellent representative for Lia Hyundai. He explained all the information needed for my service and took care to give me the discounts that I had and then some. He is very knowledge More

by 42vedo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Secord
Oct 05, 2021 -

Lia Hyundai Albany responded

We greatly appreciate you taking the time to leave Brian this amazing review! We are so glad that he took great care of you and your automotive needs throughout your visit! He will be honored to know how confident you are in his efforts. We wish you the safest of travels until we meet again!

September 12, 2021

Thank you Brian Secord for the great service on my recent visit to Lia Hyundai. I not only got my NYS inspection, but by getting the brake work done, no more squeaking when stopping. So thank you for the goo More

by Jdmims372
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian secord
Sep 14, 2021 -

Lia Hyundai Albany responded

Thank you for taking the time to leave Brian this positive review! We are so glad that Brian took great care of you and your automotive needs during your recent visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how we may further serve you in the future.

September 12, 2021

Probably one of the fastest in and outs I've had there. Most likely thanks to Kimberlee Gimondo. It was perfect, almost too perfect. I think I'd like to go back and have them mess it up a bit. Haha. Seriou More

by dan.piacente
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberlee Gimondo
Sep 14, 2021 -

Lia Hyundai Albany responded

Dan, We greatly appreciate your business, and we are delighted that Kimberlee and the team could consistently provide you with the quality service that you so much deserve! Your satisfaction is of the utmost importance to us. Thank you for your excellent review! We wish you safe travels, and we look forward to providing you and your vehicle with our best care in the years to come!

August 26, 2021

Had to bring my Veloster in as all warning sensors activated simultaneously. They got me diagnosed, repaired, and back on the road in short order. Repair covered under warranty. Thank you. More

by blakhawx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Draves
Aug 26, 2021 -

Lia Hyundai Albany responded

Thank you for your 5-star review! We are so glad that our team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to let us know if you ever have any further questions or concerns.

August 18, 2021

My wife and I had a wonderful experience with Lia I’m Hyundai of Albany, particularly Jim Sadlemire. I have never met such an honest salesperson. He was a good listener and wanted us to get a fair deal More

by pcole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bellon, Jim Sadlemire
Aug 19, 2021 -

Lia Hyundai Albany responded

Thank you for taking the time to leave Jim this 5-star review! We are thrilled that he took great care of you and your wife throughout your visit! It is our pleasure to assist you in any way possible. He will be honored to have earned your kind recommendation! Congratulations on your new vehicle! We look forward to an opportunity to work with you again in the future. Safe travels!

August 14, 2021

I have had my car since 2010 and will drive the 45 minute drive to have it serviced at Lia. As usual the service I needed was done in a timely manner and Tim Frank was very friendly, courteous, knowledgeabl More

by Maryann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frank
Aug 17, 2021 -

Lia Hyundai Albany responded

Maryann, Thank you so much for your excellent review! we are honored by your continued business, and we are overjoyed that Tim consistently provides you with the 5-star service that you so much deserve.Your satisfaction means so much to us. We look forward to continuing to provide you and your vehicle with our best care in the years to come! Safe travels!

August 14, 2021

I went to have my car appraised because they are advertising up to 25% more than your cars value. It is more like offers of 25% less than your vehicles value. KBB has it listed at a 19k trade in val More

by svander1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haris Bhatti
Aug 17, 2021 -

Lia Hyundai Albany responded

Hello, We are very sorry to hear that you didn't have a positive experience with our dealership and that you were not happy with the appraisal on your vehicle. We did offer 102% of the appraised value. We understand that Carmax appraisal was higher. Unfortunately, we were not able to offer you more. Thank you, Lia Hyundai of Albany

Aug 17, 2021 -

svander1 responded

Edmunds offered 16500; you are advertising up to 25% more than Edmunds. KBB trade in value is 19k or more and are being sold for that with twice the mileage at that price. Your dealership, Harris, needs to make money too is what you told me. I would have been happy with a fair price. Which this was low balling, I do my homework before going to a car dealership because the percentage are the standard sleazy kind, kind of like your dealership that false advertises.

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