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Lia Hyundai Albany

Albany, NY

4.8
775 Reviews

945 Central Ave

Albany, NY

12205

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Showing 775 reviews

December 02, 2024

As expected, Lia of Albany continues to impress. Just in for a scheduled service, but John King and the rest of the crew were professional, efficient and super friendly. Even manage to say hi to m More

by roberts00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudio Montano, John King
Dec 04, 2024 -

Lia Hyundai Albany responded

We're pleased you had another great service experience with us, and that John made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

November 30, 2024

Was there fur 2. 1/2 hours for oil changes. Ridiculous. I was not happy makes me think of somewhere else to take my car Not good customer service. The girl that More

by pzapotocki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe
Dec 02, 2024 -

Lia Hyundai Albany responded

We're very sorry this visit did not meet your expectations. It is never our intention to waste any of your time. Please reach out to me when you have a moment so that I may address your concerns. I look forward to hearing from you. Seth Nicoli Service Manager Lia Hyundai Albany snicoli@liacars.com

November 22, 2024

Made the mistake of picking this dealership for inspection of recall completed by reputable service company after failure due to recall.Almost 4 hours wait got car with grimy fingerprints and halfw More

by d15ny2003
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frederick Jacobs
Nov 22, 2024 -

Lia Hyundai Albany responded

Thank you for bringing this to my attention. I'd certainly like to apologize to you and address this issue with the team but I don't have your name or vehicle info. Please get in touch with me when you have a moment. I would be more than happy to find out what happened and rectify the situation. Thanks again for your feedback. Seth Nicoli Service Manager Lia Hyundai Albany snicoli@liacars.com

November 19, 2024

Nicholas Szakolczay was very polite and helpful. Nick was very knowledgeable and walked me through the whole process. More

by jlucey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Vital, Nicholas Szakolczay
Nov 20, 2024 -

Lia Hyundai Albany responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Nicholas provided you with all the answers and guidance you needed to make this a positive experience. We're happy to be of service!

November 16, 2024

don't write well, but we (my and I ) both felt that all was well presented and that they were happy and glad there were no problems with us and did all they could to to please us. All 1i well at this time' More

by Guru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Ketzer, Shawn Vital, Nicholas Szakolczay
Nov 18, 2024 -

Lia Hyundai Albany responded

Guru, thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

November 12, 2024

Mike Carpenter is the best person to work with! He is knowledgeable and friendly. He explains things well. More

by H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
Nov 13, 2024 -

Lia Hyundai Albany responded

Thank you for your terrific review of Mike and the Lia Hyundai service department. We appreciate hearing from people who have been assisted by our awesome team. Safe travels until next time!

November 08, 2024

Had my car in for some warranty work, peeling paint, which Mike Carpenter was very helpful with helping me get this covered with Hyundai. I was very satisfied with the final results. My car looks like More

by maddybabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
Nov 11, 2024 -

Lia Hyundai Albany responded

Thanks for the love, Maddy! We're thrilled you always enjoy working with Mike and the Lia Hyundai team for your automotive needs. We hope to be of service to you for many more years to come!

November 08, 2024

Had my car in for some warranty work, peeling paint, which Mike Carpenter was very helpful with helping me get this covered with Hyundai. I was very satisfied with the final results. My car looks like More

by maddybabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
Nov 11, 2024 -

Lia Hyundai Albany responded

Thanks for the love, Maddy! We're thrilled you always enjoy working with Mike and the Lia Hyundai team for your automotive needs. We hope to be of service to you for many more years to come!

November 06, 2024

I am so impressed with how well I was treated when I brought in my car for a recall, software update, and tire rotation. I love that I was able to pull the car inside and was welcomed warmly by John Ki More

by RobynK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John King
Nov 07, 2024 -

Lia Hyundai Albany responded

Robyn, thank you for telling us why you liked this service visit with John! Your satisfaction means a lot, and we're pleased you enjoyed the accommodations within our service department. We hope you'll continue to make Lia Hyundai your first choice for service.

November 02, 2024

This was my first appointment at this dealership as my car was due for service. I spoke to Frederick Jacobs who explained where to bring my car and helped me check in and then went through the process wi More

by CarolT
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick Jacobs
Nov 04, 2024 -

Lia Hyundai Albany responded

Carol, we're happy Frederick's expertise helped you have a very easy and positive experience at Lia Hyundai. Thank you so much for your stellar feedback. Safe travels until we see you next time!

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