Lia Hyundai Albany
Albany, NY
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Finally someone seems to know what they're doing with a Hundai Electric car, a kona. Chris is wonderfully knowledgeable and willing to share his knowledge. Tim got the paperwork through quickly. All and Hundai Electric car, a kona. Chris is wonderfully knowledgeable and willing to share his knowledge. Tim got the paperwork through quickly. All and all an easy, helpful and xxxx good lot! Thanks. More
Best car-buying experience I have ever had! Wayne's swift response to my initial call made me feel confident that we would soon have the electric vehicle of our dreams. He spent basically the w Wayne's swift response to my initial call made me feel confident that we would soon have the electric vehicle of our dreams. He spent basically the whole day with us, guiding us through the entire process, answering our questions, and addressing concerns that came up along the way. Haris and Daniel were also super helpful and connected us with a bank that made sense for us. No "hard sell" tactics or shady stuff like I have experienced at other dealerships. They even let us bring our dogs in. A fantastic experience all-around. Thank you! More
The service was excellent, but on the correspondence they keep putting the wrong name. My last name is not Sanders. The service advisor Timothy Frank was pleasant and very knowledgeable. keep putting the wrong name. My last name is not Sanders. The service advisor Timothy Frank was pleasant and very knowledgeable. More
Brian Secord showed me the photos that indicated I needed a wheel alignment, (Cool new feature -- just drove into the service area.) I had come in for my 45,000 mile service, so we added the wheel alignmen a wheel alignment, (Cool new feature -- just drove into the service area.) I had come in for my 45,000 mile service, so we added the wheel alignmenrt to it. Car drives better now. More
Brian Secord, my service advisor, was just great. He was very busy and it looked like they were short. Brian got me in and out quicker than I expected. He remained friendly and professional throughout. I very busy and it looked like they were short. Brian got me in and out quicker than I expected. He remained friendly and professional throughout. I can't say enough good things about this dealership - everyone is always very nice and my service visits are always pleasant. Thanks Brian and Lia Hyundai!! More
Terrible service department. Used to be great! Called to have a tire looked at on my 2021 Santa Fe Calligraphy (2nd car bought from Lia). One tire is losing air regularly and service department said the can have a tire looked at on my 2021 Santa Fe Calligraphy (2nd car bought from Lia). One tire is losing air regularly and service department said the can’t get me in for 3 weeks! xxx !! Unacceptable since I’m using the car for a trip sooner than that! Even explained that to service xxxxx and all she had for me was “sorry, that’s the best I can do” Screw you Lia! Service is your money maker and you’ve lost me for future sales and service! More
Day 17 that they have had my car to fix the same problem a second time. Told me the issue was the battery and charged me about $200 for a new one. Though I thought the problem was the starter, I wrongly ass a second time. Told me the issue was the battery and charged me about $200 for a new one. Though I thought the problem was the starter, I wrongly assumed they knew more than me. That first time took 14 days to get the vehicle back. 3 days later I had the same issue. It is now day 17 and I have had no communication from them. Call3d twice and was basically told don't call us we'll call you. I live I, a rural area and being without this vehicle for so long is EXTREMELY inconvenient. Wayne Fuhrman More
Not surprised. The Service Manager responded to one of my negative ratings asking me to contact him. Called around 3:45 and told he was gone for the day. No wonder it's taking so long to get my car repaired. negative ratings asking me to contact him. Called around 3:45 and told he was gone for the day. No wonder it's taking so long to get my car repaired. 17 days today with 0 communications FROM service. More
Worst service ever. A month ago I had my 2018 Tucson (which I bought from them) towed there because it would not start. 2 weeks later they finally looked at it and told me the issue was the battery and (which I bought from them) towed there because it would not start. 2 weeks later they finally looked at it and told me the issue was the battery and installed a new one. 3 days later I hav3 the same issue with the car not starting. I had the vehicle towed back there and have been waiting 2 weeks to have it looked at. Called and was told they didn't know when they would be able to get to it. I know this will be the end of my relationship with this dealership. Recommend others do the same. More