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Lia Hyundai Albany

Albany, NY

4.8
758 Reviews

945 Central Ave

Albany, NY

12205

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Showing 758 reviews

May 18, 2023

Service department is horrible - will never answer the phone and they are the most dishonest people I've ever met. Don't buy cars here and don't get it service here. More

by afshin.yamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Seth Nicoli
May 25, 2023 -

Lia Hyundai Albany responded

We’re sorry to hear your experience did not meet expectations. Your Goodwill case with Hyundai is still under review by the manufacturer. If you have any questions or concerns, you can reach me at 518-458-2277 or email me directly at snicoli@liacars.com for more information. Sincerely, Seth Nicoli Service Manager Lia Hyundai of Albany

May 16, 2023

The service dept. was courteous and quick to diagnose the problem with my car. They were quick to provide me with a loaner car, and they repaired my car in a timely fa More

by Jafo3006
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Salisbury
May 17, 2023 -

Lia Hyundai Albany responded

Thanks for your fantastic feedback, Jafo! We're thrilled to know how happy you were with the assistance of Anthony and Wayne to get you into your new Palisade. Congratulations! We wish you all the happiness in your adventures to come, from the whole team at Lia Hyundai!

May 15, 2023

I needed to get 2 recalls fixed on my car, along with my inspection and emissions. Scott Valet was my service advisor. He was very pleasant and accommodating. The guy who fixed my recalls had three other re More

by Bnlee30
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Valet
May 17, 2023 -

Lia Hyundai Albany responded

Thank you so much, Brandy! We're happy Scott handled your recall service visit with great care and transparency, to safely return you to the road in a timely manner. We look forward to making your next appointment just as pleasant. See you then!

May 13, 2023

Very friendly staff, clean facilities, easy in easy out. Tim Frank was professional and friendly. More

by Leggett55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Frank
May 15, 2023 -

Lia Hyundai Albany responded

Great! Thanks for sharing positive feedback on your visit with Timothy. Your total satisfaction means so much to us, so we're very pleased Tim provided you with a convenient and friendly service experience. We look forward to making your next appointment just as outstanding!

May 10, 2023

Very approachable person when providing service. . explained in detail what was wrong with my car More

by Rodrigo
Recommend Dealer
Yes
Employees Worked With
Tim
May 15, 2023 -

Lia Hyundai Albany responded

Rodrigo, thanks for sharing some positive feedback about your service visit! Nothing means more to us than your total satisfaction, so we're pleased to know our team handled your Hyundai's services with great care. Looking forward to ensuring the same circumstances at your next appointment!

May 10, 2023

Sales rep, Karen Kingsley extremely professional and kind. Dealership service excellent! I will return to Lia again. More

by Lily f
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Kingsley , Desitin Baker, Nicholas Singaro
May 10, 2023 -

Lia Hyundai Albany responded

Hi, Lily! Thank you for taking a moment to recognize Karen's exceptional service with your 5-star review. We're absolutely delighted you enjoyed your dealership experience. Congratulations on the new Hyundai! We wish you nothing but joy and satisfaction in all your travels to come, from everyone at Lia Hyundai!

May 07, 2023

I brought my daughter's car in for a recall notice. Scott Valet was the technician that took care of me, and he couldn't have been nicer. He got me in on time, explained what needed to be done and answ More

by audesoddessy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Valet
May 10, 2023 -

Lia Hyundai Albany responded

Wow, that's pretty cool! Thanks for letting us know Scott delivered your best dealership service visit ever. We certainly hope you will remember us the next time any of the vehicles in your family need anything. Thanks for choosing Lia Honda this time!

May 01, 2023

He provide me excillent Service at my first visit . really glad to meet you MR SCOTT VALET More

by Vikasmakkar221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott valet
May 10, 2023 -

Lia Hyundai Albany responded

Great! Thank you for letting us know how pleased you were with your first service visit. Scott is an asset to our team, and we're so happy he provided you with an accommodating experience. We look forward to making your next appointment just as outstanding!

April 30, 2023

My salesman, Shawn Vital was excellent. He is kind and professional at what he does. I would highly recommend him to my friends and family! Thank you Shawn!!!! More

by turpineric716
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Vital
May 10, 2023 -

Lia Hyundai Albany responded

Thank you so much for giving credit to Shawn for his exceptional service! We're so pleased you enjoyed a seamless buying experience with his support. Congrats on your new-to-you Hyundai! We wish you all the happiness you've been waiting for, from the whole team at Lia Hyundai!

April 29, 2023

Michael Carpenter was very professional and friendly. Just wish there were more of a selection for refreshments and snacks since most of us wait 2-3 hrs minimum for service and have no choice but to wait More

by Duke
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
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