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Lia Hyundai Albany

Albany, NY

4.8
758 Reviews

945 Central Ave

Albany, NY

12205

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Showing 758 reviews

October 10, 2023

Casandra Rancourt was very helpful and answered all my questions in a satisfactory and prompt manner. More

by Cterry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cassandra Storm
Oct 11, 2023 -

Cterry responded

Casandra Rancourt provided excellent service on my recent visit to Lia Hyundai.

Oct 12, 2023 -

Lia Hyundai Albany responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Casandra handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

October 02, 2023

Everyone was very helpful and able to answer all my questions. My sales person, Cassandra led me right through everything. She made the whole process very easy. Thats my second car purchased here and p More

by hyperlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassandra Storm
Oct 04, 2023 -

Lia Hyundai Albany responded

Thank you for your wonderful review! We are honored by your repeat business, and we are glad that Cassandra could provide you with a smooth, 5-star experience. Congratulations on your new vehicle! Please do not hesitate to let us know if there is ever anything more that we may help you with.

October 01, 2023

New. Very clean. Helpful staff I bought coupons and was told I wouldn’t need them my car is new and the service was free More

by Metsfan0031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Frank
Oct 03, 2023 -

Lia Hyundai Albany responded

Thank you for sharing your positive experience with us! We are delighted that our team could provide you with top-notch service during your recent visit. Our guests' satisfaction is our utmost priority, and we hope to see you again the next time you are in need of automotive service!

September 30, 2023

Very professional and honest with there service recommendation.Very clean waiting area with free drinks. More

by C.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Rancourt (5 Stars)
Oct 03, 2023 -

Lia Hyundai Albany responded

C.J, Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 23, 2023

The facility itself is the best and most modern I've ever been in. The service and information was professional, instructive, and made myself and my car feel important led by Mr. Michael Carpenter. I had a l More

by Yankees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
Sep 25, 2023 -

Lia Hyundai Albany responded

Yankees, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Michael handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

September 21, 2023

From start to finish service was great! My service advisor Mike Carpenter was friendly and informative and completely explained my service package. I’ve been to places that constantly try t More

by jennyc134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Carpenter
Sep 25, 2023 -

Lia Hyundai Albany responded

We're so happy to hear that, Jenny! Thank you for letting us know how pleased you were with Mike's knowledgeable service. It is our pleasure to make your service visits valuable and informative. We wish you the safest of travels until we may be of service to you again!

September 20, 2023

Speedy service in a delightful environment. I appreciated all my questions being answered in depth as it was a very tough day for me overall. Cassandra Storm was wonderful and efficient. She we More

by etice1285
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell King, Cassandra Storm, Emily Triplett
Sep 21, 2023 -

Lia Hyundai Albany responded

Great! Thanks so much for your thoughtful feedback. We're glad Cassandra took the time to address your needs and interests to ensure a truly satisfying dealership experience. We graciously look forward to working with you again some day!

September 20, 2023

John King did a very nice job. All was taken care of for the service of my vehicle. The wash job however, could have been a bit better. My back window was only half washed. More

by estringer1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John King
Sep 21, 2023 -

Lia Hyundai Albany responded

Thanks for taking the time to review your service experience! We're happy John handled your visit with great care and diligence. Please accept our sincere apologies for the inconvenience of the half-washed window. We have already shared your feedback with our service team. See you next time!

September 09, 2023

Great experience purchasing my leased vehicle with Karen (sales)and Emily (finance). Everything was easy and efficient. More

by rc7654
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Triplett, Karen Kingsley
Sep 12, 2023 -

Lia Hyundai Albany responded

Thanks for taking a moment to give us the highlights of your dealership experience with Karen and Emily! We're delighted they were there for you every step of the way. Congrats on buying your leased Hyundai! Best wishes for amazing travels in your future, from the whole team at Lia Hyundai!

September 02, 2023

Seamless and friendly staff. The price is transparent and the process is quick. I would highly recommend Lia Hyundai More

by Tuan Nguyen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Claudio Montano, Emily Triplett
Sep 07, 2023 -

Lia Hyundai Albany responded

Tuan, thank you for sharing your thoughts on working with our team! We're thrilled their support helped to make this experience pleasant and painless. Congratulations on purchasing your new Hyundai! Best wishes for amazing travels, from the whole team at Lia Hyundai!

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