Lia Honda Albany

Wonderful buying experience Buying my vehicle was a seamless, stress less process. When I test drive the vehicle, stressed I was there to research, not buy. That was respected, Buying my vehicle was a seamless, stress less process. When I test drive the vehicle, stressed I was there to research, not buy. That was respected, no pressure to buy was put on me. When I decided the vehicle to buy, negotiations were straightforward. The documentation was completed & emailed to me, so I could review it, and forward it to my insurance agent & lender. Everything was in place, so I just went to the dealer, picked up my vehicle and drove away. More

New car buying made easy I was in the market for a new car; an SUV in particular. The Honda CR-V was highly rated so I went to Lia Honda based on good service I had received I was in the market for a new car; an SUV in particular. The Honda CR-V was highly rated so I went to Lia Honda based on good service I had received from another Lia dealership (Hyundai). The sales room was clean and inviting, the receptionist was cheerful and immediately introduced me to Rob Dawes, a Sales Consulant. Rob was very professional, knew the product line very well and easy to talk to. In a short time he knew which model, trim option etc. that would satisfy my needs. The selection was ample and the test drive went well. Although I wasn't determined to buy a car that day, the price for my trade in was more than fair and Rob assured me he could get the paperwork done in short order and I could drive my new car home that day. Like I said, new car buying made easy! More

Honda Pilot Rob was great. We test drove a CRV and Pilot and he was very knowledgeable of the features and explained everything in detail. We had a great experi Rob was great. We test drove a CRV and Pilot and he was very knowledgeable of the features and explained everything in detail. We had a great experience and love our new Vehicle. More

We bought 2 cars here with great sales We came in to look at 2 CRV's that were already sold. Rob took the time to show us what he had in what we were looking for. It was the end of the nigh We came in to look at 2 CRV's that were already sold. Rob took the time to show us what he had in what we were looking for. It was the end of the night for them and just about ready to close and yet no one tried to rush us or pressure sell us. In fact we were leaving with the employees when we left. This is the second car we have purchased from here and would gladly buy from here and Rob again. More

Smooth & Easy Very smooth and easy transaction at Lia Honda! Ricky met us at the door with smile and delivered the car we wanted (color was not on the lot) within Very smooth and easy transaction at Lia Honda! Ricky met us at the door with smile and delivered the car we wanted (color was not on the lot) within a few days. Jen Foss from finance knocked $20/month off our quoted monthly payment by finding the best interest rate. Supervisory sales personnel checked on our satisfaction level with the process, on more than one occasion. Very well run dealership that even featured awesome jelly donuts! We'll be back at Lia! More

All-Around FANTASTIC Experience! This car-buying experience was truly all-around FANTASTIC! Jason was prepared for my appointment, was very knowledgable of the inventory, accommodated This car-buying experience was truly all-around FANTASTIC! Jason was prepared for my appointment, was very knowledgable of the inventory, accommodated all of my requests and kept the process moving quickly! I will be calling Jason again for my next car purchase and highly recommend him to anyone else! More

Great Experience!! I didn’t have high expectations when I walked into Lia, only because of my past experiences at other locations. This visit was not like any other, AT I didn’t have high expectations when I walked into Lia, only because of my past experiences at other locations. This visit was not like any other, AT ALL. I was blown away with how fast and efficient Jason Cross was with his service; from beginning to end. After being in the dealership for about 15 minutes, Jason had the car I had in mind pulled up front for a test drive. He was very knowledgeable with all the specs the car had, which was great. All of my typical questions were answered before I could ask them. When I decided on moving forward with the purchase, Jason had all of the paperwork ready, and even took care of handling all of the DMV and insurance papers. It took a total of 4 hours to get me into my brand new car, which still amazes me! I’d recommend Lia Honda to anyone! All of the staff were really professional and didn’t push me into buying something I didn’t want. They knew what I was looking for and made it a goal to get it for me. Thanks again !! More

Happy Customer Everything was great, the staff really did their best to take care of me. My only complaint would be with Honda for not having online contracts and e- Everything was great, the staff really did their best to take care of me. My only complaint would be with Honda for not having online contracts and e-signatures set up to speed up processes, hopefully that’s coming soon. The Lia Honda team was wonderful! More

2108 Honda Accord Lease - Good Experience I had most of my interactions with the Brooke the Internet Sales Specialist. She got me the numbers just as I wanted to see them. The only negative I had most of my interactions with the Brooke the Internet Sales Specialist. She got me the numbers just as I wanted to see them. The only negative I would say was that she took time to get back to me whenever I texted or emailed her. I assumed she was busy. But that is how you loose a customer. Otherwise great! Special mention to Wayne, a very nice, quiet "not all over you like most of car salesmen! Wayne is the ideal sales person because he does not pressure you and he does not give you the impression that if you don't sign he would kill you as some do! So special mention to Wayne. On e more thing, they gave me a fair trade for my car compared to some other dealership that I won't mention where they offered me $4K less or 30% less of the car value! These things count. I always liked Lia Honda of Albany. I buy and service my cars there. I hope that they don't change their approach to customers. People come in as potential customers. Sometimes they don't really know exactly what they want. They may be open. help them get where they want to get without pressure them. They will end up as customers in the end. More

Easy leasing experience Ahamed made trading in my old Civic for a new lease a painless experience. He was informative without being pushy, and was patient while I worked out Ahamed made trading in my old Civic for a new lease a painless experience. He was informative without being pushy, and was patient while I worked out some issues with my trade. Would absolutely work with again & recommend! More