Lia Honda Albany

Lia Honda Albany responded

Thanks so much, Sydney! We're happy our dealership team made your transaction convenient and stress-free. Congratulations on your new Honda, and best wishes for pleasant travels on the road ahead, from all of us at Lia Honda!

Lia Honda Albany responded

Please accept my apologies for our appointment coordinator not making sure the part was available for the repair of your vehicle. This shouldn’t have happened and will be discussed with my staff in the parts and service departments. If you would like to discuss this further with me please reach out to me at the dealership at your convenience. Thank you, John Kelty Parts & Service Director Lia Honda of Albany jkelty@liacars.com

Lia Honda Albany responded

Thank you for taking a moment to share positive feedback on Duane. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!

Lia Honda Albany responded

Thank you for your kind review, Camille! We truly appreciate your continued business, and we're glad Joe has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

Lia Honda Albany responded

Thanks so much for your thoughtful feedback! We're happy Wes handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

Lia Honda Albany responded

Steving, thank you for reporting on the exceptional work our service team does for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Honda for your automotive needs!

Lia Honda Albany responded

Congratulations on your new Honda! We're thrilled you enjoyed a pleasant and supportive buying experience with Jay, and we appreciate your excellent feedback. We wish many happy travels to you in the new ride, from all of us at Lia Honda!

Lia Honda Albany responded

Ms. Leigh, I'm sorry you had a poor experience with our new employee. We are continuing to work with him on improving his customer handling skills and the vehicle should have gotten through the shop quicker. In regard to you feeling you were given misinformation; I did look into this, and you were given correct information. The vehicle did fail the safety portion of the New York State Inspection, the State, not Lia Honda of Albany, does not offer a ten-day pass or sticker for this. Please see the attached from the NYS stating the limitation to obtain a ten-day extension. Inspection waivers: A vehicle that is required to have the OBDII inspection can qualify for a waiver (valid for 1 year) if the vehicle fails the OBDII inspection, but ultimately passes the safety inspection, the gas cap check (gas-powered vehicles only) and the visual inspection of the emissions control devices (gas-powered vehicles only), receives repairs that are related to the failure of the OBDII inspection, and the cost of the repairs is at least $450, or does not pass the OBDII inspection during a re-inspection. After the re-inspection, if the vehicle qualifies, the inspector can print a waiver form. Both you and the inspector must sign the waiver. The inspection station keeps the waiver and other related documents. The inspector then issues the inspection sticker for your vehicle valid for 1 year. To qualify you must have the inspection report that shows the failure from the initial New York State registered inspection station. The inspection report for the re-inspection must show that your vehicle failed the OBDII test, but that your vehicle passed the safety inspection, the gas cap check (gas-powered vehicles only), and the visual inspection of the emissions control devices (gas-powered vehicles only). The emissions control system of your vehicle must be intact, and must not show any evidence of tampering (gas-powered vehicles only). You must have work orders and receipts that prove that repairs related to the vehicle emissions system were completed at a NY State-registered repair shop, or at an out-of-state repair shop. The work orders and the receipts must document that the cost of the repairs, parts, labor, and related sales tax was at least $450. If you complete the repairs yourself, the calculation of the cost of the repairs includes only the cost of the parts that were used and does not include your labor. How do I get a 10-day extension of my current inspection? You can receive inspection receipt that includes a 10-day extension if the previous inspection was expired at the time of the inspection, or your vehicle passed all parts of the inspection except the test of the OBDII readiness monitors You cannot get more than one extension from the DMV. If you would like to discuss this further, please feel free to contact me. Thank you, John Kelty Parts & Service Director Lia Honda of Albany jkelty@liacars.com

Lia Honda Albany responded

Thank you for leaving Jai this positive review! He will be honored to hear of your kind words and to know how confident you are in his efforts. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Lia Honda Albany responded

Thank you for your positive review and recommendation! We are honored that you took the time to visit us, and we are glad that Cheick took great care of you. It is our pleasure to assist you in any way possible. Congratulations on your new Honda CRV Hybrid!